Bought a 36 inch tower fan on 25th June 2026. Used only a few times. Fan stopped, then loud bang and burning smell. Unplugged from wall. Get no email response from support, phone never answers.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The box came ripped open at the bottom, with some parts spilling out on delivery - but more dangerously there is an exposed earth wire sticking out of the motor casing. For this reason, I have not ev... See more
Received fan with eu plug. Responded to senelux by email instantly, no reply. Tried phone, no answer. Emeiled now 3 times without response. No other means of contact. I have an item sent incorrect wit... See more
Delivered promptly. Had a couple of issues. Emailed Senelux they responded quickly enabling me to sort out the issues. Have only used dehumidifier for a short trial 4 hours. Very energy efficie... See more
Company replied
Company details
- Electronics Company
- Appliance shop
- Electronics Exporter
- Electronics manufacturer
- Electronics store
- Electronics wholesaler
Written by the company
Based in Liverpool, Merseyside; Senelux is a luxury home electronics company that bridges the gaps between efficiency, sleek design and affordability with each and every appliance. We care about you and your home and, with a fantastic selection of products to choose from, we work hard to ensure that you have a home that you're proud of. Our signature range of dehumidifiers are now a staple part of any modern, UK home and with free UK shipping; we aim to ensure that your home comfort is secure for years to come. Together with our exceptional customer service team and knowledgeable expertise we know that we can help you make your home happier, healthier and stronger thanks to our exceptional range of home appliances. But if you're looking for something more than an exceptional dehumidifier, rest assured- we're here to help there as well. Electrical fans, energy efficient heaters and efficient air purifiers; there's more to Senelux than just our famous dehumidifiers. Our ultimate goal is to be your very own one-stop-shop for all things "home electronics." Versatile and robust are the best words to describe Senelux. A varied selection of departments all dedicated to you home comfort, with fast shipping and continued support- Senelux is a company that endeavours to put you first and foremost. Why settle for less than perfection when you're at home?
Contact info
Unit 5, 105 Boundary Street, L5 9YJ, Liverpool, United Kingdom
- 0151 245 9678
- info@senelux.co.uk
- senelux.co.uk
2.1
Poor
73 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great just great thanks
4 March 2024
Reply from Senelux
Hi Christine,
Thank you very much for taking the time to leave us a review. We really appreciate what you've got to say and we're pleased that you're satisfied with our products and services. We look forward to bringing you more exciting products in the future.
Sincerely,
Senelux
Reply from Senelux
Hi J Mac,
Thank you so much for your review, we really appreciate every bit of feedback we get so that we understand how best to help our customers in the future. I'm glad that you were able to find our ordering system so straight forward and we look forward to seeing you again in the future.
Sincerely,
Senelux
Great product, great service
I writing this review on the basis of my experience with the Senelux Jupiter air purifier. Firstly, the product is great; well made, looks good, easy to use. Second, when I asked 2 questions about air filter replacement, I got an answer with hours, and that answer dealt with both of my issues nicely. So excellent product and service from Senelux.
13 February 2024
Unprompted review
Reply from Senelux
Hi Colin,
Firstly, thank you for taking the time to leave us a review- we really appreciate your feedback and take the time to truly understand how we can best help our customers. We're delighted to hear that your enjoying your air purifier and look forward to helping you again in the future.
Sincerely,
Senelux
An update on the basil and scabious…
An update on the basil and scabious with the Senelux grow lights. Amazing growth in January- seedlings are strong, not leggy ,so getting enough light and have moved on to true leaves. Only possible with grow lights!!
I wish I could add photos
28 January 2024
Unprompted review
Reply from Senelux
Hi NP,
Thank you so much for taking the time to leave us a review. We're delighted to hear that you're getting such good results from your grow light and look forward to hearing about your continued growing success.
Thank you,
Senelux
Great device and even better customer service
Bought a mini humidifier from them via Amazon after very positive feedback from a friend. Great little device. Unfortunately, accidentally broke the power supply. Contacted the company and within 48h a replacement was arranged.
11 January 2024
Unprompted review
Reply from Senelux
Hi Manuel,
Thank you for taking the time to leave us a review- we appreciate every bit of feedback we recieve. We are so happy that you're enjoying your dehumidifier and we are delighted to have helped you get your dehumidifier up and running again. We wish you all the best in your future dehumidifiying adventures and hope to see you again soon.
Thank you,
Senelux
Reply from Senelux
Hi Smith,
Thank you for taking the time to leave us a review. It is very much appreciated and we're always looking for new ways to improve. It's great to hear that you are satisfied with our delivery speed and the quality of our products. We look forward to bringing you more exciting and innovative products in the future.
Thank you,
Senelux
I was really impressed with the price…
I was really impressed with the price of this little unit and even more pleased when there was no delivery charge!
Dehumidifier arrived quick and is very easy to set up. It is so quiet that we leave it running in my daughter’s bedroom all the time. We’ve only been using it a week so far, but have been so pleased with it that we’ve ordered a second one for my sons bedroom.
29 December 2023
Reply from Senelux
Hi Theresa,
We're so happy to read your great review. We really value every review and are always looking out for ways to improve our service and products. We endevour to keep our devices as quiet as possible so they are nice and quiet for your home. We wish you continued success on your dehumidifying journey and hope to keep bringing you exceptional quality, time and time again.
Thank you,
Senelux
Quick and Simple Purchase
It was great value for the 4 bar grow light and arrived quickly and well packaged. The communication was excellent and I was able to ensure that someone would be available when delivered.
Hopefully my daughter will be able to use it to properly care for her plants.
27 December 2023
Reply from Senelux
Hi Pottsy,
Thank you for the great review, we're always interested in what our customers have to say and we are taking great strides to maintain top-notch customer service. We're pleased that you are happy with your grow light and we look forward to providing you with similar, high quality products in the future.
Thank you,
Senelux
Quick delivery work well thank you
28 December 2023
Reply from Senelux
Hi Susan,
Thank you for taking the time to review us. We really appreciate any feedback from our fantastic customers. We work hard to make sure that deliveries arrive promptly and that our expansive range of products are robust and efficiently operating before we send any products to you. Thank you for your review, we look forward to bringing you even more in 2024.
Sincerely,
Senelux
Good design
Good design. Being able to close it protects the fan blades. Also two speeds
21 December 2023
Reply from Senelux
Hi Maggie,
Thank you for taking the time to review us. We really appreciate your feedback and your taking the time to give us a review. We are extremely pleased that you are happy with your purchase and we are even happier that you like the design of our products. We really push to make sure that our products work as best as they can for your home and your needs. We hope to see you again in the future.
Wishing you all the best,
Senelux
kept me informed
18 December 2023
Reply from Senelux
Hi Paul,
Thank you for taking the time to review us - it's really appreciated and we value your feedback. We strive to make sure that everyone is kept informed and up to date on their orders from us. We really hope that you are happy with your order and we look forward to seeing you again in the future.
Sincerely,
Senelux
THIS HEATER WAS A CHRISTMAS GIFT AND AS…
THIS HEATER WAS A CHRISTMAS GIFT AND AS I ENJOYED MY OWN HEATER I BOUGHT A FEW WEEKS AGO I DECIDED TO BUY ONE FOR MY DON IN LAW HE AGREED WITH ME ITS TOP OF THE RANGE GREAT HEAT GREAT VALUE TOP MARKS
15 December 2023
Reply from Senelux
Hi Rosemary,
Thank you for your great review. We're beyond happy that you've been enjoying your heater and we're hoping that your son in law also enjoys his. It's a pleasure to see that you thought of us for your Christmas shopping and hope to supply you with more great appliances in the future.
Sincerely,
Senelux
Reply from Senelux
Hi Roger,
Thank you for your great review and taking the time to give us a review. We're very sorry that you did not get what you were looking for. We hope that we will be able to get more proudcts in stock for you in the very near future.
Sincerely,
Senelux
First class
First class. Everything was so quick and easy from ordering to delivery. Just started to use the dehumidifier and so far it’s working very well. Would definitely recommend.
4 December 2023
Reply from Senelux
Hi Anne,
Thank you so much for your review and taking the time to reccommend our products and services. We're delighted to hear that you are happy with your purchase and look forward to providing you more high quality products in the future.
Sincerely,
Senelux
Compact and somewhat good.
The unit it small and compact so good to place anywhere. Nice colour changing light 👍 Collects a good amount of water.... All good apart from it is not quiet AT ALL !!! I have to just put mine on during the day.
6 December 2023
Reply from Senelux
Hi Ms Barr,
Thank you for taking the time to leave us a review. We're happy that you are satisfied with the performance of our product and that it is meeting your needs. If you find that the product is making more noise than you would like, we are more than happy to refer you to our collection of articles on our website that could help you with a few tips.
Sincerely,
Senelux
Good quality products
Found this company online and wasnt disappointed
Good quality choice, and prices.would recommend and definetly use again
28 November 2023
Reply from Senelux
Hi Don,
Thank you for your great review, we're happy that you're satisfied with our products and service. We are hoping to bring you more and more exciting products in the future.
Sincerely,
Senelux
Dehumidifiers Look OK but Packing/Delivery Poor
Ordered two Senelux Mini dehumidifiers, to deal with condensation in bedrooms. Despatch was prompt and so far, the devices look decent quality wise (reserve full judgement until they've been used more) and are relatively quiet however, they nearly didn't arrive at all. The two units were poorly packed in a larger outer box, with no packaging to contain them and a single piece of badly fitted brown tape, across the top. The box was split open, almost from top to bottom on one side and the courier claimed it had been received this way. Either it wasn't packed correctly in the first place, or had been opened and resealed by the courier company.
27 November 2023
Reply from Senelux
Hi Mark,
Firstly, we sincerely hope that you've had the chance to try out your mini dehumidifiers and are getting great results from them. We're very happy that you are happy with how the devices look and sound and wish you all the best when dehumidifiying.
We're shocked to hear that the packages arrived in such a state as we dispatch all of our items brand new and in high quality packages. We suspect that this may have been a result of damages sustained during transit and we're sorry that this happened to your order. If the products have received any kind of damage at all, please do let us know so that we can rectify this as soon as possible for you.
Sincerely,
Senelux
Reply from Senelux
Hi Dean,
We're so sorry that the shipping method may be slower than anticipated and we hope that you have since recieved your items and are very satisfied with your order? If there is anything we can support with when you have your order, please don't hesitate to get in touch.
Sincerely,
Senelux
Senelux tower heater
Delivery was as promised. Product looks good and works well with a good range of operational options. Fan option seems pretty weak.
17 November 2023
Reply from Senelux
Hi AW,
Thank you for your great review, we're very happy that you're satisfied with your Tower Heater and hope you get plenty of use out of it this Winter. Be sure to stay nice and warm and we hope to bring you even higher quality items in the future.
Sincerely,
Senelux
Goods arrived promptly as described.
22 November 2023
Reply from Senelux
Hi Mary,
Thank you reviewing Senelux. We are very happy to hear that you were satisfied with our delivery process and speed. We look forward to bringing you more in the future.
Sincerely,
Senelux
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.