Jay B. Is the type of customer service that should be available all the time, not just to save face and not this AI crap that is depended on today. The experience I had as a first time server owner wa... See more
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Review summary
Created with AI, based on recent reviews
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Great support and communication from Tom! We had an issue where our Palworld server was unexpectedly lost, but Tom was very helpful, responsive, and managed to get everything restored for us. Un... See more
Company replied
After the initial wait, Tom Hancock was very helpful and quick to respond. No waiting around after the initial contact was made or needing to provide hard to get information. Handled my ticket great.
Company replied
Maddie is an extremely professional and educated member of the team. She reached out on her own accord and applied a discount for no reason other than the fact that she could. I have used the... See more
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Company details
Information provided by various external sources
The most powerful game server hosting, available globally. Supporting Minecraft server hosting & more.
Contact info
Australia
- support@shockbyte.com
- shockbyte.com
4.2
Great
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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If you get stuck or need help they will help you out
Absolutely awesome he’s was really helpful and friendly and honestly,
it’s the best customer support i’ve had in a long time thank you Tom Hancock you are awesome
16 October 2026
Unprompted review
Reply from Shockbyte
Hi Brandon, thank you so much for taking the time to share your review! We're thrilled to hear about your great experience with Tom and we'll be sure to pass on your kind words to him. Feel free to reach back out should you require any further assistance. We hope you have a lovely rest of your day!
Tom H was excellent
Tom H was excellent! His expertise and thoroughness demonstrated clearly to me that I'm in good hands at Shockbyte! Great customer service.
15 October 2026
Unprompted review
Reply from Shockbyte
Thank you for your kind words about Tom H. and the expertise and thoroughness he showed you. It’s reassuring to hear you feel in good hands with us, and we’ll be sure to pass your praise along to him. Thanks for being part of the Shockbyte community!
Good service for hosting SCP:SL…
Good service for hosting SCP:SL servers, very reliable and cheap and easy to host plugins.. thank you to Luke W for the help
14 October 2026
Unprompted review
Reply from Shockbyte
Thank you for your kind words about Luke W. and the help he gave you with hosting your SCP:SL server. It’s great to hear the service has been reliable, affordable and easy to set up with plugins, and we’ll be sure to pass your feedback on to him. Thanks for choosing Shockbyte!
Luke W was very helpful in resolving my…
Luke W was very helpful in resolving my issue. I wish him and all of you a lovely day
Regards,
Nouf
15 October 2026
Unprompted review
Reply from Shockbyte
We greatly appreciate you taking the time to leave your review! We're so glad to hear you've had such a pleasant experience with Luke and we'll be sure to pass on your kind words to him. Please feel free to reach back out should you require any further assistance. We hope you have a lovely rest of your day too!
Outstanding Customer Service from Tom Hancock
I couldn't be happier with the support I received from Tom Hancock at Shockbyte!
I initially contacted Shockbyte to enquire about migrating my existing Satisfactory server over to Space Engineers 1. Although I was originally advised that this wasn't possible, Tom went above and beyond to help make it happen.
Throughout the process, Tom was incredibly helpful, professional and understanding. He successfully arranged the migration to a new Space Engineers server, upgraded my RAM allocation from 10 GB to 12 GB on the Architect plan, and even ensured my existing billing schedule remained unchanged.
What I particularly appreciated was how straightforward and hassle-free Tom made the entire experience. Rather than having to cancel my existing subscription and purchase a completely new service, everything was taken care of for me.
It's genuinely refreshing to receive this level of customer service, especially when someone takes the time to find a solution that works for the customer.
I'm extremely happy and grateful for the assistance Tom provided, and it's experiences like this that make me glad to continue hosting with Shockbyte.
A massive thank you to Tom Hancock for his outstanding support. An absolute credit to the Shockbyte team!
14 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about Tom Hancock and the lengths he went to in moving your server over to Space Engineers. It’s wonderful that he found a way to make the migration possible and kept your billing schedule intact, and we’ll be sure to pass along your appreciation to him. Thanks for continuing to host with us!
Ruben B did a wonderful job of…
Ruben B did a wonderful job of assisting server ownership transfer. All work was handled swiftly and with constant communication.
14 October 2026
Unprompted review
Reply from Shockbyte
We’re thrilled to hear Ruben B handled your ownership transfer so efficiently, with regular updates along the way. It’s wonderful that everything moved forward swiftly, and we’ll be sure to share your kind words with him. Thanks for choosing us!
Amazing support from Brittany
Brittany was a huge help and stuck with the call for two days, until it was resolved. Thank you very much Brittany!
14 October 2026
Unprompted review
Reply from Shockbyte
Thank you so much for taking the time to share your experience with us! We're so glad to hear Brittany stayed with you until your issue was resolved and we'll be sure to pass on your kind words to her. Don't hesitate to reach back out if you require any further assistance. We hope you have a wonderful rest of your day!
Ruben B was quick and resolved my name…
Ruben B was quick and resolved my name change issue with out any back and forth. awesome and quick service
14 October 2026
Unprompted review
Reply from Shockbyte
Hi Antonio, we truly appreciate you taking the time to leave us a review of your experience! We're thrilled to hear Ruben was able to get you sorted so efficiently. Please do not hesitate to reach back out if you require any further assistance. We hope you have a lovely rest of your day!
I made a couple mistakes with ordering…
I made a couple mistakes with ordering and support helped me with cancelling the wrong orders.
14 October 2026
Unprompted review
Reply from Shockbyte
We’re delighted to hear that our support team was able to help sort out your order cancellations so smoothly. It’s wonderful when these things can be resolved quickly, and we really appreciate your feedback. Thanks for choosing us!
Failed to login to the control panel
Failed to login to the control panel for a couple of weeks. Although it took a while to resolve the issue, Jay got back to me with a fix and extended my server rental for 3 weeks for no extra charge which I appreciate for the wait. All things considered great customer service!
14 September 2026
Unprompted review
Reply from Shockbyte
We’re grateful for your kind words about Jay and how he made things right after you’d experienced login issues for a couple of weeks. It’s wonderful that he provided both a fix and a complimentary extension to make up for the wait, and we’ll be sure to pass along your feedback to him. Thanks for your patience and for being part of our community!
Tom Hancock the best to ever do it…
Tom Hancock the best to ever do it helped me rlly fast to get my server running
13 October 2026
Unprompted review
Reply from Shockbyte
We’re thrilled that Tom Hancock got your server up and running so quickly for you. It’s wonderful to know he delivered such fast support, and we’ll be sure to pass along your feedback to him. Thanks for choosing us!
As a first time user and potential…
As a first time user and potential customer, I contacted Shockbyte with queries on game servers. Tom replied and answered most of my questions. He was very prompt and succinct and very helpful indeed. This reinforces the reputation this company has for excellent customer service.
13 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about Tom Hancock and how he helped you as a first-time enquirer. It’s wonderful that he was so prompt and clear in answering your questions, and we’re delighted we’ve reinforced your confidence in our customer service. We look forward to supporting you further. Thanks for choosing us!
Very helpful and understanding of the…
Very helpful and understanding of the situation
13 October 2026
Unprompted review
Reply from Shockbyte
We’re delighted to hear that our team was so helpful and understanding. Thanks for choosing us!
they helped me solve my issue thanks to…
they helped me solve my issue thanks to Mr.Tom Hancock
the Customer Support
13 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about Tom Hancock and how he helped you solve your issue. We’ll be sure to pass along your appreciation to him. Thanks for being part of our community!
10 Star Service
My customer support on this site was immediate and swift to respond with accuracy and expertise. Executed actions without delay. Tom Hancock was the Rep, and Shockbyte was the set, put summ respecc on his name.
8 October 2026
Unprompted review
Reply from Shockbyte
We’re thrilled to hear that Tom Hancock delivered such immediate and expert support with spot-on accuracy. It’s wonderful that he executed everything without delay, and we’ll be sure to pass along your feedback to him. Thanks for choosing us!
Amazing customer support and very use…
Amazing customer support and very use friendly. 100% recommend
13 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about our customer support and user-friendly service. Thanks for the recommendation, and we really appreciate being part of your experience!
Jay B
Jay B. Is the type of customer service that should be available all the time, not just to save face and not this AI crap that is depended on today. The experience I had as a first time server owner was very frustrating and deserved better attention. It had gone almost month before a response or resolution was put forth but was unfortunately to late. I had lost interest in playing the game and keeping the server. Jay was understanding and provided a refund which I do appreciate. Maybe when my group gets tired of the game we are playing currently, I will use this service in the future and hopefully by then the kinks will be ironed out.
12 October 2026
Unprompted review
Reply from Shockbyte
We’re genuinely sorry to hear that you had such a frustrating experience as a first-time server owner, and we deeply regret that it took nearly a month before you received proper attention and a resolution. We completely understand why that would have put you off, and we take full responsibility for falling short. We’re grateful that Jay B. was able to step in with understanding and provide you with a refund, and we’ll be sure to pass along your feedback to him. We hear your concerns about over-reliance on AI support, and we’re committed to improving our response times and human support availability going forward. We’d welcome the opportunity to do better for you if you decide to give us another chance in the future.
Tom Hancock was amazing and extremely…
Tom Hancock was amazing and extremely thorough with helping our issues for our servers. Absolutely 0 complaints and his responses were simple and effective.
12 October 2026
Unprompted review
Reply from Shockbyte
We’re so grateful for your kind words about Tom Hancock and how thoroughly he helped with your server issues. It’s wonderful that his responses were so clear and effective, and we’ll be sure to pass along your appreciation to him. Thanks for choosing us!
Over a week to reply is absolutely…
Over a week to reply is absolutely rediculous, furthermore no solution to my problem was offered, i have since cancelled my subscription and will be playing solo worlds for the time being until the game reaches a more stable online version and will be using a different server provider should i decide to create another dedicated server.
12 October 2026
Unprompted review
Reply from Shockbyte
We’re genuinely sorry to hear that your ticket took over a week to receive a response and that no solution was offered when we did reply. We completely understand your frustration, particularly when you were looking for timely support, and we regret that we fell so short of your expectations. We’ve reached out via Trustpilot to request your details so we can investigate what happened with your ticket and discuss how we could have handled things better for you.
Brittany was awesome
12 October 2026
Unprompted review
Reply from Shockbyte
We’re thrilled to hear that Brittany made such a positive impression on you. We’ll be sure to pass along your feedback to her. Thanks for being part of our community!
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