ShoeMed Limited Reviews 

1,272
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 559 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, knowledgeable, and patient staff who provide excellent service and advice. The product quality is highly regarded, with many finding the shoes comfortable, supportive, and well-made for various foot needs. Reviewers frequently highlight the efficient service and prompt delivery, often noting items arrived quickly and in good condition. However, some customers also noted issues with sizing, finding shoes too large or not matching UK sizes. Additionally, a few people experienced delivery problems, such as parcels not arriving, being delivered to the wrong address, or delays.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the comfort, quality, and design of the... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their friendliness, helpfulness, and... See more

Quality

Customers consistently note positive experiences with quality, praising the footwear as well-designed,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the speedy and... See more

Service

Customers consistently report positive experiences with the service, highlighting the staff's friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your very friendly staff from the minute I walked into your shop & Amanda the lady I had an appointment with is a gem worth her weight in gold,such a pleasant helpful lady,nothing was too much trou... See more

Company replied

Rated 5 out of 5 stars

My wife lives with aftermath of a foot injury, and subsequently finds it difficult to find shoes that fit properly and remain comfortable for any length of time. The staff member was extremely underst... See more

Company replied

Rated 5 out of 5 stars

Visited the Stratford-upon-Avon store last week for a speculative browse. Tried on a few pairs of shoes in different sizes with different inserts. Probably in the shop for 30 mins or more. Received im... See more

Company replied

Rated 5 out of 5 stars

Amanda spent time to understand what the problems with my feet are and she suggested several types of shoe to alleviate the problems. Three pairs of shoe were sent to my hone to try. One was very succ... See more

Company replied


Company details

  1. #71 of 218 best companies in Shoe shop
  2. #4 of 7 best companies in Orthopaedic Shoe Shop

Written by the company

ShoeMed – Where Comfort Meets Style Founded in 2011, ShoeMed was created for people who experience foot problems and struggle to find suitable, stylish footwear. For over a decade, we’ve proudly served customers from our high street store in the heart of Stratford-upon-Avon and through our highly rated website. At ShoeMed, we’re confident that once you shop with us, you won’t need to go anywhere else for your footwear needs. We specialise in fitting even the most challenging feet. Our carefully curated selection of brands ensures we can meet a wide variety of needs—from the cushioned comfort of Joya Shoes, to the stable rocker soles of Finn Comfort, and our latest addition, Orthofeet, offering hands-free footwear and multiple width options. No matter the shape, size, or specific issues with your feet, our expert team is here to help you find the perfect fit—without compromising on style.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(1,272)

523 reviews in the last 12 months

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Rated 4 out of 5 stars

Great shoes

Great shoes. However it would have been helpful to have a contact no. instead of liaising by email.

13 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much for your feedback.

We are just a small independent shop which fortunately is very busy. We love to speak to our customers from far and wide, sometimes it is not possible when we are serving in the shop, with emails, we can get to these during the quieter times.

Our contact number is on our website should you need this in the future.

Best wishes and many thanks for shopping with us. ShoeMed :)

Rated 4 out of 5 stars

Very fast delivery

Very fast delivery. Shoes looked really well made and good quality. Unfortunately I have had to return as they are just a little too narrow for me .

11 April 2026
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Reply from ShoeMed Limited

Thank you for posting a review.

We are sorry to here your Joya Veloce trainers weren't quite right for you.

Please do contact our in store fitting team for any shoe fitting advice.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

My new shoes are amazing

My new shoes are amazing, very good when you are on your feet for a long time , highly recommend, I will suggest that you stick to your original size as I went up half size which ended up slightly bigger, still very good , thank you next time I order the correct size

6 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much :)

your feedback regarding the Joya Senso Ace ESD Clog is very much appreciated.

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

Shopping excellent s

Staff very helpful and friendly and excellent service

11 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much!

We hope you are enjoying your Waldlaufer shoes

Best wishes ShoeMed :)

Rated 3 out of 5 stars

The products are overpriced

The products are overpriced. Similar insoles by reputable companies are a fraction of the price

11 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for your feedback.

Wishing you all the best ShoeMed.

Rated 5 out of 5 stars

Assistant very helpful and shoes very comfortable

Assistant very helpful and patient and shoes are comfortable. Also the person I spoke to on the telephone was very helpful about keeping a pair of boots which I have ordered till I am next in Stratford.
I hope they will fit as well as the shoes!

26 March 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for posting a review, we look forward to seeing you in store soon.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Good quality shoes

Good quality shoes, quick delivery, website easy to use.
Very comfortable sandals found, love them

9 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you! We hope you love your Finn Comfort sandals :)

Rated 5 out of 5 stars

Ordering is simple,get your order in a…

Ordering is simple,get your order in a few days and the product is of high quality and so comfortable got my eye on other styles from joya range!!!

10 April 2026
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Reply from ShoeMed Limited

Brilliant thank you. We look forward to seeing your future Joya purchases come through!

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Good service

Good service, speedy delivery. The sandals are fab and as described. Thank you

9 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Great, pleased we were able to get your Birkenstocks to you quickly!

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Excellent service

Excellent service. The shoes are so good and staff incredibly helpful. I will buy all of my shoes here!

9 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you :)

We look forward to seeing you again.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Great instore help prior to my online…

Great instore help prior to my online purchase once stock came in. Lovely staff. Highly recommend their shoes as brilliant for my mobility problems. Please get a bigger range of metallic/colourful styles.

9 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much, our shoe fitters are always happy to help whether for an online purchase or an in store one!

We always love to see people in our store :)

Rated 5 out of 5 stars

Quality footware

Prompt delivery & great website

7 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much for taking the time to post a review.

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

Very helpful and patient Assistant

Bought two good quality sandals.
Very helpful, patient & professional Assistant - nothing was too much trouble
Given a lot of time in which to decide

8 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you!

We hope you are enjoying your XSensible sandals and they are giving you the support and comfort you are looking for.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

All round excellent service

We arrived very early for our appointment but were still seen straight away. Lizzie started the appointment by introducing herself, measured my mother’s feet with care, and was very kind and patient while we decided what to buy. It is reassuring that a shop like this exists as my mother has not been able to find shoes that fit her properly anywhere else.

7 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much for taking the time to post such a lovely review.

We are so happy to have been able to help you Mum find not one, but two pairs of suitable shoes.

We hope to see you back in store again.

Wishing you all the best ShoeMed :)

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