Shoe-Shop.com Reviews 369

Delivery was great, product was great, but I ordered in American sizes, and the shoes were labeled in European size and they were too big. If the shoe is made in European size, then it should have European sizes to select. Return was smooth and easy.

An excellent pair of "Margate" brogues from Jones the Bootmaker, made in their Indian factory. Great quality, with partial Blake stich (not at the heel) - well made.

Excellent customer services from JBM (as always!) when I enquired about them before purchasing. I bought them in the sale - what tremendous value!

I would just like to say how amazingly lovely and helpful all the staff are in the Pavers store within Dobbies Garden Centre near Huntingdon. They went over and above to help my disabled husband purchase shoes today, which isn’t easy as he is paralysed, in an electric chair, and it is difficult to manoeuvre his feet. The girls could not have been more helpful, specifically Julie who served us so beautifully. The staff were so great, I ended up buying two pairs of boots and a brolly, as well as my husbands fantastically fitted shoes. The staff in this store are an absolute credit to Pavers. You should be so proud of this team today. We won’t go anywhere else for shoes now. Well Done and a huge thank you ladies. You made a traumatic shopping experience an absolute pleasure.

Having heard about Pavers being a really good shoe shop I was delighted to find they had a store in Atlantic Village. I have very difficult feet (i.e. bunions, hammer toes etc) and had searched earnestly without success to find a shoe which would not only fit perfectly but would be comfortable. We visited Pavers in Bideford on Monday 9 October and I was absolutely delighted with the service. I am going on holiday and wanted some "dressy" shoes to go down to dinner. I found some lovely soft sandals which were perfect. The lady who served me went out of her way to try and find the sandals I had purchased in another colour. When there were none in stock she offered to order them for me - they arrived within a day of ordering - what a brilliant service and very quick delivery. I hope this complimentary review will encourage anyone who has not visited Pavers at Atlantic Village not to miss the opportunity to enjoy shopping for shoes in a lovely, happy atmosphere with superb, excellent products and friendly, helpful staff. Margaret Mogg, Kilkhampton

Great service from the young lady who served me in Brigg. She found extra information when I had specific queries about shoes and helped find the best way for me to get my shoes delivered, Thank you, Pavers

Excellent customer service received from Pavers in Gosport. The lady who served me was friendly, polite and efficient, and could not have been more helpful. So nice to receive such great service. Thank you!

Had an issue with a pair of sandals that had a fault. Phoned up customer services and initially spoke to a lady called Cathy, who very kindly sourced me a replacement pair. Gave me info on what to do next which I followed to the letter.
Then when had posted sandals back I spoke to Nadine who then completed details at their end.
Both ladies were polite, clear, consise, professional, knowledgeable and extremely helpful.
Really happy with the level of service I had and the efficiency of your lovely staff.
Excellent customer service.

Went to Pavers Ramsgate today and can't praise the service enough, Amanda who served me was amazing very helpful, I also witnessed the other staff with customers who appeared equally as good, they are all a credit to your company.

The communication I received from Pavers in relation to my order was excellent. The sandals are so comfortable, fit really well and look good. I will definitely order from Pavers again. Thank you.

I went into the Brighton Jones The Bootmaker store on the weekend and the gentleman who served me was fabulous. I’m recently disabled and struggling a bit and he showed nothing but empathy and kindness. Patient while showing me different shoes and even fitting them for me. Definitely going back. Thank you so much.

Very efficient delivery and lovely shoes !

Brought shoes back with sole defective but did not have receipt but shoes replaced straight away no fuss. Excellent customer service from Alison at Pavers.

Used the shop in pennels garden centre at lincoln. Lady called Marion was exceptional, she was so caring and condiderate , knowledgable . So nice to have someone who was so helpful. a credit to the company 😌

Wrong type of shoe sent as well as the wrong size. No response when contacted the help desk by email. Having explained it would cost me more to return the goods in postage than my refund would be. pointing out that this seems unfair practice as the wrong shoes and size sent was none of my doing. But all their company's fault. Feel I have been scammed.

All round good service.

Wonderful, helpful staff in Pavers West Bromwich.
Thank you Sharon and Lorraine for helping my elderly mother and myself with our purchases today.

Great shoe especially wide sizes, but it had a metallic shank inside shoe, goes off metal detector. Can't wear to work😥 didn't know it was made like that

I visited Pavers and was greeted by a very lovely lady called Debbie. She was so helpful and went out of her way to find me a pair of shoes.

Customer service was remarkable, the shoes were exchanged quickly with no problem and the two women who dealt with me were very helpful and knew exactly what they were doing. Thank you.

The product I wanted was out of stock in my size but the sales team had great product knowledge and offered me other options. I chose a very similar shoe to what I wanted and it was good quality and fit perfectly. The staff were friendly and seemed very happy in their jobs.

I know how hard it can be for staff retention if they are not happy and in my experience they are content with verbal feedback, it’s not just about Money! One to one’s with every employee is a great opportunity to get the Managers to learn how people behave and reward them with positivity.

Michelle stood out to me as she reminded me of my Mum with her sixties hair do! Very neat and elegant, a pleasure to have interacted with her. Great team overall, great prices and products.