Great product to choose from, delivery is only to be expected coming from abroad but the products always packaged perfectly . Had some excellent items quality is very good only returned a tiny few .... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Most of the clothing is good. Footwear is okay. You get what you pay for.
Lovely site to get small gadgets and things.
Great designs but quality and size are unsure
Company details
- #504 of 618 best companies in Clothing Shop
- #217 of 257 best companies in Ladies' clothes shop
Written by the company
Fashion for every girl! We bring you the latest trend items at amazing prices. SHEIN is an exciting online fast fashion retailer with 200+ new styles launched on a daily basis. SHEIN APP is ranked top 10 in retail apps, with 10 million registered users from over 200 countries.
Written by the company
- FASHION FOR EVERY GIRL!
- As an online fashion retailer, SHEIN website comes in 7 languages and available to anyone who has an internet service. SHEIN’s global design team and buying team are bringing over 200 styles to our customers on a daily basis at affordable prices.
FREE SHIPPING!
Free shipping on orders over £35
Contact info
Aldagte Tower, E1 8FA, London, United Kingdom
- shein.co.uk
3.8
Great
59K reviews
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May use AI-assist with repliesRead more
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Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
SHEIN
Will never buy again as long as you use…
Will never buy again as long as you use relay for delivery this is my second parcel I have not received now absolute joke!!!!!!
3 May 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Good service
13 November 2025
Poor Quality Inawly ladies tracksuit…
After buying several items on Shein and having positive experiences, I bought the Inawly heart print women's tracksuit recently and the quality is really poor, the material has 'bobbled' all over after one wash - I would not recommend!
17 April 2026
Unprompted review
Reply from SHEIN
Hello！
According to the information you provided, we noticed our team has sent a solution regarding your order. Please check your email for updates. If no email was received, it may have been filtered to the spam folder. We hope to hear from you. :)
Be careful of these lot they sent my…
Be careful of these lot they sent my order in 2 separate deliveries I received 1 item out of £122 worth of clothing and when I received parcel number 1 with 1 item in it I kept being prompted to mark it as delivered! So I did, and the second half of my parcel with the rest of my items in that were worth over £100 were lost and not received my end! So I put in for a refund and they’re now refusing to refund me as it’s marked as delivered! Due to them scamming me into marking parcel number 1 as delivered!! So iv now gone to my bank to claw it back! I have the whole conversation screen shotted of me telling them on the day that I hadn’t received the second parcel that was marked as delivered by the courier so you aren’t getting away with scamming me out of a refund! Don’t prompt your customers every 5 mins to mark their deliveries as received until both packages are delivered!! Or better yet send our delivery all in one package! You’re scamming your customers and it’s not on!!
21 April 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Terrible customer service
Shein delivered my parcel to the wrong house using relay. When contacting customer service they said it has been delivered and can’t help me ?!?! I have shopped with shein for years. I am cancelling all my future orders and will not be shopping with them again!!!
3 May 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
SHEIN
I am writing to share my recent…
I am writing to share my recent experience regarding a change in the return policy at Shein, as I want to make others aware of how it might affect their refunds.
I have previously been a frequent customer, often ordering multiple sizes to find the best fit. However, I have recently discovered that if you use a discount voucher at checkout and decide to return only a portion of your order, Shein now deducts the discounted amount from your refund. This means you do not receive a full refund for the individual items returned unless you return the entire order.
I contacted customer service to complain about this, but they informed me that they cannot return the full amount because a discount was applied. I found the interaction quite disappointing and felt the policy was handled in a way that was not customer-friendly.
Because of these changes to the terms and conditions, I have decided to stop shopping there and wanted to warn others to check the refund details carefully before placing an order.
2 May 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Very good prices,excellent service…
Very good prices,excellent service great customer service
21 October 2025
Good
Good can't remember what I bought any more. I fell this notification are like pear pressure.
26 November 2025
I ordered four bikinis in two sizes
I ordered four bikinis in two sizes, intending to keep the best fit. I only opened two of the items to check sizing and did not try any of them on. As neither size was suitable, I returned all four items in their original condition.
However, I was only refunded for one item. The reason given was that the others were missing hygiene tags, which I strongly dispute. The items were not worn or tried on, and I took care when repackaging them.
It feels like this policy is being used unfairly to avoid issuing a full refund. I would expect better transparency and fairness, especially when items have clearly not been used.
I would not feel confident ordering from this company again based on this experience.
2 May 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
I’m absolutely disgusted!!
I’m absolutely disgusted!!! I ordered birthday decorations for my husband’s birthday this meant to arrive few days before his birthday. His birthday is today sadly I didn’t get to surprise him because SHEIN use useless delivery company Evri that loses all my packages and have useless customer service! Thanks for ruining a birthday
28 April 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Money scape
Super scammy, the basket amount doubles when you get to checkout and coupons work with almost nothing apart from clothes
2 May 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Great prices
I’ve used SHEIN a few times now and I’ve always had a good experience with my products. I like the app it’s so easy to use and plenty of choice . Delivery is always great and returns are quick and easy to follow. I also like the option to pay with Klarna as I found it works great for me to spread the payments . The prices are very reasonable and good quality.
I’m quite happy to recommend SHEIN I found some nice holiday clothes at reasonable prices.
5 July 2025
Customer service is a joke they dont…
Customer service is a joke they dont listen or even read any messages.
They messed up on my order and not once even asked if there was a way to fix the problem.
Funny how they commented on review perhaps they could read messages this would not have happened. The fact that they have cheek to say that is just more annoying.
1 May 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
The products quality is not the same
The products quality is not the same , it’s more like Temu now sadly
10 November 2025
Reply from SHEIN
Hello！
According to the information you provided, we noticed our team has sent a solution regarding your order. Please check your email for updates. If no email was received, it may have been filtered to the spam folder. We hope to hear from you. :)
I have placed many orders and have been…
I have placed many orders and have been mostly satisfied not really had any issues until about 3 months ago when I tried to place an order which was declined and apparently my account has been frozen due to irregular activity,I have contacted shein on various occasions and just told that there is nothing they can do and can't even tell me what the issue is so I am closing my account as they do not seem interested in my custom
1 May 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Don’t buy from SHEIN.
Don’t buy from SHEIN.
Delivery came late and the quality of the t shirt I bought was atrocious and the design were transfers!THIS COMPANY ARE SCAMMERS
Your reply doesn’t warrant the time of day!I was lucky that I only spent around £10 but there must be customers who have spent a lot more and notice that they have been SCAMMED!
Keep your money!
1 May 2026
Unprompted review
Reply from SHEIN
Hello！
According to the information you provided, we noticed our team has sent a solution regarding your order. Please check your email for updates. If no email was received, it may have been filtered to the spam folder. We hope to hear from you. :)
Not worth it.
Cheap website - multiple adverts to deal with before reaching product. Massively over promoted one or two looks with limited sizes. Would rather spend more on quality than waste money on obviously cheap trash.
1 May 2026
Unprompted review
Reply from SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
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