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Shawbrook Reviews 20,458

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TrustScore 4.5 out of 5

4.6

Bank
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Review summary

Created with AI, based on recent reviews

Considering 3,644 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of managing their accounts online, appreciating the clear information provided for deposits and withdrawals. Many find the website user-friendly and easy to navigate, making it simple to choose suitable financial products. The company is consistently praised for its competitive interest rates and excellent customer service, with many noting the helpfulness and attentiveness of the staff. However, some customers expressed dissatisfaction with certain aspects, such as interest rates for existing customers not being as competitive as those for new ones. A few also mentioned issues with the online login system being clunky or difficulties in changing linked accounts online. There were also occasional reports of problems with account access, fund transfers, and the limited operating hours of customer service.

What people talk about most

User experience

People report positive experiences with the user experience. Many customers find the website easy to... See more

Website

Consumers generally find the website to be user-friendly and efficient. Many reviewers praise its ease of... See more

Service

Customers generally report positive experiences with the service, highlighting efficient and speedy customer... See more

Price

Clients share positive opinions on price, frequently highlighting good and competitive interest rates for... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the efficiency, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have a cash isa which is easy to manage online giving clear information about the amounts you can deposit and withdraw. Easy to telephone if you need to speak to staff.

Rated 5 out of 5 stars

Been banking with Shawbrook for a few years now. They have very competitive interest rates and their website is very easy to navigate.

Rated 5 out of 5 stars

Always great service from Shawbrook Bank. I’ve been using Shawbrook for years- they are always helpful and attentive. Rates are not quite as competitive as they used to be but still good.

Company details

  1. #18 of 49 best companies in Bank

About Shawbrook

Written by the company

Welcome to Shawbrook

The home of award-winning lending and savings products for established UK businesses, professional property investors, and individuals.

We deliver the premium experience, flexibility and certainty that our customers value.

✓ Trusted by over 560,000 customers

✓ Extensive product range

✓ Rated Excellent with over 10,000 reviews on Trustpilot

✓ FSCS protection across our savings range up to coverage limits

Award Winning

We are rated 'Excellent' by our customers and recognised by the experts across our range of award-winning products, including specialist finance for businesses, property developers, residential and commercial landlords and individuals.

As we're a UK bank, customers choosing our award-winning savings products are also protected through the Financial Services Compensation Scheme.

Contact info

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Join over 300,000 switched on savers

Discover a range of fixed and flexible accounts

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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Rated 4 out of 5 stars

I've not had any issues

I've not had any issues

25 April 2026
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Reply from Shawbrook

Hi Jeffrey, thanks for leaving a positive review and for saving with Shawbrook. We appreciate your feedback.

Rated 5 out of 5 stars

Excellent Bank

Every request made is done quickly and efficiently. Having banked with Shawbrook
For a number of years I would have no hesitation in recommending them - first class service and great rates.

24 April 2026
Rated 5 out of 5 stars

Professionalare

Shorebrook are well organised and a professional set up. I’ve had no issues with my banking. I definitely can recommend them as I’ve been saving for some years with them

24 April 2026

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