ShedMaster UK Limited Reviews 75

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Chris and Caz Installed our shed today and did an excellent job. They were very friendly, professional and informative advising us on what flooring would be suitable. The shed was a very good price a... See more

Rated 5 out of 5 stars

Ordering process was easy. Delivery within 10 days. Erected a week later. Staff very friendly and helpful. We had an issue with door lock mechanism which was rectified within 48 hours. Very sa... See more

Rated 1 out of 5 stars

Ordered a Limited Edition Plastic Shed. Chris told me in 15 years he has never needed to bolt one down although instuctions tell you that you must do in case of high winds. They then started sending r... See more

Company replied

Rated 4 out of 5 stars

Used this company 11 months ago and we were very pleased first time. This time, a little less pleased as the fitters put two screws through the door to secure the bolt which leaves the screws protrudi... See more

Company details

  1. Garden building supplier

Written by the company

Founded in August 2012 Shed Master UK Limited and www.shed-master.co.uk is a family run business based in Greater Manchester. We have grown to be one of the major players in the garden building industry offering installations of sheds and garden solutions for major brands in the garden industry. Whether you are looking for a simple garden shed or a large garage, we can help you! We feature an extensive range of garden buildings and storage solutions on our website. We are open Monday to Friday 9 am-6 pm excluding public holidays. Our friendly and knowledgeable team are on hand to discuss all aspects of sheds and garden buildings. As a small family business, we pride ourselves on excellent customer service from the first contact through to the delivery and assembly of your garden shed. Shed Master is a primarily a specialist garden building installer, but it’s not just sheds that we sell. We’re able to offer you a great choice of garden buildings to suit almost any purpose. Whether you want some basic tool storage, somewhere to grow some plants or to sit and enjoy a warm summer day, we have something that will meet your needs. Call us to discuss your requirements or alternatively place an order on 0333 399313 or order online. We’ve come a long way and we are all incredibly proud of our installations and products that we feature.


Contact info

3.8

Great

TrustScore 4 out of 5

75 reviews

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Rated 5 out of 5 stars

Super impressed…

Super impressed with my new Lifetime 15x8 shed and the service received from Shed Master, thank you! The build quality of the shed is fantastic and being quite a large shed I opted for the installation service too. This for me was well worth the additional cost. It took two people less than three hours to build, but it was obvious that they knew what they were doing. I wouldn't hesitate to recommend Shed Master and Lifetime Sheds.

28 October 2023
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Reply from ShedMaster UK Limited

Louise many thanks for your review. We have forwarded your comments on to our Installation Team so they are aware of your positive feedback.

Rated 5 out of 5 stars

Delivery was fast

Delivery was fast, price was good.
Have not yet unpacked it but I'm sure it will be fine as I have had the same shed before.

28 October 2023
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Reply from ShedMaster UK Limited

Many thanks Scott on your review. It is nice to hear that your are happy with the delivery of you ABSCO Metal Shed. Please feel free to contact our Installation Manager on 07720 323744 should you wish to get a cash price on this installation of this shed and any further advice.

Rated 5 out of 5 stars

Great service excellent product…

Great service excellent product delighted with my shed it’s been a value for money item that’s top quality. I highly recommend this shed.

28 October 2023
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Reply from ShedMaster UK Limited

Many thanks for your kind comments on your Outsunny 9ft x 6ft Metal Garden Shed - Olive Green. Should you require any further assistance from us please let is know

Rated 5 out of 5 stars

Great communication

Great communication. Did what they said they would do and turned up when promised. Did a great job. Very pleased.

28 October 2023
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Reply from ShedMaster UK Limited

George it is great to hear that you pleased with your new shed and its installation. I have passed your comments on to our Installation Department and should you have any further queries on your Globel Metal Shed please let us know.

Rated 5 out of 5 stars

Fast delivery

28 October 2023
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Reply from ShedMaster UK Limited

Sheena we thank you for you positive review with us at SHEDMASTER. We do hope you like your Keter Storage Unit. Please feel free to contact us should you need any further assistance.

Rated 5 out of 5 stars

Great Service All Round

The shed was delivered really quickly and whilst the installation date was a while afterwards, Chris and his assistant assembled it in no time at all. To top it off, they took the packaging and other rubbish away with them. Will be looking to get another shed from these guys next year.

25 September 2023
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Reply from ShedMaster UK Limited

Many thanks Rob for your review we have passed your comments on to our Installation Team and to Chris the Installation Manager. We do hope you like your new Outsunny Metal Garden Shed.

Rated 1 out of 5 stars

The interaction of three company's that should be working together !!

For those considering a shed purchase from Yardmaster, via Gardening Site via Shed Master the shed erection company. Recommended by Garden site.GS
This was my experience. The shed was not delivered on time!! due to the shed being damage in transit, the second shed then arrived. I received compensation from GS. When my 10 ft x 8 ft metal shed did not arrive, I could see why when it did, 90 Kilos in two flimsy boxes. very cheep packaging. See comments via Trustpilot on Yardmaster!! interesting read.
My experience with regards to the building via Shed Master. Chris did text, and we arranged 1 pm on a Tuesday, 2 pm 3 pm 4 pm came and went, no texts no phone call no nothing. Rang GS and ask where were they. We will find out!!
At 4-30 pm Chris and another gentleman rocked up, they told GS very bad traffic, hence delay, told me held up of the previous 3 jobs. Chris told me on the phone it took just 2 hours to put up!! 😂 it says 8 hours in the manual, which was in with the rubbish cardboard packaging that they did not take away with them,So professional 👍!! yet another job for us to do. Getting dark now its 8-45 pm some 4 hours gone!! I ask, anything I should know about this shed!!
like the metal floor, that is not fixed down, NOTHING.
This evening I was to attend a birthday meal out, yes arrived much later. Chris's amnesia to communicate their late assemble, I would have said come back during working hours like 8-30 am to 5-50 pm I think that is reasonable. 4 jobs in a day is an over commitment!! They then went off to London for the night to work the next day, on another erection I believe.GS provided more Financial compensation, for this night work. and missed late evening birthday.They spent over 1 hour -30 minutes on the shed roof alone.I have CCTV on site. Not enough though it would seem!!

Now after the next heavy rain fall, I did check the shed roof for leaks, yes we have a leak, are we surprised, No, a rushed job.
I ask GS For more compensation to get a local professional company in to stop the leak. They agreed.
Shed now all OK. but not via Shed master.
Reliability in business gets you more business, taking the client for an idiot does not. I suggest if you use this shed building company. Make time lines of what is not acceptable. or they will rock up whenever it suits them!! Once the shed goes up, if metal Get your water hose out and simulate it raining with the hose on said roof. to prove that its patent and is leak proof. If not don't sign off their paper work from GS. say fix it please.now!!

I told GS between Yardmaster, and Shed master, this was their responsibility, to coordinate and communicate my order in a better way, or it will cost them business. and on my occasion quite a lot of money as well. For the inconvenience from both Yardmaster and Shed master. Sadly a disaster 😂
Its always difficult to support such action as above, but I got the impression from GS it was OK. just another day at the office of unprofessional behavior.
They are making GS look bad, but GS Don't appear to be that bothered. In these financial times they should be.

Be careful with your shed erection out there.😂 Choose carefully, or pay the price with inconvenience......and bad workmanship!!!!. .

29 August 2023
Unprompted review
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Reply from ShedMaster UK Limited

We are sorry to learn that you had an issue with your shed. As you didn't purchase your order from our website SHEDMASTER you will need to contact the company direct with whom you ordered your shed from in this case "Garden Site". "Garden Site" will happily assist with your concerns accordingly. As this was subcontracted out we are limited in what we can say as your order is with Garden Site and you are not a direct customer with us. However I can inform you that the Installation Team was delayed due to heavy traffic and this had a knock on effect for installs for the day. Rather than just not turn up or cancel, the installers attended your property at the earliest time that was possible.

We have not been received any communication direct to us that there was a problem with your install and if indeed there was an issue we would have happily attended the property at a later date to rectify it. We have installed thousands of YardMaster units over the years and when problems do happen which on a few occasions will happen we would always comeback to rectify the problem in agreement with the customer.

Regarding the disposable of boxes we didn't receive any confirmation to do so on your order and as you can imagine removal and disposable of boxes at a recycle centre would incur a charge. If this was something you anticipated we do apologise for. Many customers are happy for the carboard boxes to go in there own waste bins.

If you wish to discuss this further please feel free to email us on installs@shedmaster.co.uk or request to speak to our Installations Manager on the telephone advertised on our website.
He has been made aware of your concerns and would be happy to discuss your concerns with you accordingly.

Best Wishes


SHEDMASTER

UPDATE 30/10/2023

Eric we kindly ask you go to back to the company that you purchase your shed from. You purchased your shed with "Garden Site" and it is "Garden Site" that you need to speak to regarding your complaint. We are NOT Garden Site.

SHEDMASTER is NOT Garden Site. We cant assist or help with your complaint direct as you didn't purchase the unit from us. Garden Site can be contacted on customercare@gardensite.co.uk

Your contract is with them and unfortunately it is them you will need to speak too regarding your order.

As you paid "GARDENSITE" your order it is them who you need to speak too as you didnt place your order directly with us.

Rated 5 out of 5 stars

Great shed

Great shed, well designed. The hinged door, rather than sliders, is a definite plus. Also, the guys came and erected it in a verŷ short time, which saved me a lot of hassle.

29 July 2023
Rated 5 out of 5 stars

Excellent Service

We were kept updated on the status of our order and the shed was delivered in good time. The shed installation engineer was courteous and respectful of our property and had built the shed by mid afternoon

29 July 2023
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Reply from ShedMaster UK Limited

Many thanks for your order and we do hope you like your new OutSunny Shed. Your comments regarding the installation has been passed on to our Installation Manager accordingly.

Rated 5 out of 5 stars

Excellent customer service.

Chris was lovely, professional and very kind. He advised me on the best kind of shed for my circumstances and provided an excellent customer service. He was very patient with me, visited my home a few times and provided me with reassurance and confidence. Thank you.

29 July 2023
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Reply from ShedMaster UK Limited

Many thanks for the nice review. I have let Chris and the Team aware accordingly.

Rated 5 out of 5 stars

Short Notice Shed

I was having some building work done and needed some extra space to store possessions that would not fit in an existing old shed. Builder gave us a date to start within the next 2 weeks and so I needed a shed at short notice.

I contacted ShedMaster and was advised that they could supply and build a shed the following week - guaranteed. I bought the shed they had suggested and it arrived a couple of days later.

Their installer arrived a few days later and built it in a few hours.

Really good service and the shed is just what I was after ready for use before the builder started and I had to move all my stuff

29 July 2023
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Reply from ShedMaster UK Limited

Many thanks for your order. We are pleased that you are happy with your order and have informed our Installation Team accordingly.

Rated 5 out of 5 stars

Communication

Communication on delivery date & time down to the half hour was fantastic!
Shed is now erected & functioning well. My only concern is a gap at the bottom of the doors which unless I do something with will let in some beasties sheltering in the colder / wetter months to come.

27 July 2023
Rated 2 out of 5 stars

RUBISH total RUBISH if you buy one what…

RUBISH total RUBISH if you buy one what ever you do DONT FART INSIDE AS YOU WILL BLOW OFF THE ROOF and this was only a PUFF of wind do not know what will happen in very bad weather no Greenhouse i suppose
very bad to construct as well Donald Thynne 09/07/2023

8 July 2023
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Reply from ShedMaster UK Limited

Donald we are sorry hear that you are unhappy with your Outsunny 4'x6' Lean To Clear Polycarbonate Greenhouse - Silver without installation that you purchased 3 months ago. This is the first time we have heard about your concerns. If you email our Customer Support Team support@shedmaster.co.uk we can pass your comments over to our supplier OUTSUNNY accordingly.

Rated 5 out of 5 stars

Great service shed as described well…

Great service shed as described well installed quick build up ..no nonsense finished cleaned up after..well done

26 May 2023
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Reply from ShedMaster UK Limited

I have passed your comments on to our Installation Department accordingly and we are glad your happy with product and install.

Rated 5 out of 5 stars

Delivered on time

Delivered on time
Had some slight damage. Part replaced within a couple of days
Great customer care

26 May 2023
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Reply from ShedMaster UK Limited

Many thanks for your order. We are pleased that you are happy with your order and received your replacement parts.

Rated 5 out of 5 stars

Great service from shedmaster

Great service from shedmaster. Kept me updated with my order. Delivery was out of their hands but persuaded me to hang on. Glad i did. Thanks very much. Paul

25 May 2023
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Reply from ShedMaster UK Limited

Many thanks for your order. We are pleased that you are happy with your order.

Rated 5 out of 5 stars

Easy to order

Easy to order. They stayed in communication and offered to build it for us - guys arrived, shed went up and we are delighted!

24 April 2023
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Reply from ShedMaster UK Limited

Many thanks for your review. We have passed your comments on to our Installation Team accordingly.

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