Sensilab Reviews 2,376

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 318 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the products, finding them effective and of good quality. People appreciate the quick delivery and the overall good service, including helpful communication and easy ordering processes. Some consumers also highlight the value for money and the company's commitment to refunding products that don't work. However, some customers also noted significant issues with orders, including unexpected subscriptions and problems with orders not being fulfilled or tracked properly after payment. There are also complaints about delayed or lost parcels, and a lack of responsiveness from customer service when problems arise. A few people experienced adverse reactions to products or found certain items to have unpleasant tastes or smells.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction, noting that... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the fast and prompt delivery,... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing satisfaction with the... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the products as excellent, effective,... See more

Service

Reviewers mention ambiguous feedback about service, with many customers expressing satisfaction, highlighting... See more

Reviews shaping this summary

Rated 3 out of 5 stars

BEWARE: I paid for 1 order and did not subscribe but they have taken another payment of £48 today via my PayPal account. This is not required or authorised by me as I bought the tablets as a one off... See more

Company replied

Rated 3 out of 5 stars

The reason for 3 stars is that I cannot be sure if Diebetyn does what is written on the packet yet; early days. I hope it works as I am tired of prescribed medications upsetting my gut. Here's hoping... See more

Company replied

Rated 4 out of 5 stars

I actually thought i was getting scammed as the customer service or lack of a way to contact anyone put me off, along with the email stating transaction failed even tho the money was still taken. The... See more

Company replied

Rated 4 out of 5 stars

I have ordered from this company a few times now. I like them because they stick to their word when a product does not work. As indicated on their website they actually will refund for a product that... See more

Company replied


Company details

  1. Health and beauty shop
  2. Vitamin & Supplements Shop

About Sensilab

Written by the company

Sensilab, established in 2005, is on a mission to promote healthy lifestyles through nutrition by providing customers with trustworthy, reliable, and user-friendly natural-based nutritional supplements. Our aim is to support individuals in achieving their health and wellness goals in our fast-paced world. 

At Sensilab, we are committed to excellence and innovation, always staying up-to-date with trends and scientific advancements. Quality and purity are paramount to us, and we continuously strive to bring innovative products to the market. Our team of experts focuses on maximizing the bioavailability of natural extracts and employs new patented ingredients to create cutting-edge nutritional supplements. 

All our products are manufactured in the European Union in a state-of-the-art pharmaceutical facility adhering to GMP and HACCP standards. We ensure the quality of our products through rigorous testing, both as raw materials and finished products, guaranteeing their purity and microbiological integrity. Several of our products have been awarded the AGROLAB certificate of analysis. 

Our dedication has not only resonated with customers worldwide, but has also garnered recognition from professional athletes and public figures who enthusiastically endorse our products. Furthermore, health, nutrition, and medical professionals have recommended our products. 

TRY OUR PRODUCTS YOURSELF 

As we move forward, we invite you to experience the Sensilab difference for yourself. Use the code TRUST10 for a 10% discount on your first purchase. Explore our range of products, including: 

Sensilab Hepafar – liver detox 

Sensilab Thyrolux – thyroid support 

Sensilab Estrolux – estrogen balance 

Sensilab Adrenalux – cortisol balance 

Sensilab Fatout - all in one weight-loss capsules 

Learn more about our story and the benefits on our website. For any inquiries or support, please contact us at support@sensilab.com

With over 15 years of experience, Sensilab has served over 3.5 million satisfied customers across Europe. We've developed a portfolio of over 500 products available in more than 40 countries. Our offerings, including high-quality vitamins and minerals, weight loss supplements, and various health and well-being products, are accessible through our online shop and several e-pharmaceutical shops across Europe, ensuring a broad reach for the Sensilab brand. 

30-Day Money Back Guarantee - Hassle Free - No Questions Asked 

Experience the ease and confidence of our return process; we guarantee your satisfaction. Thank you for choosing Sensilab as your trusted partner on your health journey. 

 
 


Contact info

3.4

Average

TrustScore 3.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Delay in sending tablets.

Delay in sending tablets.
Would have preferred to have known about this delay before paying, rather than after.

10 May 2026
Sensilab logo

Reply from Sensilab

Dear Jeanette,
Thank you very much for your feedback and for your patience.

We sincerely apologise for the delay with your order. Due to exceptionally high demand, we were awaiting the restock of the product you ordered, which unfortunately caused a delay in dispatch.
We completely understand how frustrating this may have been and truly appreciate your understanding.
Thank you.

Rated 4 out of 5 stars

New customer

Easy to use website package arrived quickly. Too soon to know if product is making a difference

7 May 2026
Sensilab logo

Reply from Sensilab

Thank you for your feedback, we hope you see results soon 🦋

Rated 1 out of 5 stars

I keep receiving orders

I keep receiving orders, I’ve tried several emails no response, wishing to return an order (I did not authorise!)
Nobody acknowledging emails except ‘good news your order is on its way’
Not impressed!!!!

17 May 2026
Unprompted review
Sensilab logo

Reply from Sensilab

Dear Tracey, thank you for your feedback.
We are sorry to hear about your experience and would appreciate if you send us specific details to support@sensilab.com. This would help us understand your situation better.

We look forward to hearing from you.

Thank you.

Rated 1 out of 5 stars

No delivery within promissed days.

No delivery within promissed days.
No reply from customer service.

9 May 2026
Sensilab logo

Reply from Sensilab

Dear Inga, as we informed you this morning we are sorry but we don't deliver to Latvia and we had to cancel your order. Your refund will be processed within the next few days. We sincerely apologise for the inconvenience and thank you for your understanding.

Rated 5 out of 5 stars

Excellent 👍

since I started consuming these products I feel good. I have problems with bloating, whatever I eat or drink I have this condition now I am better. I am on tea and pills. I feel excellent

1 May 2026
Sensilab logo

Reply from Sensilab

Thank you for sharing your experience, we’re glad to hear you’re feeling good 🦋

Rated 1 out of 5 stars

Sent email saying there was a delay

Sent email saying there was a delay, have not heard from them since

6 May 2026
Sensilab logo

Reply from Sensilab

We sincerely apologise for the inconvenience. Kindly contact our customer support at support@sensilab.com and they will assist you further.

Rated 5 out of 5 stars

No regrets

Ordering was easy , prompt delivery , brilliant service . No issue’s whatsoever , good value product .

27 April 2026
Sensilab logo

Reply from Sensilab

Thank you for your feedback, we’re glad you had a great experience! 🦋

Rated 1 out of 5 stars

I am now on my 2 nd box and not sure…

I am now on my 2 nd box and not sure what it is supposed to do as my skin is same colour and I have been in the sun ! I will persevere with another box I bought but if nothing after 3 boxes I won’t buy again sorry

3 May 2026
Sensilab logo

Reply from Sensilab

We appreciate you sharing your experience.
We're sorry to hear that the product did not meet your expectations. We recommend that you allow the product some more time to work. If you still don't see any results, kindly reach out to our customer support at info@tummy-tox.com and we will be happy to assist you.
Thank you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look