Shift Reviews 

116
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently discuss the professional and empathetic staff who provide practical tips, valuable feedback, and personalized guidance for resume improvement. Many people truly appreciate the helpful coaching sessions that boost confidence, reduce anxiety, and offer clear strategies for their job search. However, some customers also noted unexpected charges and billing issues after signing up. Reviewers additionally expressed deep frustration regarding unresponsiveness from support teams, automated messaging, and difficulties obtaining refunds for basic services. A few people felt that the overall service offered little value relative to the money spent.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising coaches for providing helpful interview... See more

Service

Consumers find service to be ambiguous, with some reviewers praising the great attention to detail, helpful... See more

Customer service

People report ambiguous experiences with customer service, as many reviewers highlight fast responses,... See more

User experience

Reviewers mention ambiguous feedback about user experience, with some customers praising the helpful coaching... See more

Payment

Clients share negative opinions on payment, reporting widespread dissatisfaction with unexpected charges and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

After receiving this service, I canceled it the same day. It is more focused on helping you figure out which job you want, rather than getting you to that job. The "instructor" I was chatting with ne... See more

Company replied

Rated 3 out of 5 stars

I am increasing my rating as Shift responded to my review immediately and refunded the subscription amount. The customer service was impeccable. The adverts are misleading and suggest the app conta... See more

Company replied

Rated 4 out of 5 stars

Olivia was very helpful in our coaching sessions and gave helpful and useful feedback that helped me in my interview process. The suggestion she gave with my resume also helped me land move interview.... See more

Company replied

Rated 5 out of 5 stars

I was on the point of backing out, thinking Shift wouldn't help with entrepreneurial careers, but Ally changed my mind. She really listened to me, heard my hopes/plans/conflicts, and is helping me to... See more

Company replied


Company details

  1. Career guidance service
  2. also in
  3. Career Coach

Written by the company

Get professional support & land your dream job effortlessly with Shift! We’re here to make your job search journey easier and more effective. With our powerful tools and expert guidance, you'll stand out, land interviews, and reach the career you’ve always wanted.


Contact info

3.2

Average

TrustScore 3 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(116)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Insightful

Shift definitely gave me a new perspective on my career direction. Some of the recommendations felt a bit generic at first, but once I spent more time on the platform, the insights became more useful.

12 May 2025
Shift logo

Reply from Shift

We're really glad Shift gave you a fresh perspective on your career direction - that means a lot to us.
As per recommendations, thank you for sharing the honest feedback. If you're ever looking for a deeper, more tailored approach, you can always reach out to a career expert in the chat or even book a 1-on-1 coaching session.

Best regards,
The SHIFT team

Rated 5 out of 5 stars

Got interview invites

For the first time in forever, i have hope that i will get the job of my dreams.

16 April 2025
Shift logo

Reply from Shift

We're absolutely thrilled to hear that you're feeling hopeful and inspired with SHIFT. We are here to support you in your job search journey.

Best regards,
The SHIFT team

Rated 5 out of 5 stars

Shift honestly feels like a career…

Shift honestly feels like a career coach in my pocket. I’m not even someone who usually leaves reviews, but this actually helped me land a job interview in under two weeks!
What I love is that everything’s in one place - helpful templates, solid guides, even tests that made me rethink how I talk about myself professionally. It really takes the pressure off. Highly recommended!

6 May 2025
Shift logo

Reply from Shift

Thank you so much for sharing this! We’re thrilled to hear that Shift helped you land an interview so quickly - that’s exactly what we built it for.

Rated 5 out of 5 stars

Shift just makes it easy

I started using Shift after I graduated. The product is full of colorful, easy-to-understand content. I appreciated this approach of "making things easy for me". Customer support was very nice and cooperative. Generally in my opinion worth a buk. Give it a try!

2 May 2025
Shift logo

Reply from Shift

We believe career guidance shouldn’t feel overwhelming, so it’s awesome to hear the content felt clear and helpful. And we’ll be sure to pass your shoutout along to the support team.

Appreciate you giving Shift a try (and the “worth a buk” made our day 😊).

Rated 5 out of 5 stars

Good for job hunting

This tool is helpful when job hunting - it's effective, easy to use, and has an intuitive user experience. I only canceled since I found a job.

13 February 2025
Shift logo

Reply from Shift

Thank you so much for your kind feedback! We're glad to hear that SHIFT was helpful in your job search - congrats on landing the job!

We’re also excited to share that we’ll soon be adding career development advice to support your growth beyond the job search. Wishing you all the best in your new role - and we’d love to support you again in the future!

Best regards,
The SHIFT team

Rated 5 out of 5 stars

Liked it

I would recommend the platform for its ease in use. I found the much needed guidance that helped me land more interviews, and enjoy their career tests so much.

29 April 2025
Shift logo

Reply from Shift

Thank you for sharing your feedback. We root for your interview success!

Best regards,
The SHIFT team

Rated 1 out of 5 stars

only 1 star becsuse you can not give…

only 1 star becsuse you can not give none.
Don't waist yout money of your time.

9 March 2025
Unprompted review
Shift logo

Reply from Shift

Thank you for sharing your feedback. We're truly sorry to hear that your experience didn’t meet your expectations. While it's disappointing to receive a 1-star review, we genuinely appreciate your honesty - it helps us grow and improve.

We want you to know that we do listen closely to all user feedback. It's a key part of how we shape and improve our services. In fact, we've recently launched career coaching services to offer more personalized, hands-on support and better meet the needs of our audience.

We’d really appreciate the chance to learn more about what went wrong in your case. Please feel free to reach out to us at contact@shift.careers - we’re here to help and would love the opportunity to make things right.

Thanks again for helping us get better.

Best regards,
The SHIFT team

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