Bought a 36 inch tower fan on 25th June 2026. Used only a few times. Fan stopped, then loud bang and burning smell. Unplugged from wall. Get no email response from support, phone never answers.... See more
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The box came ripped open at the bottom, with some parts spilling out on delivery - but more dangerously there is an exposed earth wire sticking out of the motor casing. For this reason, I have not ev... See more
Received fan with eu plug. Responded to senelux by email instantly, no reply. Tried phone, no answer. Emeiled now 3 times without response. No other means of contact. I have an item sent incorrect wit... See more
Delivered promptly. Had a couple of issues. Emailed Senelux they responded quickly enabling me to sort out the issues. Have only used dehumidifier for a short trial 4 hours. Very energy efficie... See more
Company replied
Company details
- Electronics Company
- Appliance shop
- Electronics Exporter
- Electronics manufacturer
- Electronics store
- Electronics wholesaler
Written by the company
Based in Liverpool, Merseyside; Senelux is a luxury home electronics company that bridges the gaps between efficiency, sleek design and affordability with each and every appliance. We care about you and your home and, with a fantastic selection of products to choose from, we work hard to ensure that you have a home that you're proud of. Our signature range of dehumidifiers are now a staple part of any modern, UK home and with free UK shipping; we aim to ensure that your home comfort is secure for years to come. Together with our exceptional customer service team and knowledgeable expertise we know that we can help you make your home happier, healthier and stronger thanks to our exceptional range of home appliances. But if you're looking for something more than an exceptional dehumidifier, rest assured- we're here to help there as well. Electrical fans, energy efficient heaters and efficient air purifiers; there's more to Senelux than just our famous dehumidifiers. Our ultimate goal is to be your very own one-stop-shop for all things "home electronics." Versatile and robust are the best words to describe Senelux. A varied selection of departments all dedicated to you home comfort, with fast shipping and continued support- Senelux is a company that endeavours to put you first and foremost. Why settle for less than perfection when you're at home?
Contact info
Unit 5, 105 Boundary Street, L5 9YJ, Liverpool, United Kingdom
- 0151 245 9678
- info@senelux.co.uk
- senelux.co.uk
2.1
Poor
73 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Not environmentally friendly
The company provides electronic devices, air purifier, but they do not provide the replacement filters. Customer service is non responsive. This creates a tribble customer experience, as well producing electronic waste and being harmful to the environment as the customer has to throw away the product after a few months. I am not even sure if this is in line with rules and regulations.
5 August 2023
Unprompted review
Reply from Senelux
Thank you for taking the time to share your feedback regarding our company's electronic devices and air purifiers. We genuinely value the input from our customers, as it helps us improve our products and services.
We apologise for the inconvenience you experienced in regards to the unavailability of replacement filters and the lack of responsiveness from our customer service team. Your concerns are valid, and we understand the frustration this has caused you. We are actively working on addressing these issues to provide a better customer experience.
Regarding the environmental impact, we are deeply committed to sustainability and responsible product disposal. We acknowledge the importance of reducing electronic waste and protecting the environment. While we currently have a recycling program implemented for our products, we understand that it is essential to offer replacement filters to extend the lifespan of our air purifiers and minimize waste.
As for regulations, we take compliance very seriously. Our team is continuously reviewing and ensuring that our products and practices align with all relevant rules and regulations to provide safe and environmentally friendly solutions.
We assure you that your feedback has been heard, and we are taking the necessary steps to rectify the situation promptly. Our customer service team is being reevaluated and retrained to improve responsiveness and communication with our valued customers.
In the meantime, we would like to assure you that our HEPA fitlers last around 6-8 months with constant use. However. we would be more than happy to help you find compatible replacement filter for your air purifier through alternative means, and we will do our best to assist you in any way we can. Please get in touch here: info@senelux.co.uk
Once again, we apologise for the inconvenience caused and appreciate your understanding as we work towards making the necessary improvements. Your satisfaction is our priority, and we are committed to providing you with a better experience moving forward.
Sincerely,
Senelux Customer Service
Customer service not responsive
Seems like a decent product, but I am having some issues which would require customer service to clarify. I have been trying to contact them over 2 days, but unfortunately no response.
16 July 2023
Reply from Senelux
Hi DR,
Thank you for your review. We are very sorry that we were unavailable to help you with your issue. We are currently undergoing a serious overhaul of our customer services capabilities and capacity to make sure that we can respond to every query in a timely fashion. I hope that you reach out to us again in the future and that your issue can be resolved in a satisfactory way.
Sincerely,
Senelux
Really impressed.
26 June 2023
Reply from Senelux
Hi Tosin,
Thank you for your great review, we really appreciate your feedback. We are very happy that you are impressed with our range of products and are satisfied with your order. It's great to hear that our customers are happy and we look forward to hearing more from our satisfied customers in the future.
Sincerely,
Senelux
Excellent buying experience free…
Excellent buying experience free delivery and the product looks great quality.
25 June 2023
Reply from Senelux
Thank you sincerely for taking the time to share your feedback. We truly appreciate it! It is our utmost pleasure to have served you, and we are thrilled to hear that you had a positive experience with us.
Fan is a bit noisy .
18 June 2023
Reply from Senelux
Hi Edward, I sincerely apologise for the inconvenience you've encountered. Your satisfaction is of utmost importance to us. We kindly request you to reach out to our dedicated team at info@senelux.co.uk. Our team is readily available and eager to provide you with the assistance you need. We are committed to resolving this issue promptly and ensuring your complete satisfaction.
The customer is not their priority
My tower fan arrived very quickly. But when I unpacked it And put it together I noticed there was a hole in the casing. I did plug it and it worked perfectly, it just didn't look great with a hole in it. I did use the contact form on the website. But I am impatient so the next morning 13/4/23 as I hadn't heard anything I phoned. The colleague I spoke too made a note of the problem and the call and asked me to email pictures of the fan. I did this. He did say they may offer a partial refund, which I did say would be easier than returning the item as it works. I heard nothing for a few days so called back on 17/4/23 I was informed they had seen the pictures and had decided to refund me £10, which I had not been asked if I would accept this and it was being paid back to my card. Well that was 8 days ago and I never received anything. This is really poor customer service. The sad thing is the fan is great, but would not recommend or use this company again.
10 April 2023
Reply from Senelux
We deeply regret the inconvenience you have experienced and would like to express our sincere apologies. Your satisfaction is incredibly important to us, and we value your feedback. We kindly ask you to contact our dedicated team at info@senelux.co.uk. Our team is readily available and enthusiastic about helping you with any assistance you may require. We are fully committed to resolving this matter swiftly and ensuring your utmost satisfaction.
Next day delivery.good quality product.
21 March 2023
Reply from Senelux
Thank you for your feedback Ruslanas.
Was delivered quickly happy to do…
Was delivered quickly happy to do business again when needed
1 March 2023
Reply from Senelux
Thank you for your kind review Stephen
Purchased a fan on the Senelux website…
Purchased a fan on the Senelux website during the heatwave this year. The product came very quick, and I'm really impressed with the quality of the fan.
2 July 2022
Unprompted review
Reply from Senelux
Hi James, thank you for your kind words.
Quick Delivery! High Quality goods
I bought 2 x 16-inch fans for the summer that were delivered the next working day! Very high quality and well-made products.
I previously bought one on Amazon but would I always like to directly order from a UK company where possible as I don't really like feeding the Amazon beast! (we all know why!)
8 August 2022
Unprompted review
Reply from Senelux
Hi Sam, thank you for your great feedback!
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