Sharrocks Reviews 

3,753
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, welcoming, and professional during every single interaction, making people feel truly valued and well cared for. Consumers also highlight the efficient customer service, noting that advisers respond quickly and take the time to explain policy details thoroughly. People warmly appreciate the competitive pricing, noting that quotes are very reasonable and often better than expected compared to previous years. Many loyal clients mention staying with the business for many years because the team consistently finds the best alternatives without unexpected premium increases.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as consistently helpful, polite, and... See more

Service

Customers had positive experiences with service, highlighting the helpful and efficient support provided by... See more

Customer service

People report positive experiences with customer service, highlighting quick response times and helpful... See more

Price

Clients share positive opinions on price, consistently highlighting competitive quotes and reasonable... See more

Response time

Consumers find response time to be exceptionally positive, reporting that staff members are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to a lovely and kind lady called Sam who was more than happy to sort my issue out right away. She gave me peace of mind by telling me she would confirm all was well with my policy im a few... See more

Rated 5 out of 5 stars

We needed to renew the insurance on a house that we operate as an AirBnB. The price from our existing insurer seemed a little high, so we shopped around and identified Sharrocks as a possibility. Th... See more

Rated 5 out of 5 stars

Sharrocks have provided our business insurance since 1998 . They have always provided a bespoke service making sure they find the best and most suitable insurance . Before we renew our policies Sharro... See more

Rated 5 out of 5 stars

Sharrocks have been brilliant from the get go. First time sourcing insurance myself for goods with a number of specifics required. Sharrocks made the process simple and answered ALL the questions I... See more


Company details

  1. #29 of 176 best companies in Insurance broker
  2. #6 of 39 best companies in Business insurance company
  3. #2 of 19 best companies in Commercial Insurance Company
  4. #5 of 43 best companies in Home Insurance Agency
  5. #3 of 22 best companies in Landlord Insurance Company
  6. #2 of 14 best companies in Liability Insurance Company

Written by the company

Sharrocks aim to be your friendly experienced insurance adviser. The people you approach for reliable and trustworthy advice for any insurance query. Talk to us about your risk and we will understand and advise on the best possible solution. We recognise that one policy does not suit everyone and we offer tailored solutions so that you can be assured the right protection is in place should the worst occur. To us each client is different and needs a specific solution.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,753)

243 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful. I had a question regarding my insurance and it was answered quickly and efficiently.

13 March 2026
Rated 5 out of 5 stars

Quick, Efficient & East to deal with

Had some complex queries around the rental of three different properties that needed insuring as AirBnB to professional lets.

Sheena was quick to respond to emails and called me back straight away when asked. I did have some inital queries and she went away and spoke to the insurer to confirm the levle of cover and came back to me in minutes.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and the price was attractive.

We needed to renew the insurance on a house that we operate as an AirBnB. The price from our existing insurer seemed a little high, so we shopped around and identified Sharrocks as a possibility. They were able to provide us with a quote from a well respected company at about 75% of the renewal premium and the level of cover is, if anything, slightly better. They were responsive and helpful.

It is, of course, the case that the real critical factor is how they treat you when things go wrong, and we have not tested them in that respect.

12 March 2026
Rated 3 out of 5 stars

It was easy but the lady used a headset…

It was easy but the lady used a headset and it was very difficult to understand her and I could hear all the office background noise. Most off-putting. But the actual payment process was flawless

5 March 2026
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Reply from Sharrocks

Thanks for taking the time to provide this feedback. We really appreciate it. We are already exploring ways to improve this. Thanks again

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