SewProCrafts LtdReviews 

454
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the quick delivery and the quality of the products, often noting items arrived well-packaged and on schedule. People appreciate the easy-to-navigate website and the great selection of products available, making the ordering process straightforward and satisfying. The communication is also highlighted as excellent, keeping customers informed throughout the order's progress. However, some customers also noted issues with delivery times being longer than expected, especially when ordering through third-party marketplaces, leading to lost items or delays. A few other people also felt that some products arrived with minor damage or quality inconsistencies, such as split yarn or slightly damaged needles.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with their purchases and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the speedy and quick... See more

Order

Customers consistently note positive experiences with order, praising the easy ordering process and quick... See more

Quality

People report positive experiences with quality, with many reviewers describing products as very good and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service Fast delivery Good choice and prices Easy ordering Originally used during covid when couldn't shop for wool. Needed baby patterns and wool for new grandchild and received goods on... See more

Company replied

Rated 5 out of 5 stars

Order arrived very quickly. Lots of lovely products on website, which was easy to navigate around. Found the use of wishlist very helpful too.

Company replied

Rated 5 out of 5 stars

Great selection of products. Minimum £20 spend for free delivery is better than any of my suppliers. Quick delivery time. No fuss, easy to use website. Thankyou

Company replied

Rated 5 out of 5 stars

I'm always hesitant to order from overseas, however my order from SewProCrafts was dispatched very quickly. The parcel arrived today and the sewing box is just beautiful. Absolutely looks like the web... See more


Company details

  1. #46 of 62 best companies in Craft shop
  2. #47 of 55 best companies in Arts and Crafts Shop

Written by the company

SewProCrafts Ltd is an online craft store that specialises in haberdashery, quilting, knitting, sewing and arts & craft products. Our dedicated customer service team are on hand Monday-Friday to help assist with queries by telephone or email. Please visit our website for more details. Our product range is growing weekly so, if there is something you can't find, just let us know!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

454 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(454)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Non delivery on Patons Cherry Wool , SewProCrafts Ltd.

I ordered wool for my daughter on Amazon on 2 December which should have arrived by 5 December and still hasn’t by 10 December, seller advised me to wait until 11 or 12 December blaming Royal Mail, but they never gave me a proper Royal Mail GB code so it’s left the facility and is now lost in space, very poor and will never use a 3rd party Marketplace seller.1 star or less. .

10 December 2025
Unprompted review
SewProCrafts Ltd logo

Reply from SewProCrafts Ltd

We have contacted you directly sow e can rectify this for you. We are sorry you have experienced a delay with delivery. We can see your order was despatched from us the day after the order was placed. Unfortunately any delays then caused with the delivery service our sadly beyond our control. If your item does not arrive a replacement or refund will be raised for you of course. SewProCrafts Ltd.

Rated 5 out of 5 stars

Great

Great, Fast.

20 November 2025
SewProCrafts Ltd logo

Reply from SewProCrafts Ltd

Thank you for taking the time to leave us a review - SewProCrafts Ltd

Rated 1 out of 5 stars

Ordered via Amazon

Ordered via Amazon. Item was dispatched within a few days - nothing heard or seen of it 2 weeks later.

26 November 2025
Unprompted review
SewProCrafts Ltd logo

Reply from SewProCrafts Ltd

Please could you contact us directly so we can look into this for you. Thank you, SewProCrafts Ltd.

Rated 5 out of 5 stars

Item as advertised and arrived well…

Item as advertised and arrived well packaged and on schedule. Communications are excellent, keeping me fully informed as to the progress of the order. The website is easy to navigate and is secure.

22 October 2025
SewProCrafts Ltd logo

Reply from SewProCrafts Ltd

Thank you for your lovely review - SewProCrafts Ltd

Rated 5 out of 5 stars

Easy to order.

Easy to order.
Fast delivery.
Very carefully packaged.
Good folk to deal with (eg dye lot matched).

21 September 2025
Rated 5 out of 5 stars

Five stars

Five stars, very good product .

20 August 2025
SewProCrafts Ltd logo

Reply from SewProCrafts Ltd

Thank you for your lovely review - SewProCrafts Ltd

Rated 4 out of 5 stars

Good value bamboo knitting needles

They are lovely needles but one of them was slightly damaged on the end. I had to do a running repair and they are fine now.

29 July 2025
SewProCrafts Ltd logo

Reply from SewProCrafts Ltd

Thank you for your review. I am sorry to hear there was a slight issue with one of the needles, that you have managed to resolve. Please do contact us directly should you require any further assistance - SewProCrafts Ltd

Rated 5 out of 5 stars

Great service, beautiful product

I'm always hesitant to order from overseas, however my order from SewProCrafts was dispatched very quickly. The parcel arrived today and the sewing box is just beautiful. Absolutely looks like the web site photos. Very happy with my purchase and the service.

11 August 2025
Unprompted review

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