Shelbourne Motors Reviews 

Gary was very helpful at nissan and explained everything about the car. So we came home with a beautiful red Nissan Juke.

I was buying a brand new car from Shelbourne Toyota in April and was trading in my current car as part of the exchange. They offered me £7,000 for my car.

We signed the paperwork, and they ordered the new car in May, with delivery expected in June. I was then contacted to sign the final paperwork for the new car.

The next day, the salesperson called and said they had overvalued my trade-in because he had mistakenly recorded the mileage as 12,000 instead of 120,000. Considering the car is 10 years old, it should have been obvious that 12,000 miles wasn't accurate.

I told him I wasn’t happy, as I believed that once something is signed, it's a binding agreement. I asked to be updated by Monday, as I had already arranged for my insurance to be transferred to the new car on the 24th of June. If I didn’t receive confirmation by the next day, my current car would no longer be insured, and fixing the situation could result in additional costs or complications.

He said he would speak to his manager and get back to me first thing Monday morning. However, the manager didn’t contact me until 4 PM Monday. They offered an extra £600 towards the trade-in, meaning I would now have to pay an additional £2,400 for the car.

The salesperson asked if there was any way we could resolve this. I said I would consider paying the extra amount if they included three years of servicing, alloy wheel protection, and minor damage protection. He said he’d call me back in 10 minutes, but after waiting 25 minutes, I went ahead and cancelled my insurance.

He eventually called back and said they would include the additional servicing and protections, but they would no longer offer the £600 discount — meaning I would have to cover the full £3,000 discrepancy between the original trade-in valuation and the revised figure.

I’m now unsure how long I’ll have to wait to get my £500 deposit refunded, and to make matters worse, they’ve suggested that I am the one in breach of contract. Unfortunately, this isn’t an isolated experience — the quality of service and professionalism from staff at Shelbourne has significantly declined, both in sales and service, based on my own recent experience and those of several friends.

They have an online booking system which I used to request a full (2nd year) service for my car. The quote was £299 which I was happy with. I'd given my reg number so they knew exactly the make and model of car they were servicing.

Three days before the car was due in I got a message from them asking me to "check in" online for the service which I did. The following day I got a phone call from them to confirm that I was happy with the price. I asked what it was and the guy told me £476. First I'd heard of it and a near 60% increase! I said I wasn't happy with that and asked to speak to the service manager, who wasn't in (it was a Saturday) so the agent agreed that he'd speak to him first thing on Monday and call me back (he didn't).

I arrived at the dealership and was asked to sign an order for £476. I explained that I'd been quoted £299 by their online booking system - the service adviser didn't believe it so I had to show him their own booking system (!) on my phone and email him a copy of the screen print. He went off, twice, to talk to the service manager and came back to tell me that they wouldn't budge on the £476 due to the work involved. I needed the service work done quickly as I'm selling the car so rather than simply driving home, which I was sorely tempted to do, I offered £400 which they eventually accepted.

The only reason I'm giving them two stars instead of one is that the work (although they forgot to do one item I'd requested) was done to a decent standard.

I won't be back as I simply can't trust them.

We recently purchased a car from Shelbourne Motors and had the pleasure of dealing with Stephen McMahon. Although Stephen is quite new to the company, he is already proving to be a fantastic asset. From start to finish, Stephen made the whole experience incredibly enjoyable. He was extremely friendly, patient, and took the time to answer all my questions without ever making me feel rushed or pressured. His customer service was outstanding, and he went above and beyond to ensure everything went smoothly. I would highly recommend Stephen to anyone looking to buy a car - you're in great hands!

Bought a 4 year old car from them. Within three months of buying it, I had left my car with them four times. After having a damaged used part fitted and since replaced (after a lot of persistent on my part), the issue is now "fixed". It's not 100% but I have waited almost another three weeks for a phone call from them at this stage and still havent heard from them, I've just given up, its not worth the stress anymore. The sales team were great but the aftersales service is absolutely awful. I will never buy another car from Shelbourne again.

Collected a Mazda 6 purchased by my sister for her son nearly 2 years ago, the car is now in the scrapyard!

CAR WAS A TOTAL LEMON, BASICALLY EVERYTHING BAR THE ENGINE HAD TO BE REPLACED!
EVENTUALLY THE ENGINE WENT AT 86000 MILES ON THE MOTORWAY WITH A 2 YEAR OLD IN THE BACK!
CAR OUT OF WARRANTY 2 MONTHS & THEY DIDNT WANT TO KNOW!!

CAR WAS NEVER FIXED WITH CONTINOUS LIMP MODE ISSUES & AFTER GETTING A PROPER MECHANIC TO CHECK IT THE ENGINE WAS FULLY CLOGGED UP, IT WAS NEVER SERVICED PROPERLY!!

AVOID & TAKE YOUR MONEY ELSEWHERE!!

I got Renault Kadjar, great car, all went smooth. Any concern I had, was solved as soon as possible. Thank you Kyle!

Car is 5 weeks old already back once, now more faults that have had to call constantly

Definitely won’t be returning after this sale.
Promised the stars and delivered nothing

Moe was very helpful and had all the helpful information i needed. He had a great personality and was very friendly.

Would we buy a vehicle from Shelbourne, NO never again!!!!

On behalf of myself and Paul I wish to sincerely THANK YOU Megan and your colleagues for the outstanding customer service, advice, knowledge, professionalism experience throughout the entire rental process with the mini van. We are truly appreciative and immensely grateful to you for providing a wonderful service which we completely and highly recommend. Sending our best wishes now and always.

Problem after problem with my vehicle, of which they seem very reluctant to fix.

Have requested a call back from the service manager now on 2 occasions, once after a courtesy call from someone at portadown depot, and another by email. Not had one call back.

There is currently 6 issues outstanding with my vehicle, some dating back over 12 months, and every time I ask about an update from service department, I'm told it's a live case with renault, or the wrong parts have arrived, that's right, someone ordered the same wrong part 3 times now!

1 of the issues is the alarm randomly activating through the night and at different times during the day, again, just a live case with renault, nothing we can do.

I genuinely think there waiting for the warranty to expire before actioning any work.

Every part of this review is fact and all communications have been done via email, to have a back up, and I'm sure after this review is left then I might just get the call back I've been waiting on.

3 weeks ago, I took the van in as I received it back with a terrible knocking noise after having a gearbox replacement, which was another disaster as they originally told me it was fixed by changing gearstick cables, and was exactly the same the moment i took it for a test drive. Was told I'll be contacted with a date in the next few days about getting the repair done, yep, you guessed it, 3 weeks and emails later, I'm still waiting.

Just bought a new Sportage with shelbourne dealt with David Dougherty, amazing service, he was really easy to deal with attentive and treated us brilliantly, always available to help with any enquiry and great sense of humor when we haggled, fair play well def be back when the time is right again, well done David

Avoid this company.
Purchased a new car and was sold a service plan which was to cover the car for 3 years. First service completed without any issues and the second service is where the issues have arisen. I relocated to England and at the time of purchase was told I could use any garage.
The car serviced intervals are set at 18,000 miles or year and this is from Dacia. So second year I was just over 30,000 miles but they refused to complete the service as I was "over the mileage set for the service agreement, which was 30,000 apparently"
I took the PCP out with the garage and the mileage limit was set by them at 12,000 per year, so how was I ever going to get 3 years servicing included if it was 10,000 miles a year....and why would I service it 8,000 miles before the manufacturer recommended intervals?!

I was mis sold this policy and the garage are refusing to do anything about it. I've since referred my claim to the Motor Trades Ombudsman who are now dealing with. A lot of hassle and faff, don't get any extras from this con merchant garage. They are deceitful and will lie to get the sale, once you're signed they aren't interested in aftercare!

****Update - Thanks for the reply Shelbourne Motors, but you still are ignoring and not referring to the fact you sold me a policy that I would never be able to avail, even if I was in my agreed 12,000 miles a year, the policy was not fit for purpose and why would I service the car at 10,000 miles when Dacia recommend 18,000. I look forward to hearing the response from the Ombudsman, maybe they will be able to do basic maths and realise 12,000 x 3 doesn't equal 30,000.

Bought a Nissan Juke. Highly recommend Shelbourne and David he went above and beyond to insure we were happy with the car. Which I am very happy. Couldn’t recommend enough .

We bought a used Kia EV recently from Shelbourne motors in Newry. David and Gary in sales were very pleasant, patient and informative. We felt unhurried and took some time to make a decision on the purchase of our first EV and recommend them to anyone seeking a new or quality used vehicle.

Brand new @renault_uk Master van purchased from @ShelbourneMotor June 2020 -I noticed a fault with the paintwork bubbling on bonnet before leaving the showroom
-July 2020 the bonnet was resprayed.
-multiple other areas effected -multiple complaints, no help
-offered £3100 towards a respray but they can't find anyone to do the work
-I was told to get my own quotations which are between £9-11k
-told I will have to pay the difference
-4 other guys I know who bought from the same dealer got resprays, yet I'm still trying to get this matter sorted September 2024.

Just bought a new car from the Newry branch and the customer service was excellent, David helped me choose the right car for me and I'm over the moon with my choice.

I just bought my fifth car from David Bridges, Newry branch. As on all previous occasions this was a very friendly, hassle free and simple transaction. I told David what I would like and he was only too willing to make it happen. Thanks also are due to Michael, Renault sales manager, who gave me a much better price for my trade in than any of the main Belfast garages. Thanks David, you're a credit to Shelbourne, and Wexford, of course.LOL. All the best, Victor.

Dealt with David. Really accommodating. Seamless door to door service. Great communication. Would definately recommend.