Bought a 36 inch tower fan on 25th June 2026. Used only a few times. Fan stopped, then loud bang and burning smell. Unplugged from wall. Get no email response from support, phone never answers.... See more
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The box came ripped open at the bottom, with some parts spilling out on delivery - but more dangerously there is an exposed earth wire sticking out of the motor casing. For this reason, I have not ev... See more
Received fan with eu plug. Responded to senelux by email instantly, no reply. Tried phone, no answer. Emeiled now 3 times without response. No other means of contact. I have an item sent incorrect wit... See more
Delivered promptly. Had a couple of issues. Emailed Senelux they responded quickly enabling me to sort out the issues. Have only used dehumidifier for a short trial 4 hours. Very energy efficie... See more
Company replied
Company details
- Electronics Company
- Appliance shop
- Electronics Exporter
- Electronics manufacturer
- Electronics store
- Electronics wholesaler
Written by the company
Based in Liverpool, Merseyside; Senelux is a luxury home electronics company that bridges the gaps between efficiency, sleek design and affordability with each and every appliance. We care about you and your home and, with a fantastic selection of products to choose from, we work hard to ensure that you have a home that you're proud of. Our signature range of dehumidifiers are now a staple part of any modern, UK home and with free UK shipping; we aim to ensure that your home comfort is secure for years to come. Together with our exceptional customer service team and knowledgeable expertise we know that we can help you make your home happier, healthier and stronger thanks to our exceptional range of home appliances. But if you're looking for something more than an exceptional dehumidifier, rest assured- we're here to help there as well. Electrical fans, energy efficient heaters and efficient air purifiers; there's more to Senelux than just our famous dehumidifiers. Our ultimate goal is to be your very own one-stop-shop for all things "home electronics." Versatile and robust are the best words to describe Senelux. A varied selection of departments all dedicated to you home comfort, with fast shipping and continued support- Senelux is a company that endeavours to put you first and foremost. Why settle for less than perfection when you're at home?
Contact info
Unit 5, 105 Boundary Street, L5 9YJ, Liverpool, United Kingdom
- 0151 245 9678
- info@senelux.co.uk
- senelux.co.uk
2.1
Poor
73 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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I am giving 5 stars for easy ordering…
I am giving 5 stars for easy ordering as I don't use the Internet much and delivery was less than 24 hours after it was ordered
23 November 2023
Reply from Senelux
Hi Kevin,
Thank you for taking the time to give us a review. We’re delighted to hear that you found our order process easy and our delivery quick. We look forward to bringing you more in the future.
Sincerely,
Senelux
It works really well.
16 November 2023
Reply from Senelux
Hi Carlos,
Thank you for your review. It’s great to hear that you are happy with your purchase and we look forward to bringing you more quality appliances in the future.
Sincerely,
Senelux
Updated- Fault rectified
Ordered 12l dehumidifier last week.
Tried to put the wheels on....they don't fit, definitely holes are too small to fit the wheels in, thought that's ok I can deal with that, to find out that it collects no water. Was on for 6 hours straight in a room full of wet clothes and not a drop...
Customer service wasn't great.
UPDATE: After not receiving response, i searched clearpay (I luckily ordered through there) and it displayed an email address. I emailed my concerns and within minutes I received a reply apologising profusely about how I had been 'treated', he offered me everything he could plus a £50 gift card in which I had taken off the order for a replacement dehumidifier, he assured me he checked it all him self.
Recieved today and can say its working!!
Seems good so far and collecting moisture, nice and quiet too.
However I would say that their customer service isn't too great....
13 November 2023
Reply from Senelux
Hi Joelle,
Thank you for taking the time to leave us a review. We are very happy to hear that you have received your dehumidifier and are enjoying your purchase. From your experience, we are working towards completely revamping our customer service to ensure that our customers are treated with the gratitude and respect that they deserve. We hope to here from you again in the future and we look forward to hearing how we can improve from all of our valued customers.
Sincerely,
Senelux
Works really well and dries the washing…
Works really well and dries the washing in no time at all, and the customer services were really helpful and quick to respond , full marks to Adam
7 November 2023
Reply from Senelux
Hi Phil,
We are so happy that you are satisfied with your purchase and hope to continue bringing you great products in the future.
Sincerely,
Senelux
The productive itself is good though
The productive itself is good though, a longer power cable would be better and not as quiet as i would like. However I had a faulty one where it would not turn off automatically. I sent 2 emails and they never replied so had to phone them in the end, after being passed to 3 different people, i manage to get a return note and return the item, and now even though i know they they have received it back i still have had no response or refund so yet again im chasing them to find out when i will get a refund. So good product overall not so good after care or communication from Senelux
30 October 2023
Reply from Senelux
Hi Andy,
Thank you very much for your review. We are sorry that you were not satisfied with our customer service. If there is anything you would like to address please email our official email address, info@senelux.co.uk.
Sincerely,
Senelux
Good value,
6 November 2023
Reply from Senelux
Hi Kelvin,
Thank you for your review, we look forward to bringing you more fantastic products in the future.
Sincerely,
Senelux
Reply from Senelux
Hi Sallyann,
Thank you very much for your review. We are delighted to hear about your satisfaction with your order and our delivery time.
Sincerely,
Senelux
The 4 arm plant light is great
The 4 arm plant light is great, works well.
All I would say though, emailed Senelux a few times, no reply at all.
So if want support, might not be able to get.
Hope it doesn’t go wrong, although no reason to think it will
23 October 2023
Reply from Senelux
Hi Anthony,
Thanks for leaving us a review. We are delighted to hear that you are happy with your Senelux purchase. If you require any assistance or have any enquires at all with your purchase, please send an email to info@senelux.co.uk.
Sincerely,
Senelux
Reply from Senelux
Hi,
Thanks for leaving us a review. We are delighted to hear that you are happy with your Senelux purchase and our delivery times.
Sincerely,
Senelux
I’ve not got it yet ??
23 October 2023
Reply from Senelux
Hi Lesley,
We're sorry to hear of this. Having looked into your order, it seems that you have made your purchase through a third party seller on Amazon (techgenome) and not through Senelux directly.
I would recommend contacting Amazon Customer Support to help you with your issue.
Kind Regards,
The Senelux Team
Does the job well
Replacement pump for one with a different brand name but exactly the same dimensions. Pump was as described and arrived in the expected time. Pump works well pulling water through a filter system and heating the water to just above room temperature. This is the 3rd pump from 3 different sources and they appear to work well for 2 or 3 years which is about usual for this type of pump.
13 October 2023
Reply from Senelux
Hi Al,
Thank you for taking the time to leave us a review. We're delighted to hear that you are enjoying your new water pump and that our delivery was exactly as you wanted. We look forward to bringing you more exciting products in the future.
Sincerely,
Senelux
Secure website for financial…
Secure website for financial transactions, user friendly site and easy to follow. Dispatch of item was fast enough than expected. I will certainly recommend someone to purchase items from you and will do the same for myself. And the item received was exactly as depicted on your site, thanks so much for your custom.
11 October 2023
Reply from Senelux
Hi Peter,
Firstly thank you for leaving us a great review, we really appreciate your input. We take security VERY seriously for our customers and we're delighted that you found our website to be both secure and efficient. We really hope that you are enjoying your purchase and we look forward to bringing you even more exciting products in the future.
Sincerely,
Senelux
Doesn’t seem very powerful
Doesn’t seem very powerful, but it is doing what I got it for.
12 September 2023
Reply from Senelux
Hi David,
Thank you for taking the time to leave us a great review. We really hope that you are enjoying and will continue to enjoy your purchase. We look forward to hearing from you again in the future.
Sincerely,
Senelux
Reply from Senelux
Hi Rose,
Thank you for leaving us a review. We’re so happy to hear that you are satisfied with our delivery times and our commitment to quick dispatch.
Sincerely,
Senelux
Excellent customer service
Had a problem with my fan after more than a year...Senelux replaced with absolutely no quibbling Excellent
8 September 2023
Unprompted review
Reply from Senelux
Hi George,
Thanks for leaving us a review. We are delighted to hear that you are happy with your Senelux purchase and our after-sales assistance. We look forward to bringing you amazing customer service in the future.
Sincerely,
Senelux
They sent wrong size of wheels and…
They sent wrong size of wheels and ignore my request to replace the wheels
28 August 2023
Reply from Senelux
Hi Hassan,
We're incredibly sorry to hear that there are problems with your purchase. It certainly wasn't our intention to ignore you however our customer services may have been overloaded at the time due to how busy we have been recently. I hope that you reach out again soon and we will be able to successfully help you with your order.
Sincerely,
Senelux
Ease and all in order
29 August 2023
Reply from Senelux
Hi John,
Thank you for your great review, it is very much appreciated and we're always looking out for feedback so that we may improve ourselves. We hope that we'll see you again in the future and continue to please you.
Sincerely,
Senelux
What's not to Love!
Simple ordering process, great communication and fast delivery. Dehumidifier is working well, highly recommend.
22 August 2023
Reply from Senelux
Hi Michelle,
We just wanted to thank you for leaving Senelux a great review and taking the time to do so. We're always looking for new ways to improve so every review helps. We're very happy to hear that you're enjoying your dehumidifier and hope that it provides you with years of moisture control in the future.
Sincerely,
Senelux
Happy with my purchase
Delivered promptly. Had a couple of issues. Emailed Senelux they responded quickly enabling me to sort out the issues.
Have only used dehumidifier for a short trial 4 hours. Very energy efficient costing only 5p per kwh.
Water tank very easy to empty.
Casters make it very manoeuvrable.
So far, happy with my purchase.
10 August 2023
Reply from Senelux
Hi Helen,
Thank you for taking the time to give us a review- as we're always looking for improvements to make, it's nice to know what we should be looking out for. We're very sorry that there were issues at the start but we strive to make your orders as hassle and pain-free as possible. Thank you for choosing Senelux and we look forward to brining you even more exciting options in the future.
Sincerely,
Senelux
Great product and nice customer service
I bought one of their 12 litre dehumidifiers. I did buy a smaller version on Amazon last year, which I was happy with. So I thought I would buy one from Senelux directly as I prefer to give my money directly to a British brand rather than Amazon.
I had a few queries on the cost of running the dehumidifier and how the continuous drainage of the dehumidifier works. Senelux's livechat answered all these questions quickly and helpfully. So all in all, the experience was really positive, and I would purchase from them again.
8 August 2023
Unprompted review
Reply from Senelux
Hi Alan,
Thank you for your great review, we really appreciate your feedback. Thank you as well from buying from our website, which is always undergoing even more quality of life improvements for our customers. It's great to hear that you're planning another purchase from us in the future and we certainly look forward to that day.
Sincerely,
Senelux
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