Jay B. Is the type of customer service that should be available all the time, not just to save face and not this AI crap that is depended on today. The experience I had as a first time server owner wa... See more
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Review summary
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Great support and communication from Tom! We had an issue where our Palworld server was unexpectedly lost, but Tom was very helpful, responsive, and managed to get everything restored for us. Un... See more
Company replied
After the initial wait, Tom Hancock was very helpful and quick to respond. No waiting around after the initial contact was made or needing to provide hard to get information. Handled my ticket great.
Company replied
Maddie is an extremely professional and educated member of the team. She reached out on her own accord and applied a discount for no reason other than the fact that she could. I have used the... See more
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Company details
Information provided by various external sources
The most powerful game server hosting, available globally. Supporting Minecraft server hosting & more.
Contact info
Australia
- support@shockbyte.com
- shockbyte.com
4.2
Great
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After having trouble setting up a…
After having trouble setting up a server I purchased the server management subscription, within hours Tom had the server running perfectly without any back and forth, would recommend their services!
22 October 2026
Unprompted review
Reply from Shockbyte
Thank you for the great review, and we’re delighted Tom had your server running perfectly within hours. It’s wonderful to know the setup is now sorted, and we’ll be sure to pass your feedback on to him. Thanks for choosing Shockbyte!
Jay was very nice and helpful today!
Jay was very nice and helpful today!
22 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about Jay and how helpful he was today. It’s lovely to hear he made your experience a pleasant one, and we’ll be sure to pass your thanks along to him. Thanks for choosing Shockbyte!
Fast, efficient, friendly and functional!
Fast, efficient, friendly and functional! Luke was kind and quick to help me get to the root of my issue. Answer was clear, steps were understandable, and he was quick to answer when I needed him to. Thank you, Luke!!!
21 October 2026
Unprompted review
Reply from Shockbyte
Thank you for the lovely words about Luke. We’re delighted he got to the root of your issue so quickly and explained the steps clearly, and we’ll be sure to pass your thanks along to him. Thanks for choosing Shockbyte!
I'm a Japanese user who relied on AI…
I'm a Japanese user who relied on AI translation to communicate, but Tom Hancock provided very prompt, polite, and thorough support. He answered all my questions clearly and was extremely helpful. I'm very satisfied with the experience. Thank you!
20 October 2026
Unprompted review
Reply from Shockbyte
Thank you for the kind words about Tom Hancock. It’s lovely to hear he made things clear for you, even through translation, and we’ll be sure to pass your appreciation along to him. Thanks for choosing Shockbyte!
Tom sorted my issue out righr away
22 October 2026
Unprompted review
Reply from Shockbyte
We truly appreciate you taking the time to leave your review! We're so glad to hear Tom was able to help you out so quickly. Please do not hesitate to reach back out if you require any further assistance. Thank you for choosing Shockbyte!
I had a great experience with the…
I had a great experience with the service, my friends and i beat RuneScape and are not continuing on with the game at the moment. If we play one of your games again i would gladly return. Thank you again
20 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about your experience with us, and congratulations on beating RuneScape with your friends. It’s wonderful to hear you’d happily come back if you pick up another game, and we’ll be sure to keep your feedback in mind. Thanks for choosing Shockbyte!
Ruben was quick to address the problem great support!…
Ruben was quick to address the problem and was very kind and efficient! I’m very happy with the customer service and quick process for getting tickets sorted.
21 October 2026
Unprompted review
Reply from Shockbyte
Thank you for the lovely words about Ruben. Getting your ticket sorted quickly and kindly is exactly what we aim for, so we’ll be sure he hears how much it meant to you. Thanks for choosing Shockbyte!
Tom Hancock fixed my issue in a flash
Tom Hancock fixed my issue in a flash! I am beyond relieved I didn't have to lose my dedicated server saves, and Tom even explained in detail how I was going wrong, and how he found the solution. Truely greatful for how effortless Tom has made this experience! Thanks Tom!
22 October 2026
Unprompted review
Reply from Shockbyte
Thank you kindly for taking the time to leave your review! We're thrilled to hear Tom was quick to fix the issues you had experienced and we'll be sure to pass on your kind words to him. Should you require any further assistance, please do not hesitate to reach out at any time. We hope you have a wonderful rest of your day!
Good solution
Service took a while, but to make up for it we were provided with complimentary servertime. Thanks Tomh!
21 October 2026
Unprompted review
Reply from Shockbyte
We’re really glad Tom H. put things right with the complimentary server time, even after the wait. Your thanks will reach him, and we appreciate you sticking with us. Thanks for being part of the Shockbyte community!
Thank you so much for your quick…
Thank you so much for your quick response and for resolving the issue so promptly. I really appreciate your kindness and assistance!
20 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words, and we’re glad we could sort your issue so promptly. Thanks for choosing Shockbyte!
Customer service was very good
Customer service was very good, only issue was wait time. Overall 4 stars Luke :)
19 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about our customer service, and we’re pleased it was good overall. We know the wait time was frustrating, and we’re working to shorten it. We’ll be sure to pass your feedback on to Luke. Thanks for choosing Shockbyte!
Support went the extra mile to save our world
I host a big modded Minecraft server (Prominence II: Hasturian Era) through Discord's Shockbyte hosting. We spent about 5 days pre-generating a large world for our players, and near the end I ran into the 100 GB storage limit.
I opened a ticket and the AI assistant replied instantly and escalated it to the technical team. The human reply took a bit longer because they were busy, and at first the advice was to trim the world to fit their Fair Use limit, which was fair. But after I explained our situation, the team increased the storage on my instance, so we didn't lose days of progress.
Luke from support was polite and patient the whole time. Big thanks to him and the technical team! The server panel is also easy to use and makes managing mods and settings simple.
19 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about Luke and the technical team. It’s wonderful to hear that we could increase your storage and protect five days of pre-generated progress for your players, and we’ll be sure to pass your feedback on to Luke. Thanks for choosing Shockbyte!
kind reponse
19 October 2026
Unprompted review
Reply from Shockbyte
Thank you for the kind words! We’re really glad to hear you’re happy with the service, and we appreciate you taking the time to share your feedback. Thanks for being part of the Shockbyte community!
Very quick response
My issue was resolved within 10 minutes by Tom Hancock, very helpful and thankful for his help!
19 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about Tom Hancock and how quickly he resolved your issue. It’s brilliant to hear you were back up and running within ten minutes, and we’ll be sure to pass your thanks along to him. Thanks for choosing Shockbyte!
Literally the best Ruben B
Literally the best Ruben B, doing something for me I didn’t even ask for but it honestly made my day!
16 October 2026
Unprompted review
Reply from Shockbyte
Thank you for the lovely words about Ruben B. and for the thoughtful extra he did for you. We’re chuffed that a small gesture brightened your day, and we’ll make sure he hears just how much it meant.
Clear easy to follow information
Clear easy to follow information, Quick response for the issue and fixed the issue, very happy with Tom Hancock's, work on this.
17 October 2026
Unprompted review
Reply from Shockbyte
Thank you for the glowing feedback! We’re pleased Tom gave you clear guidance and resolved your issue so promptly, and we’ll make sure your kind words reach him. Wishing you a great week ahead with your server!
Ruben B was a big help
Ruben B was a big help! Fixed my server within a day 🤩🤩 he knew exactly what to fix
14 October 2026
Unprompted review
Reply from Shockbyte
Your excitement made our day, thanks for the lovely review! We’re glad Ruben pinpointed the fix and had your server running again within a day, and we’ll be sure to share your praise with him. Have a wonderful rest of your day!
I do not recommend this server hosting site
Hosted server did not work as advertised, submitted support ticket and it took them 14 days to respond. They never fixed the issue. I do not recommend this server hosting site.
EDIT: They did not reach out to me, they gave a partial refund and closed out all access to the server. Go elsewhere for server hosting.
1 October 2026
Unprompted review
Reply from Shockbyte
We regret that your server fell short of what you expected and that you waited 14 days for a reply. We can see why a slow response and an unresolved issue would leave you disappointed. We’ve reached out via Trustpilot to request your details so our team can investigate and get this sorted for you.
It was timely and i got exactly what i…
It was timely and i got exactly what i wanted no extra hassle
17 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about how timely and straightforward your experience was. It’s wonderful to know you got exactly what you needed with no extra hassle, and we really appreciate you taking the time to share this. Thanks for choosing Shockbyte!
i had a problem with the billing and i…
i had a problem with the billing and i got help within minutes! very nice service.
Tom Hancock was a very great help!
16 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about Tom Hancock and how quickly he sorted your billing issue. It’s wonderful to hear you were back on track within minutes, and we’ll be sure to pass your appreciation along to him. Thanks for choosing Shockbyte!
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