Shapiro MD Reviews 1,426

I have been using this product since 2019 and its been excellent for me. I like to shout out Pamela Englert from customer service being very helpful with my account.

This was a call to order products. The very kind lady on the other end of my line was pleasant and informative. She was very knowledgeable, and because of that, I put my products on a subscription. Thank you for having such kind people to talk with.

They did exactly what I requested with no questions asked.

It has been a truly amazing experience from the customer services team!!

I have used the product for years and it has thickened my hair. Pamela Englert has amazing customer service skills. Keep up the great work guys!!!

I needed to call SapiroMD customer Service to stop my Auto deliveries for now. I spoke with Pam. A delightful, professional who discontinued future shipments to me until I call when I am ready to start again. Always get polite, friendly, professional help from the representatives from ShapiroMD!

Amazing product and the customer service is superb. Happy customer.

Outstanding customer service. Morgan was extremely responsive and timely in fulfilling my request for a refill. Product is good and not greasy like the name brand.

Been using the shampoo and conditioner for 3 months. Will continue as it clearly states it could take 6 months before you see a difference. So far the only change is in the texture of my hair. I have thin, curly hair and my hair became dry, frizzy , fly-away and the nice curl is gone. My hairdresser remarked on how bad my hair had become and suggested I stop using it. The loss continues.

Morgan W was great..These days we are lucky to get a customer service response within a couple days. I received a response overnight regarding an issue with my order. Awesome customer service support and a great product. Aloha :)

Very quick response to my email
Took care of my request immediately and continued responding back promptly with the follow up questions

Pam was great! A pleasure overall. I ordered 3 bottles of shampoo and 3 bottles of conditioner. It's the only shamp and conditioner that I use. Thanks to all at the company!

Auto renew - it’s really hard to NOT sign up for auto renew. I just got charged $168 for shampoo I don’t need and Shapiro won’t refund me the shipping costs. Pam, in customer service, basically said, "Too bad". She was rude and lacked customer service. Caveat emptor (buyer beware)!

Pamela E. was a pleasure to talk with in addressing what was needed. Thanks !!

Pam (Pamela Englert) was terrific. Professional, friendly, courteous, and helpful throughout the entire call/process.

Best thing is the service!! Pam is the BEST!! Personable and knowledgeable about the product line. She deserves a big raise! My favorite products are the Minoxidil 2% and Daily Leave-In Foamer.

Pam, the customer service rep answered my call immediately and was very helpful in placing my order. Very friendly, courteous and helpful. Thank you Pam.

For my past two orders I have had to make adjustments. I needed to move delivery dates and make account updates. They were very friendly and accommodating.
Enjoyed the customer service experance.

Didn’t have to wait online for a long period of time to get to a Representative and my job was addressed and completed quickly and efficiently.

Always a flawless experience and been using then for years.