I have a cash isa which is easy to manage online giving clear information about the amounts you can deposit and withdraw. Easy to telephone if you need to speak to staff.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been banking with Shawbrook for a few years now. They have very competitive interest rates and their website is very easy to navigate.
Always great service from Shawbrook Bank. I’ve been using Shawbrook for years- they are always helpful and attentive. Rates are not quite as competitive as they used to be but still good.
Always easy to navigate the site and choose the right financial package for me.
Company details
- #18 of 49 best companies in Bank
About Shawbrook
Written by the company
Welcome to Shawbrook
The home of award-winning lending and savings products for established UK businesses, professional property investors, and individuals.We deliver the premium experience, flexibility and certainty that our customers value.
✓ Trusted by over 560,000 customers ✓ Extensive product range ✓ Rated Excellent with over 10,000 reviews on Trustpilot ✓ FSCS protection across our savings range up to coverage limitsAward Winning
We are rated 'Excellent' by our customers and recognised by the experts across our range of award-winning products, including specialist finance for businesses, property developers, residential and commercial landlords and individuals.
As we're a UK bank, customers choosing our award-winning savings products are also protected through the Financial Services Compensation Scheme.
Contact info
Lutea House, CM13 3BE, Brentwood, Essex, United Kingdom
- www.shawbrook.co.uk
Join over 300,000 switched on savers
4.6
Excellent
20K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Web Page
The web page is very easy to use allowing you to deposit money easily.
8 April 2026
Simple to use and a fair interest rate
30 April 2026
Thumbs up for Shawbrook Bank.Fe
I have a cash isa which is easy to manage online giving clear information about the amounts you can deposit and withdraw. Easy to telephone if you need to speak to staff.
1 February 2026
Clear information and logical steps…
Clear information and logical steps clearly set out
28 April 2026
Best rates available at the time of…
Best rates available at the time of opening ISA. Opening the account online was easy and straightforward for me not being computer literate.
30 September 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It's not the most straightforward system
It's not the most straightforward system
The reply from shawbrook was to get in touch if I wanted help managing my money 🤷♀️
28 April 2026
Reply from Shawbrook
Thanks for leaving a review and we're sorry to hear this. If you'd like help managing your money, please call us on 0345 266 6611 (Monday to Friday 9am to 5pm, excluding bank holidays).
Website easy to use.
29 April 2026
Unable to submit maturity instruction…
Unable to submit maturity instruction on line. Phone call or message required
29 April 2026
Reply from Shawbrook
Hi Peter, sorry to hear this.
Please call us on 0345 266 6611 (Monday to Friday 9am to 5pm, excluding bank holidays) so we can assist you with this.
Fairly easy to follow my account on-line
21 February 2026
Very professional and quick to access…
Very professional and quick to access the account
29 April 2026
Good service but rates for the existing customers could be more competitive
I have been banking with Shawbrook for a couple of years now and never had any issues. The Fixed Term Bond accounts work well (both with the monthly and annual interest options) as well as the Easy Access accounts and the Easy Access Cash ISA. Withdrawn funds land in the nominated bank account on the next day so plan ahead if you need a quick access to your £s. The customer service is very helpful, over the phone as well as when sending a secure message.
Recently transferred an ISA account from Shawbrook to the other provider and the entire process went smooth. Shawbrook sent me a few updating messages and informed about each step of the transfer and the whole progress - which is good and gave additional peace of mind.
The only reason I can't give a 5 star review is that the interest rates offered on ISAs and Easy Access accounts for new customers are better than the ones offered to existing loyal customers. And the Cash ISA product which currently pays only 2.70% should be at least a flexible ISA. Thus I decided to partially move funds to the other providers otherwise would keep them here.
13 April 2026
Unprompted review
Reply from Shawbrook
Hi Jakub, thanks for leaving a positive review. We’ve passed your comments on to the team, as we’re always reviewing our savings range to make sure it remains competitive for all customers.
Always helpful
Always helpful, especially when I can't manage doing everything on the computer.
12 April 2026
Reply from Shawbrook
Hi Margaret, thanks for leaving a positive review and for saving with Shawbrook. We appreciate your feedback.
Smooth,efficient experience of opening…
Smooth,efficient experience of opening my new ISA with you.
27 April 2026
Message saying I've missed a payment - I HAVE NOT
Have been making on-time regular payments for 4.5 years for a loan and today I was messaged that I had missed a payment. I checked my bank - the payment has been taken. I called Shawbrook and was greeted with an automated message saying that they were aware of non-payment messages being sent when payment HAS been made and were investigating. Checked my Shawbrook account on line and there is a message saying I have missed a payment. I HAVE NOT MISSED ANY PAYMENTS. This review will go to one star if it impacts my credit score.
27 April 2026
Unprompted review
Reply from Shawbrook
Hello, we appreciate you taking the time to let us know about your experience. We’ve just sent you an email via Trustpilot asking for some more information. Please can you respond to this request so we can investigate this further and assist you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.