Shoelace Athlone Reviews 

There was a fault with one of the shoes where a nail was sticking up in the heel and the sole was loose. After reaching out to them I was eventually asked to send pictures which I provided as well as a description but it wasn’t enough, they then asked me to send them back the shoes so they could ‘make a decision’ with no guarantee I wouldn't just receive the same pair back if they deemed this was not a fault.

I expressed that I was uncomfortable with this as they would have my money and the shoes back leaving me with nothing but an email to fall back on if anything went wrong / got lost in the post. I asked for an alternative solution to be offered. The response I received was in short ‘what solution do you expect from us?’ .

I understand them trying to protect themselves from fraud but making the customer feel as though they are a bad / inconsiderate person for not agreeing with their solution is bad customer service.

I’m going to take the shoes to a cobbler to be fixed as the company seem unlike to offer another solution if I was to email them back again as they were definitely a bit hostile in their last response.

Lovely shoes, but NEVER have all the sizes. Either really small or really large sizes. Don't see the point in that. Took an order before Christmas but cancelled two days later, because, well no size 6. Never seen to have this size.

Love my boots so comfortable and very vast delivery excellent service.

Bought as present for someone, quality was very good I was pleased

Wow, What a service, ordered and delivered in less than 24 hours, well done folks!

Fabulous sandals purchased in the sale.
Really great quality, exceptional promt delivery and service,

I will definitely purchase from this retailer again.
Thank you!

Girl in shop was excellent

Found shoelace online had a browse and bought a pair of mule shoes had them delivered in 3 days absolutely great service there based in athlone, Ireland I'm definitely buying off them again beautiful collection of shoes and affordable too

I have bought a few pairs of shoes on line in this local store and in person. It's so handy to order and collect. There website is easy to use and they have great quality footwear and handbags at afforable prices. There stock is vast with so much to chose from. Its an excellent store, lucky to have it in our locality.

Very fast delivery. Delighted with my shoes. Will be ordering more. Great selection of shoes.

Excellent service. Very fast shipping. Beautiful boots. Definitely shopping here again. Well worth a look at their page.

I have only recently came across your website and have done 3 orders. Fantastic service amazing quick delivery service and have had to to a refund which was so quick too. Will definitely be ordering more from you. Only thing I have to same if you would ever do half sizes would be great

Super speedy dispatch and delivery, and further Christmas shopping period too, very impressed! Love the boots too. Definitely recommend and would buy from there again.

This is the second time I have ordered from Shoelace.
I ordered on Monday and my shoes arrived on Wednesday. Excellent service and a good clear website.
Marise

Ordered my item on the 5th of dec nd i received it the following day.

Sizes seem to be bang on, pictures are accurate and really fast delivery.
Definitely recommend

This was my first purchase from shoelace .
It was exactly as advertised.
It arrived exactly when it was due.
The quality is excellent.
The website was easy to navigate.
I will definitely be purchasing from them again.

Fast delivery, excellent quality. Very happy customer

Ive ordered a few times now from shoelace and no issues. Love my new boots, v comfortable and sturdy

I have bought from Shoelace quite a few times and I've never been disappointed. Great bargains and fast delivery