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SewProCrafts Ltd Reviews 449

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TrustScore 4.5 out of 5

4.7

Craft shop
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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting items are as advertised and well-packaged upon arrival. Many people highlight the speedy and efficient delivery service, with orders often arriving quickly and on schedule. The overall service is frequently described as excellent, with reviewers appreciating the ease of ordering and clear communication throughout the process. However, some customers also noted issues with order fulfillment, including items being cancelled or not arriving as expected, leading to dissatisfaction. There were also occasional mentions of damaged products or longer than expected delivery times for certain orders.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the great selection... See more

Delivery service

People report positive experiences with delivery service, often highlighting speedy and quick delivery, with... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting that their orders... See more

Quality

Customers had positive experiences with product quality, frequently praising items like wool and sewing boxes... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the excellent and quick service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service Fast delivery Good choice and prices Easy ordering Originally used during covid when couldn't shop for wool. Needed baby patterns and wool for new grandchild and received goods on... See more

Company replied

Rated 5 out of 5 stars

I'm always hesitant to order from overseas, however my order from SewProCrafts was dispatched very quickly. The parcel arrived today and the sewing box is just beautiful. Absolutely looks like the web... See more

Rated 5 out of 5 stars

Great selection of products. Minimum £20 spend for free delivery is better than any of my suppliers. Quick delivery time. No fuss, easy to use website. Thankyou

Company replied

Rated 5 out of 5 stars

Affordable prices, great stock and awesome communication. Even when they run out of the yarn I already ordered, they gave me few options to choose from to continue with the order. Will ordered again

Company details

  1. #40 of 62 best companies in Craft shop
  2. #46 of 55 best companies in Arts and Crafts Shop

Written by the company

SewProCrafts Ltd is an online craft store that specialises in haberdashery, quilting, knitting, sewing and arts & craft products. Our dedicated customer service team are on hand Monday-Friday to help assist with queries by telephone or email. Please visit our website for more details. Our product range is growing weekly so, if there is something you can't find, just let us know!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

449 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great selection of products.

Great selection of products.
Minimum £20 spend for free delivery is better than any of my suppliers.
Quick delivery time.
No fuss, easy to use website.
Thankyou

22 March 2026
SewProCrafts Ltd logo

Reply from SewProCrafts Ltd

Thank you for your lovely review - SewProCrafts Ltd

Rated 5 out of 5 stars

Great service, goods and prices

Great service
Fast delivery
Good choice and prices
Easy ordering
Originally used during covid when couldn't shop for wool. Needed baby patterns and wool for new grandchild and received goods on couple of days

23 March 2026
SewProCrafts Ltd logo

Reply from SewProCrafts Ltd

Thanks for your lovely review - SewProCrafts Ltd

Rated 5 out of 5 stars

Great communication

Affordable prices, great stock and awesome communication. Even when they run out of the yarn I already ordered, they gave me few options to choose from to continue with the order. Will ordered again

21 January 2026
Rated 5 out of 5 stars

Fantastic :)

Order arrived very quickly. Lots of lovely products on website, which was easy to navigate around. Found the use of wishlist very helpful too.

22 January 2026
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Reply from SewProCrafts Ltd

Thank you for your lovely review - SewProCrafts Ltd

Rated 1 out of 5 stars

Non delivery on Patons Cherry Wool , SewProCrafts Ltd.

I ordered wool for my daughter on Amazon on 2 December which should have arrived by 5 December and still hasn’t by 10 December, seller advised me to wait until 11 or 12 December blaming Royal Mail, but they never gave me a proper Royal Mail GB code so it’s left the facility and is now lost in space, very poor and will never use a 3rd party Marketplace seller.1 star or less. .

10 December 2025
Unprompted review
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Reply from SewProCrafts Ltd

We have contacted you directly sow e can rectify this for you. We are sorry you have experienced a delay with delivery. We can see your order was despatched from us the day after the order was placed. Unfortunately any delays then caused with the delivery service our sadly beyond our control. If your item does not arrive a replacement or refund will be raised for you of course. SewProCrafts Ltd.

Rated 5 out of 5 stars

Great

Great, Fast.

20 November 2025
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Reply from SewProCrafts Ltd

Thank you for taking the time to leave us a review - SewProCrafts Ltd

Rated 1 out of 5 stars

Ordered via Amazon

Ordered via Amazon. Item was dispatched within a few days - nothing heard or seen of it 2 weeks later.

26 November 2025
Unprompted review
SewProCrafts Ltd logo

Reply from SewProCrafts Ltd

Please could you contact us directly so we can look into this for you. Thank you, SewProCrafts Ltd.

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