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Shawbrook Reviews 20,628

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TrustScore 4.5 out of 5

4.6

Bank
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Review summary

Created with AI, based on recent reviews

Looking at 3,224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly website and app, finding them easy to navigate and use for managing accounts and opening new ones. Many appreciate the excellent customer service, highlighting helpful and responsive staff who provide clear communication and efficient solutions. People also commend the competitive interest rates and the overall straightforward and efficient service provided. However, some customers expressed dissatisfaction with the interest rates offered to existing loyal customers, noting they are often less favorable than those for new clients. A few also mentioned difficulties with changing linked accounts online and occasional issues with the transfer process, leading to frustration and delays. Some reviewers also found the customer service hours to be restrictive.

What people talk about most

User experience

Clients share positive opinions on user experience, consistently describing it as easy to deal with and... See more

Website

People report positive experiences with the website, frequently praising its ease of use and navigation. Many... See more

Service

Consumers generally express satisfaction with the service, highlighting prompt responses from staff, good... See more

Price

Reviewers mention positive feedback about price. Many customers are very happy with the competitive interest... See more

Customer service

Customers had positive experiences with customer service, often highlighting the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have a cash isa which is easy to manage online giving clear information about the amounts you can deposit and withdraw. Easy to telephone if you need to speak to staff.

Rated 5 out of 5 stars

Easy to deal with. Web site easy to navigate. Help desk always answers promptly on the odd occasion I've needed to use it.

Company details

  1. #18 of 48 best companies in Bank

About Shawbrook

Written by the company

Welcome to Shawbrook

The home of award-winning lending and savings products for established UK businesses, professional property investors, and individuals.

We deliver the premium experience, flexibility and certainty that our customers value.

✓ Trusted by over 560,000 customers

✓ Extensive product range

✓ Rated Excellent with over 10,000 reviews on Trustpilot

✓ FSCS protection across our savings range up to coverage limits

Award Winning

We are rated 'Excellent' by our customers and recognised by the experts across our range of award-winning products, including specialist finance for businesses, property developers, residential and commercial landlords and individuals.

As we're a UK bank, customers choosing our award-winning savings products are also protected through the Financial Services Compensation Scheme.

Contact info

Promotion box for Shawbrook

Join over 300,000 switched on savers

Discover a range of fixed and flexible accounts

4.6

Excellent

TrustScore 4.5 out of 5

21k reviews

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Rated 5 out of 5 stars

I was rescued by excellent customer service

I made a mistake and accidentally transferred my ISA to a non ISA product. By phoning customer service immediately, I was talked through how to reverse the mistake and invest in a new ISA without losing the tax free status of the funds I had accidentally withdrawn from the ISA.
It was very impressive and most satisfying as the mistake was all mine!! I was rescued.
Thank you

10 April 2026

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