I have a cash isa which is easy to manage online giving clear information about the amounts you can deposit and withdraw. Easy to telephone if you need to speak to staff.
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Review summary
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Been banking with Shawbrook for a few years now. They have very competitive interest rates and their website is very easy to navigate.
Always great service from Shawbrook Bank. I’ve been using Shawbrook for years- they are always helpful and attentive. Rates are not quite as competitive as they used to be but still good.
Always easy to navigate the site and choose the right financial package for me.
Company details
- #18 of 49 best companies in Bank
About Shawbrook
Written by the company
Welcome to Shawbrook
The home of award-winning lending and savings products for established UK businesses, professional property investors, and individuals.We deliver the premium experience, flexibility and certainty that our customers value.
✓ Trusted by over 560,000 customers ✓ Extensive product range ✓ Rated Excellent with over 10,000 reviews on Trustpilot ✓ FSCS protection across our savings range up to coverage limitsAward Winning
We are rated 'Excellent' by our customers and recognised by the experts across our range of award-winning products, including specialist finance for businesses, property developers, residential and commercial landlords and individuals.
As we're a UK bank, customers choosing our award-winning savings products are also protected through the Financial Services Compensation Scheme.
Contact info
Lutea House, CM13 3BE, Brentwood, Essex, United Kingdom
- www.shawbrook.co.uk
Join over 300,000 switched on savers
4.6
Excellent
20K reviews
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Easy to open & good rate
12 March 2026
It all works and easily.
15 April 2026
Always easy to access and give great…
Always easy to access and give great rates , thats why i keep coming back to Shawbrook as my first choice
4 April 2026
Staff very helpful and friendly
Staff very helpful and friendly. Excellent customer service.
Website very easy to use.
24 April 2026
Shawbrook is a good bank to deal with.
I've only ever used Shawbrook online and their website has been very easy to use and they have good range of accounts that suit my needs.
24 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good interest rates
Have been banking with Shawbrook for a number of years. I saved with them and have a cash Isa with them. They offer good interest rates and have a website that is easy to navigate. Money request are handled quickly and safely. I recommend Shawbrook for good value.
19 January 2026
Reply from Shawbrook
Hi Dawn, thanks for leaving a positive review and for recommending Shawbrook. We appreciate your feedback.
Very efficient easy to use.
15 April 2026
The change for the new 5 year was…
The change for the new 5 year was smooth with no problems
24 April 2026
Good service and a good interest rate.
2 April 2026
Not the best interest rate on the…
Not the best interest rate on the market but good customer service.
24 April 2026
Reply from Shawbrook
Hi Colin, thanks for leaving a positive review. We’ve passed your comments on to the team, as we’re always reviewing our savings range to make sure it remains competitive for all customers.
Terrible for Cash ISA transfers out
Shawbrook are fine when transferring in Cash Isas but transferring out from them is a nightmare.
I arranged a transfer to another provider over 3 weeks before the maturity and Shawbrook acknowledged this in an email saying the transfer would be put on hold until the maturity date.
I then received several emails and account notifications saying that they had not received my maturity instructions, and an email on the maturity date saying that, as they had not received instruction, they were moving funds to a 0.1% account.
They then repeatedly quote the 15 working day government guideline which is actually a maximum time based on the old paper based/postal transfer process and only involves 5 days for Shawbrook to transfer the money.
From the GOV.UK website:
Cash ISA transfers
Cash ISA to Cash ISA transfers must take place within 15 business days of the transfer instruction being received by the new ISA manager, unless the investor stipulates that the 15 days starts on a later date. The 15 days are broken down as:
1. The new ISA manager has 5 business days to forward the instruction to you.
2. You have 5 business days to send the funds and information to be provided to the new ISA manager.
3. The new ISA manager has 3 business days to apply the funds to the new ISA.
4. The other 2 days are to allow for time taken for first class post between you and the new manager.
23 April 2026
Unprompted review
Reply from Shawbrook
Hello, we appreciate you taking the time to let us know about your experience. We’ve just sent you an email via Trustpilot asking for some more information. Please can you respond to this request so we can investigate this further and assist you.
A ;person answered the phone
A ;person answered the phone! I was unable to get through to view my account. We tried a number of things when talking to the first person-then called back and got someone else . Both were helpful, but the second man had an out of field thought. The clock on my computer was 2 minutes out as the system had gone down at my end for 2 mins. !! All sorted. Brilliant service. Date below could be out by a few days.
9 April 2026
No fuss all well
23 April 2026
Easy to use online systems
Easy to use online systems, competitive interest rates and professional helpful staff
10 April 2026
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