I would strongly not reccomend buying from Sheils Jewellers. I took my Seiko watch back to the Jewellers at Sheils for a Warranty repair because the watch stopped functioning. The watch was n... See more
Company replied
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See what reviewers are saying
Absolutely the best experience!! Ordered a Casio watch and it was posted and delivered within the week! Quality, and genuine! Sent my my item in a Shiels bag - which is fantastic if this is a gi... See more
Company replied
I got a $50 off voucher if I spent $150 emailed to me prior to my birthday which was nice. The jewellery I ordered was beautiful. Only disklike is that it took 8-9 days to package or prepare the order... See more
Company replied
I always buy my jewellery from shiels whether it’s online or in store for many years now. In store the staff are always helpful and friendly. Buying online the order always arrives earlier than expect... See more
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Company details
Written by the company
Founded in 1945, Shiels is an innovative Australian jeweller with stores in - SA, QLD, WA and NSW (don’t sweat, everyone else can still access our amazing range online). We offer unique pieces that are refined, easy-to-wear, and bring everyone the utmost satisfaction. Our prices are so competitive they enable us to maintain our reputation as the leading Australian owned jewellery and watch retailer and the perfect destination for any engagement ring. We are not known as the home of the 1-carat diamond for nothing!
Contact info
3.3
Average
954 reviews
Replied to 29% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was able to find the hoops earns I…
I was able to find the hoops earns I wanted to match my Christmas gift. I also was able to get it at an affordable discount price.
3 January 2024
Unprompted review
Reply from Shiels Jewellers
Hi Stephanie thanks for your review. We’re so happy that you love your new hoop earrings.
^Shiels Team
I first saw these bangles when I was…
I first saw these bangles when I was shopping at Mandurah Forum the week before Christmas. The lady who served me worked through her lunch break as they were so busy!! I wish I knew her name.
I loved the bangles so much, I ordered more on line. This was very easy to do and my goods were delivered very quickly!
Well done as usual Shiels xx
22 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Alison, thanks for your review. We're glad to hear that our team was able to provided great customer service. We look forward to seeing you in-store again soon.
^Shiels Team
Reply from Shiels Jewellers
Hi Kaila, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Beautiful earrings for my sisters 50th…
Beautiful earrings for my sisters 50th birthday. Fast postage too.
2 January 2024
Unprompted review
Reply from Shiels Jewellers
Hi Karen thanks for your review. We hope your sister loves those new earrings as much as you do!
^Shiels Team
Reply from Shiels Jewellers
Hi Kerry, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
A gorgeous bracelet packed beautifully…
A gorgeous bracelet packed beautifully and arrived just on time! You have just created a new customer in me 💓
Katie
2 January 2024
Unprompted review
Reply from Shiels Jewellers
Hi Katie thanks for your review. We’re so happy that you love your new bracelet.
^Shiels Team
DO NOT SHOP HERE.!
DO NOT SHOP HERE.!! Complete scam !! Tell me I have to pay $70 to have a piece of jewellery reshaped that I never took out of the box!! So what I got sold a damaged item that I now have to pay extra to fix what absolute jokes!!!!
28 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Mischa, we're sorry to hear that you had a bad experience. We strongly encourage you to email service@shiels.com.au so that we can investigate this further for you. ^Caelum, Shiels Team
Daughter loves her gift ❤️ 🎁
Shiels, swift delivery, plus quality gift yet again. Very happy daughter. 😊 ty
28 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
I put my order in just before Christmas…
I put my order in just before Christmas thinking it my be to late to get a present for my wife but you came through it arrived just in time we’ll done as they say happy Wife happy life. Thank you
22 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Greg, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels. Happy New Year!
^Shiels Team
Shiels Buyers Beware
The purchased ring was not as described. The online photographs were enhanced and deceptive. The quality was poor. First email requesting return an refund received irrelevant reply declining and not addressing the reason for the return. Follow up email to Shiels pointing out their failures under ACC regulations has not been replied to. I placed trust in an Australian buisness and they have failed leaving me $600 out of pocket for an inferior item. I do not recommend Shiels - buyer beware!
## A reply was sent to Shiels - they failed and a complaint is being made to ACCC
25 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Marie, we're sorry to hear that you had a bad experience. We strongly encourage you to email service@shiels.com.au so that we can investigate this further for you. ^Caelum, Shiels Team
I love the products and had a great…
I love the products and had a great price and was shipped very quickly
21 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Peta, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Easy shopping options and reasonably…
Easy shopping options and reasonably quick delivery 👍❤️
23 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi David, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Absolutely love love love my new silver…
Absolutely love love love my new silver bangle! My son got it for me for Christmas & I couldn’t be happier! Thank you Shiels!
23 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Berlinda thanks for your review. We’re so happy that you love your new silver bangle.
^Shiels Team
Got exactly what I ordered and shipping…
Got exactly what I ordered and shipping was fast
21 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Patrice, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Quality of jewellery I purchased was…
Quality of jewellery I purchased was sub par will not be purchasing online from Shiels again.
18 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi, we're sorry to hear that you feel this way. Please leave more details on your experience so we know how we can improve. ^Shiels Team
Great quality I'm very pleased with…
Great quality I'm very pleased with postage I enjoy my gift
22 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Jacinta, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Customer service and delivery
Evrything, the customer service and delivery was quick. 🥰Have been a customer for years too😉
8 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Grace, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Online purchase
Easy and quick online purchase process. Delivery was quick and I received my necklace in less than a week. I absolutely love my initial necklace.
16 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Emma, thanks for your review. We’re so happy that you love your new initial necklace.
^Shiels Team
VERY HAPPY 😀 with the price and the…
VERY HAPPY 😀 with the price and the service thanks heaps and merry Christmas 🎁🎄
22 December 2023
Unprompted review
VERY HAPPY 😀 with the price and the…
VERY HAPPY 😀 with the price and the service thanks heaps and merry Christmas 🎁🎄
22 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Paul, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels. Happy New Year!
^Shiels Team
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