I just received the most beautiful pair of Brown bow ankle strap sandals, they are stunning on, can't wait to wear them for a wedding this May. Delivery was quick, I will definitely be purchasing fro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great styles available with great sale offers and excellent customer service. I had placed an order with the incorrect size and when I called for help to change it, Chloe assured me that it would be... See more
Company replied
Having seen advert for this company on social media I decided to have look at their website. Easy to use, clearly priced, ordered 2 sale items, delivery was excellent as was the shoes I received. Will... See more
Company replied
Sneakers as shown on pictures, good sizes reasonably priced 3 pairs of shoes from shoelace boots & two pair sneakers fast delivery. Happy with purchase !
Company replied
Company details
Written by the company
Shoelace is a women’s footwear boutique operating both in a physical store in Athlone, Ireland and online at shoelace.ie. We specialise in fashionable women’s shoes and accessories selected to match current trends and everyday lifestyle needs. Our range is curated for women who want to look stylish while still valuing comfort and reasonable pricing. Our collection includes: heels and occasion shoes sandals and summer footwear sneakers and everyday shoes boots and seasonal footwear handbags and accessories We personally select our products — we are not a marketplace or dropshipping wholesaler. Each collection is chosen with attention to build quality, comfort and fit suitable for European sizing. Physical Store — Athlone Our Athlone boutique allows customers to try on styles, receive sizing assistance and get direct help from staff. Customers can see the materials, shape and fit before purchasing. Online Store — shoelace.ie Our online shop delivers across Ireland. We provide: fast dispatch from an Ireland-based stock straightforward returns and exchanges real product photography customer support for sizing and fit advice Our goal is to offer fashionable footwear at accessible prices while maintaining honest service and clear purchasing policies — both online and in-store.
Contact info
Unit 21, Athlone Town Centre, N37 CX60, Athlone, Ireland
- +353 90 647 0567
- office@shoelace.ie
- shoelace.ie
4.8
Excellent
264 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a pair of shoes .
Ordered a pair of shoes .. arrived within 48 hours ., they are exactly what I was looking for.. delighted with them and the service
22 April 2025
Unprompted review
Reply from Shoelace Athlone
Thank you for your 5-star review
Quick delivery
Quick delivery, great shoes. Not my first order, wont be my last. Its my go to site!!
23 April 2025
Unprompted review
Reply from Shoelace Athlone
Thank you for your review :)
Fantastic service
Fantastic service, order arrived the very next day. Would highly recommend.
18 April 2025
Unprompted review
Reply from Shoelace Athlone
Thank you for the 5 star review Patricia, we really appreciate it.
Fantastic service
Fantastic service, ordered and received the next day. Size was perfect for trainers and sandals. Would highly recommend.
16 April 2025
Unprompted review
Reply from Shoelace Athlone
Thank you
Very good
Ordered, arrived really quickly, very reasonably priced and came very well packaged. 5 stars. Will use again.
16 April 2025
Unprompted review
Reply from Shoelace Athlone
Thank you
Returned my order WQX9TRKACD on the 5th…
Returned my order WQX9TRKACD on the 5th of March 2025 and still have not received refund and no reply to my email. Terrible.
26 February 2025
Unprompted review
Reply from Shoelace Athlone
Dear Mairead,
I am writing in response to your recent 1-star review on Trustpilot regarding your order WQX9TRKACD. We appreciate you bringing this to our attention, as it allows us to address your concerns and improve our service.
We have thoroughly investigated the matter to understand what went wrong. Our records indicate that while we did receive your returned package, it unfortunately did not include a return form. This essential document is necessary for us to process refunds efficiently.
Furthermore, we discovered that the email you sent to us ended up in our spam folder. We have taken steps to prevent this from happening in the future and have provided you with a copy of the email as proof.
We are truly sorry for the inconvenience and frustration this situation has caused. We strive to provide excellent customer service, and it is disheartening to receive such negative feedback. We wish you had contacted us directly by phone so that we could have resolved this issue more quickly.
Nonetheless, now that everything has been clarified, I am happy to confirm that your refund has been processed. Please allow a few business days for the funds to appear in your account.
Thank you for your understanding.
Came a couple of days after ordering
Came a couple of days after ordering, runners were lovely and comfortable, would definitely recommend this company and will be buying from them again
12 April 2025
Unprompted review
Reply from Shoelace Athlone
Thank you :)
Excellent service
I ordered shoes from here , the delivery was very quick. I placed the order on a Wednesday and the item arrived on Friday.
Unfortunately I had to return as they were a little on the big side but the returns was so easy. Would definitely recommend.
21 March 2025
Unprompted review
Reply from Shoelace Athlone
Thank you
Great quality Great service excellent
Great quality Great service excellent
20 March 2025
Unprompted review
Reply from Shoelace Athlone
thank you for your review
Ordered online & it arrived 2 days…
Ordered online & it arrived 2 days later. Very happy with my shoes, so comfy and true to size, I was so impressed that I ordered more.
19 March 2025
Unprompted review
Reply from Shoelace Athlone
Thank you very much for your review :)
Great prices brilliant next day…
Great prices brilliant next day delivery i totally recommend 100% shoe lace Athlone never disappointed x
5 March 2025
Unprompted review
Reply from Shoelace Athlone
Thank you very much for your review :)
Great service ,ordered at lunch time…
Great service ,ordered at lunch time and delivered the next morning. Shoes were as described and excellent value. I wouldn't hesitate to buy from this store again.
27 February 2025
Unprompted review
Reply from Shoelace Athlone
Thank you :)
Fast and good quilty and not too…
Fast and good quilty and not too expensive
28 February 2025
Unprompted review
Reply from Shoelace Athlone
Thank you
Reply from Shoelace Athlone
Thank you
Fast delivery
Fast delivery. Shoes are of great quality. Good price also. Love them.
Thank you
5 February 2025
Unprompted review
Reply from Shoelace Athlone
Thank you
Inside screw
The boots are beautiful but they have an inside screw attached to the heels, it killed my foot.
Don't understand why that is there.
1 February 2025
Unprompted review
Reply from Shoelace Athlone
Hi Lizet.
We are sorry to hear that you experienced a problem with your boots. Although we check each pair of shoes before we send them out, unfortunately a defect like this one would be very hard detect on initial inspection, as it is a fault inside the shoe, that only comes to light when the shoe is worn.
Of course, if you contact us in regard's to this matter, we will always try to help, and get the problem rectified asap.
Hope this helps.
Excellent service
Excellent service, next day delivery, huge selection and they nearly always have size 3 which are impossible to find. Would highly recommend
30 January 2025
Unprompted review
Reply from Shoelace Athlone
Thank you
Bought a pair of boots and they are the…
Bought a pair of boots and they are the most comfortable pair of boots I have ever worn...delivery was quick and there were no problems would highly recommend
17 January 2025
Unprompted review
Reply from Shoelace Athlone
Thank you
Reply from Shoelace Athlone
Thank you :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.