SharkNinja ES Reviews 

1,850
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

This is my third Ninja. I simply love the machine and all its features. The problem is that the motor in the base has failed, and I’m left with all the containers for blending, etc.

Rated 4 out of 5 stars

Easy to order product arrived on time and in good condition website description very good and able to read in other languages I am English but live in Spain so this was very important. Only had time t... See more

Rated 1 out of 5 stars

I didn’t recieve my product yet, but I put you one star only for choosing SEUR company for delivery which are the worst company, for a premium brand like ninja should work with dhl or ups, there’s al... See more

Company replied

Rated 5 out of 5 stars

I’ve only used this Ninja blender twice and I already know it has genuinely changed my daily routine for the better. I bought it mainly for protein shakes and iced coffee, and honestly I’m obsesse... See more


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4.0

Great

TrustScore 4 out of 5

2k reviews

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4.0

All reviews

(1,850)

394 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

This Android app is a buggy

This Android app is a buggy, feature-starved disgrace that embarrasses the SharkNinja brand. Basic functionality like cleaning order, vacuum-then-mop sequencing, and per-room suction settings are nowhere to be found, yet budget competitors nailed these years ago. Whoever is making decisions at HQ should be ashamed. Stop burning money on marketing and hire competent senior developers to fix this insult to every customer who paid premium price for your hardware.

12 March 2026
Unprompted review
SharkNinja ES logo

Reply from SharkNinja ES

Hello,

Thank you for taking the time to share your review.

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the Android app, and we understand how frustrating this must feel, especially when the features you’re looking for are important to how you use your device.
We’re continuously working to improve app stability and expand functionality, and feedback like yours helps us identify where updates are most urgently needed. We’d really appreciate the chance to look into the issues you’re experiencing in more detail.
If you’re willing, please contact our support team and share your device model and app version so we can assist you further.
https://support.sharkclean.es/hc/es/articles/4402817241234-Contacta-con-nosotros

Thank you again for bringing this to our attention.

Sincerely,
Shark Home ES

Rated 5 out of 5 stars

Ordering from the United States to be delivered in Spain

Daughter need a Shark for her trip to Spain because her American version doesn’t work in Europe. Called Shark advised them of the issue and they helped in using webpage to ordered it to be delivered to the address in Madrid. Quick service and fast delivery. Great customer service and product!

7 March 2026
Rated 1 out of 5 stars

still waiting for refund on undelivered…

still waiting for refund on undelivered item since december…

17 December 2025
SharkNinja ES logo

Reply from SharkNinja ES

Hola,

Gracias por tomarse el tiempo de compartir la evaluación.

Nos complace confirmar que su reembolso se procesó el 12/02/2026.
Si el pago se realizó originalmente con tarjeta de crédito, el reembolso tardará entre 5 y 7 días hábiles en aparecer en su cuenta.

Atentamente,
Ninja Kitchen ES

Rated 2 out of 5 stars

I still haven’t received my package (it…

I still haven’t received my package (it was supposed to be delivered on Friday. I stayed home all day, only to receive a delayed message around 7pm). I’ve just received another message this evening from SEUR saying it will be delayed but no more info…

28 January 2026
SharkNinja ES logo

Reply from SharkNinja ES

Hello,

Thank you for taking the time to share your review.

We've checked on your order and we're happy to confirm that it’s now ready to be picked up. 🎉
To provide you with the final details, please contact us using the following link:
https://support.sharkclean.es/hc/es/articles/4402817241234-Contacta-con-nosotros
We're here to help with anything you need!

Sincerely,
Shark Clean ES

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