SGK Distribution Ltd Reviews 29,386

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 10,721 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service, highlighting excellent communication regarding time slots and tracking, as well as the politeness and helpfulness of the staff. Many appreciate that delivery personnel often go above and beyond, assisting with unpacking, assembly, and placing items in the room of choice. The overall service is consistently described as efficient and professional, with many noting quick delivery times and careful handling of products. However, some customers experienced issues with delivery, including missed time slots, lack of communication, or items not being delivered as expected. A few also reported problems with product delivery, such as missing items or damage to packaging, and some found it difficult to contact customer service when automated systems failed.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the excellent... See more

Staff

People report positive experiences with staff, consistently praising their politeness, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting excellent communication and punctuality, with... See more

Product

Customers had ambiguous experiences with product. While some reviewers were very pleased with the quality of... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers frequently praise the good communication, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The slot booking was efficient and clear. I was sent a confirmation email immediately afterwards and then a text message about hour before with a smaller window of delivery which they were well inside... See more

Company replied

Rated 5 out of 5 stars

Excellent communication. Notified of the time slot via email and text. Tracking link was good and easy to use. The delivery men called 40mins before arrival. On arriving both men were very considerat... See more

Company replied

Rated 5 out of 5 stars

Wow!!!! Sorry...When I had my first email telling me my delivery time I was extremely happy,so I didn't need to change anything... I was phoned, informing me that they were approx 1 hour away an... See more

Company replied

Rated 5 out of 5 stars

I Changed my original delivery date as I would not be home. The new required delivery date was arranged which was 2 weeks later and I was sent several messages during that time to keep me updated on t... See more

Company replied


Company details

  1. Courier and Delivery Service
  2. Delivery Service
  3. Logistics service
  4. Delivery Company
  5. Shipping service
  6. Storage facility

Written by the company

We are a Bespoke Two Man Delivery Service that serve anywhere in the UK. We collect free of charge in most regions of the UK. We pride in feedback off our customers, retailers , outlets and people in their homes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous service!!

My sofa was delivered today, two great guys, respectful and professional- thank you both!

Your delivery team today was (*AJAYPAL & ARPANDEEP*).

19 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Lucy,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Great communication and tracking .

Great communication and tracking .
The guys who delivered to me were brilliant really helpful and put my sofa together beautifully .

19 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Debra Johnson,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Very happy with service

Delivery date confirmed followed by a delivery time slot nearer delivery date. Text message received on delivery date with a small time slot. Delivery arrived within time slot. Furniture carried to upstairs room by 2 delivery men. Very polite. Very happy with service.

19 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Customer,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 4 out of 5 stars

Good but room for improvement

Receiving unexpected texts from a company without reference as to what you're delivering resulted in the texts being ignored! Thankfully someone reached out to me by phone. The company sends the item had promised to contact me on the 20th to arrange delivery but through SGK the goods arrived this morning.

I received a phone call from the driver 45 minutes out advising me of the time of delivery but also requesting assistance with unloading?? Luckily I have my landscape gardeners on site that assisted otherwise the answer would have no I couldn't help! My neighbours all work or are elderly, like me. Perhaps some thought needs to be give for future similar deliveries. As it turned out the experience was good but could have been so different.

19 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Janet Thompson,

Thank you very much for your feedback and the 4-star rating.

We sincerely appreciate your support and are pleased to know that your experience with us met your expectations.

It is always our goal to provide a high quality service, and your kind words encourage us to continue striving for excellence.

Many Thanks,

The SGK Team

Rated 5 out of 5 stars

Fast and efficient delivery

Fast and efficient delivery. Was able to accept or decline the slot offered via text or email. Had a telephone call 30 minutes before delivery. Friendly delivery guys.

19 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Rebecca,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 4 out of 5 stars

Helpful and courteous

Annoyingly I was only told the delivery was incomplete, about 30m before the driver arrived. However, they were helpful, courteous and efficient.

19 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Nicola Manning,

Thank you very much for your feedback and the 4-star rating.

We sincerely appreciate your support and are pleased to know that your experience with us met your expectations.

It is always our goal to provide a high quality service, and your kind words encourage us to continue striving for excellence.

Many Thanks,

The SGK Team

Rated 5 out of 5 stars

Excellent throughout

Excellent throughout

18 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Stephen Brookfield,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Great company nice delivery person…

Great company nice delivery person everything on time

19 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Ireneusz Lewinski,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Perfect Delivery

Called to let me know they were en route, I was first delivery so nice and early. Put the furniture together, where I wanted it and took all rubbish away with them. Perfect.

19 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Louise La Page,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 3 out of 5 stars

Excellent scheduling but poor handling

Excellent communication and delivery on time. However the item arrived looking a bit battered with heavy damage on the packaging.

19 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Ray,

Thank you for your feedback. We’re pleased to hear the communication and delivery timing met expectations. We’re sorry the packaging arrived damaged and will review this with our handling team to help prevent it happening again.

Many Thanks,

The SGK Team

Rated 5 out of 5 stars

Driver phoned to say he would be…

Driver phoned to say he would be 40-45mins and he was spot on.

19 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear David Stewart,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Was very happy with my delivery I was…

Was very happy with my delivery I was kept in touch about my delivery and the two delivery guys were very helpful and polite arrived on time would recommend this company

19 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Deborah Vernon,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Professional

Professional, informed of the delivery time, arrived as scheduled and was courteous.

19 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Jon Dullforce,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

The delivery guys were amazing

The delivery guys were amazing, they placed my order in the room it was intended for. They removed the packaging and took it all away. Can’t thank them enough, brilliant service would highly recommend.

18 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Lynne Butler,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Superb service

Superb service. Arrived in the time slot and polite when arrived. The one star reviewer needs to live in the real world trying to get around the country on time these days. Highly recommend this company.

18 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Windy Miller,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 1 out of 5 stars

Not here on time stated alot of messing…

Not here on time stated alot of messing about with the delivery,not good at all

18 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Richard Tennant,

We’re sorry to hear this. Your delivery was delayed and we understand the frustration caused by the confusion throughout the process. We’ll take your feedback on board to improve our service.

Many Thanks,

The SGK Team

Rated 5 out of 5 stars

The delivery was slightly later than…

The delivery was slightly later than expected (10 mins) the guys were very helpful and put the items exactly where I asked them to. I highly recommend this company.

18 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Trevor,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Delivery service

Delivered to where requested and notified prior to arrival and on time.
Staff polite and helpful.

18 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Peter,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Great delivery experience!

Handled my goods with care. Friendly and helpful. Good communication.

18 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Sharon,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

Rated 5 out of 5 stars

Great enough to leave a review!

Every time I have a delivery or collection they always go over and above. The communication before is excellent with lots of updates. Then the staff who deliver/collect are always super helpful and polite. Makes a lovely change!

18 May 2026
Unprompted review
SGK Distribution Ltd logo

Reply from SGK Distribution Ltd

Dear Carrie Wilson,

Thank you for your 5-star review!

We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.

Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.

Thanks again for your support, we look forward to serving you again in the future.

Warm regards,

The SGK Team

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