Quoted £10,398 repair bill for a car i bought last March, what a complete joke amd rip off , car faulted initially under warranty , replaced 4 injectors and now needs a new fuel system 150 miles outsi... See more
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See what reviewers are saying
I recently purchased a hybrid Nissan Juke from the Portadown branch and think I may have needed step by step instruction's as it took me a while to get used to it. Frank has been fantastic and... See more
Company replied
Just bought our first EV from Shelbourne motors Newry. Rory was very welcoming, knowledgeable and after test driving various models we decided on a Kia EV6. The whole process was smooth and has... See more
Company replied
Bought used Audi 4 last year from Auto select Newry. Problems with brakes in last few weeks. Contacted them regards the issue as I have 12 month warranty. Told them car was not drivable. Person I spok... See more
Company details
Information provided by various external sources
Award winning car dealers based in Portadown & Newry Co. Armagh NI specialising in New and Used Cars, Servicing, Parts, Accessories and Rental.
Contact info
334 Tandragee Road, BT32 3RB, Portadown, United Kingdom
- 02838396800
- info@shelbournemotors.com
- shelbournemotors.com
3.3
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional service
I recently purchased my beautiful Renault captur from shelborne motors and my experience was excellent. David (Bridges) was exceptional in helping me find the perfect car for my family's needs. I was kept up to date at every point and made to feel included in all aspects of my purchase from build to collection.
The staff at Shelborne motors are helpful, friendly and professional and made me feel incredibly welcome at all times.
My new car is fantastic I am so happy with it,it is just perfect for my family and David's help was key in finding our perfect fit.
Thank you Shelborne motors
7 July 2023
Unprompted review
Reply from Shelbourne Motors
Hi, thanks so much for the excellent 5 star review, we really appreciate you taking the time to provide us with feedback. We will be sure to pass your kind words to the team and hope to welcome you back again soon.
Overcharging for work that wasn’t…
Overcharging for work that wasn’t necessary for some months.
Quoting in red for items that weren’t needed ie falsely indicating that these works were urgent when they were not.
I had a mechanic look over the quotation who couldn’t believe how much they were overcharging me.
Invoice amended from over 1000 to 200. I will never have my car serviced at a Shelbourne motors again.
28 June 2023
Unprompted review
Lee Wortley was very helpful and I…
Lee Wortley was very helpful and I would recommend him to anyone buying a car!
15 May 2023
Unprompted review
Reply from Shelbourne Motors
Dear Algimantas
It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to Mark and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
Best Regards,
Customer Service Team
Shelbourne Motors.com
I have been with Sherbourne motors for…
I have been with Sherbourne motors for over 5 years now. My last car wasn't great but i guess it's not then fault but Dacia. BUT I wanted to change the car and Mark was such a nice guy. Helped me so quick. I would like to thank him.He is such a helpful guy and friendly too. Thank u Mark 😊 hope all goes well now 🙏🏻
11 May 2023
Unprompted review
Reply from Shelbourne Motors
Dear Lukrecia
It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to Mark and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Highly recommend working with Mark
Recently worked with Mark from the Portadown showroom to find a new car that suited my requirements. Mark was great from the beginning, working with not only myself but also my parents who were assisting me during this process. Mark had a wealth of knowledge, was easy to work with, extremely helpful when I had 101 questions and made sure to reach out multiple times during the process to ensure everything was in place and to my satisfaction. I would highly recommend working with Mark and appreciate the time and effort that he and the team at Shelbourne put in to ensure I was happy with my car and help in the transition to a fully electric car. Mark has been great to work with and has gone above and beyond to assist during this process. I look forward to working with Mark and Shelbourne in the future. Many Thanks!
31 March 2023
Unprompted review
Reply from Shelbourne Motors
Dear Becky
It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to Mark and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
Best Regards,
Customer Service Team
Shelbourne Motors.com
I recently purchased a 3 year old…
I recently purchased a 3 year old Toyota C-HR
After using the boot last weekend, I noticed a large tear in the rear seat fabric, along with a damaged parcel shelf.
Extremely disappointed with this company and I certainly will not be using them for any future purchases or maintenance
8 April 2023
Unprompted review
Reply from Shelbourne Motors
Hello, thank you for your feedback, all feedback is important to us. We have been looking into this along with the Sales Manager.
We have spoken to Gareth who you were dealing with & he has informed us that he has been in regular contact with you over the last week. We thoroughly check over all used cars on arrival and prior to delivery. We understand the team have been working to assist you in getting used to he car and some of the features. We'd love to invite you back again and allow us some more time to go over the features of the vehicle again. Please be assured if the quality of the vehicle was not up to standard we would be looking to make this right.
We look forward to hearing from you.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Great Service
Great customer service and staff in Newry, Always friendly.
Lovely new dealership and extremely welcoming a great change to the usual dealerships that i come across and the coffee is great too thanks again to each and every one of you, Ill be back again soon with friends and family.
24 March 2023
Unprompted review
Reply from Shelbourne Motors
Dear Carolyn
It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
Best Regards,
Customer Service Team
Shelbourne Motors.com
fantastic services and qyality of stock…
fantastic services and qyality of stock available over the moon with my new car 😁
4 January 2023
Unprompted review
Reply from Shelbourne Motors
Dear Barry
It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Sales nightmare with Shelbourne Motors
When you order a vehicle you would expect it to come the colour you ordered and if not you would expect the supplier to make it right. Not with Shelbourne Motors They didnt make any reasonable offer to make good. They simply wanted 8K more or tough, suck it up. Not a pleasant experience.
6 February 2023
Unprompted review
Reply from Shelbourne Motors
Dear Austin,
We have spoken to the relevant department management who will reach out to you today. We hope we can work with you to help reinstate your trust in us as your preferred retailer. Customer service is our top priority & we work hard to ensure all our customers are happy. We look forward to speaking to you later.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Ross was an amazing help when deciding…
Ross was an amazing help when deciding to change my vehicle. He was a wealth of knowledge & very courteous. After the purchase he doesn’t forget you either & checks that everything is up to standard on several occasions. Many thanks for such a seamless process & for the guidance & help provided to allow me to change my vehicle. I would highly recommend Shelbourne Motors to everyone
21 December 2022
Unprompted review
Reply from Shelbourne Motors
Hello Roberta, thank you very much for taking the time to leave us 5 star rating. We really appreciate your feedback and will be sure to pass this onto Ross. We look forward to seeing you again soon.
Una in service dept newry went out of…
Una in service dept newry went out of her way to help,an example to other franchise dealers of how it should be done ,very professional and knowledgeable ,an asset to any business
13 December 2022
Unprompted review
Reply from Shelbourne Motors
Dear John
It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
Best Regards,
Customer Service Team
Shelbourne Motors.com
I would highly recommend shelbourne motors
I would highly recommend shelbourne motors, extremely helpful at supporting me to get a commercial vehicle for the business. The service from start to handover was first class.
9 December 2022
Unprompted review
Reply from Shelbourne Motors
Dear Neil
It’s a pleasure to read such a fantastic review about our dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
Best Regards,
Customer Service Team
Shelbourne Motors.com
Wonderful Service from Mark
Myself and my Husband got a new car last week from Shelbourne Motors and we would like to commend Mark on his excellent service and say thank you for looking after us so well and making the process very simple
Elizabeth and Peter Burns
Banbridge
24 November 2022
Unprompted review
Reply from Shelbourne Motors
Dear Peter
It’s a pleasure to read such a fantastic review about our Renault dealership. We will make sure and pass this on to Mark & the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
Best Regards,
Customer Service Team
Shelbourne Motors.com
Dacia Sandero
Many thanks to Mark for his expertise and patience in guiding us through the purchase of our new DACIA Sandero. His knowledge and excellent customer care is an undoubted asset to Shelbourne Motors, Portadown.
24 November 2022
Unprompted review
Reply from Shelbourne Motors
Hello, thank you for the fantastic feedback. We will make sure and pass this on to Mark and the team. Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers.
Great service!
Great service! Many many thanks to Brendan for his patience, help and friendly atmosphere on the way to our dream car. We will recommend the Shelbourne Motors to everyone and we’ll definitely use the services in the future.
28 October 2022
Unprompted review
Reply from Shelbourne Motors
Dear Sebastian
It’s a pleasure to read such a fantastic review about our Kia dealership. We will make sure and pass this on to Brendan and the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Perfect service 100% customer service
Fantastic service Kyle sales person was great found me a lovely dacia logan and a good price the after sales team are brilliant couldn't do anymore to help fantastic service from start to finish I will be back when I need a new car
26 October 2022
Unprompted review
Reply from Shelbourne Motors
Dear Chris
It’s a pleasure to read such a fantastic review about our Dacia dealership. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Rented a van recently (10/10/20) from…
Rented a van recently (10/10/20) from Megan at Sherbourne Motors, Newry. 100% top class customer service and a pleasure to deal with. We had some hiccups at our end and Megan swiftly helped out making the whole experience easy and hassle free. Would recommend highly. Will definitely return.
10 October 2022
Unprompted review
Reply from Shelbourne Motors
Dear Robert
It’s a pleasure to read such a fantastic review about our Rental division. We will make sure and pass this on to Megan & the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
Best Regards,
Customer Service Team
Shelbourne Motors.com
BAD EXPERIENCE AND REGRETFUL DEALINGS WITH SHELBOURNE MOTORS BELFAST
I contacted Shelbourne motors to buy a car from London. a Mercedes C class. I was fraudulently sent an email with Registration number by email and a video that they covered up their trick and when the car arrived London I saw a different plate number. Also I was told the car has two keys only for the car to arrive with only one key. The contact person kept lying to me that the second key will be posted to me until he finally confessed they had just one key and sent me to Mercedes garage to get a second key and they refused to make payment for the second keys till date and now I am stuck with just one key without a spare key . Now it even gets worse, the car hs several problems on the joints. the joints are shaking and making noise and it will cost me a lot of money to get it fixed with new ones. also when the vehicle arrived the same day it failed MOT. I spent over £350 fixing the front right leg to pass MOT. documents and evidence are available. I have spent the past few months chasing them for my spare key and also to fix the noise in the car to no avail. I have being extremely depressed by their actions and the way I was completely misled into taking a faulty car by Shelboiurne motors because I was not in Belfast to carry out physical inspection of the car.
12 May 2022
Unprompted review
Reply from Shelbourne Motors
Dear Mr Garrick,
As a family business with almost 50 years’ experience in customer service we work extremely hard to exceed our customer expectations each time. We are sorry that you feel this hasn’t been reflected during the purchase of your car with us.
We have investigated your points internally and value the opportunity to offer a public response.
We strongly refute your claim that we fraudulently sent you a video or used any tricks. We can confirm the video tour of the vehicle is the vehicle that was delivered to you in April 2022. Any change of vehicle registration number would have been confirmed with you at time of sale.
With regards to your request for a spare key. This request was dealt with by the team and the spare key was paid for directly to your local Mercedes garage. We are aware that you have not yet been to the garage to have your key programmed so we recommend you do this at your earliest convenience.
All of our used vehicles are subject to rigorous inspection by our highly trained technicians. We have been able to show you the full report that clarifies the condition of the vehicle brake discs & pads before delivery.
We do however believe that on this occasion we provided you with all the information you needed in a timely manner.
Please don’t hesitate to get in touch with us should you require any further information.
Best regards,
Customer Service Team
Shelbourne Motors
Shelbourne delivers! Pre and post purchase.
Michelle was great and the management team sorted all requests promptly and without hesitation. Would definitely purchase from here again and their servicing team are very thorough....
24 January 2022
Unprompted review
Reply from Shelbourne Motors
Dear Barry
It’s a pleasure to read such a fantastic review about our Kia team. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
Great service ...collection in dublin…
Great service ...collection in dublin airport . Got shuttle bus to carpark next to m50 and everything was ready. Collected key and away we go . Returned car and got shuttle to airport great service
1 September 2022
Unprompted review
Reply from Shelbourne Motors
Dear Shane
It’s a pleasure to read such a fantastic review about our Rental service. We will make sure and pass this on to the team! Customer satisfaction is so important to us & we are always striving to go the extra mile for our customers
We hope you have many years happy driving in your new car!
Best Regards,
Customer Service Team
Shelbourne Motors.com
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