ShoeMed Limited Reviews 

1,272
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 559 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, knowledgeable, and patient staff who provide excellent service and advice. The product quality is highly regarded, with many finding the shoes comfortable, supportive, and well-made for various foot needs. Reviewers frequently highlight the efficient service and prompt delivery, often noting items arrived quickly and in good condition. However, some customers also noted issues with sizing, finding shoes too large or not matching UK sizes. Additionally, a few people experienced delivery problems, such as parcels not arriving, being delivered to the wrong address, or delays.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the comfort, quality, and design of the... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their friendliness, helpfulness, and... See more

Quality

Customers consistently note positive experiences with quality, praising the footwear as well-designed,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the speedy and... See more

Service

Customers consistently report positive experiences with the service, highlighting the staff's friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your very friendly staff from the minute I walked into your shop & Amanda the lady I had an appointment with is a gem worth her weight in gold,such a pleasant helpful lady,nothing was too much trou... See more

Company replied

Rated 5 out of 5 stars

My wife lives with aftermath of a foot injury, and subsequently finds it difficult to find shoes that fit properly and remain comfortable for any length of time. The staff member was extremely underst... See more

Company replied

Rated 5 out of 5 stars

Visited the Stratford-upon-Avon store last week for a speculative browse. Tried on a few pairs of shoes in different sizes with different inserts. Probably in the shop for 30 mins or more. Received im... See more

Company replied

Rated 5 out of 5 stars

Amanda spent time to understand what the problems with my feet are and she suggested several types of shoe to alleviate the problems. Three pairs of shoe were sent to my hone to try. One was very succ... See more

Company replied


Company details

  1. #71 of 218 best companies in Shoe shop
  2. #4 of 7 best companies in Orthopaedic Shoe Shop

Written by the company

ShoeMed – Where Comfort Meets Style Founded in 2011, ShoeMed was created for people who experience foot problems and struggle to find suitable, stylish footwear. For over a decade, we’ve proudly served customers from our high street store in the heart of Stratford-upon-Avon and through our highly rated website. At ShoeMed, we’re confident that once you shop with us, you won’t need to go anywhere else for your footwear needs. We specialise in fitting even the most challenging feet. Our carefully curated selection of brands ensures we can meet a wide variety of needs—from the cushioned comfort of Joya Shoes, to the stable rocker soles of Finn Comfort, and our latest addition, Orthofeet, offering hands-free footwear and multiple width options. No matter the shape, size, or specific issues with your feet, our expert team is here to help you find the perfect fit—without compromising on style.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,272)

523 reviews in the last 12 months

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Rated 2 out of 5 stars

Disappointed

This was sold as new. Their T&C make clear that if they were returned NOT in the same box, a refund would not be issued.

Yet this company sold me 'new' boots that were clearly not new and sold in a box that had previously been used for a very different model of shoe. They had even taped over the original label

As for the boots. They were sold as size 10. I take a size 10 but they were too smal for me. But they seemed good quality and just what I wanted.

7 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for taking the time to post a review.

Unfortunately boxes do get damaged in transit, I'm sure you have witnessed couriers mishandling parcels, throwing them into vans etc.

We do as much as possible try to keep the original boxes, however if the box has been damaged by our warehouse team or couriers, we do on occasion re-box the items to protect them.

Goods can be returned in the packaging they were sent out in, we note which items have been re-boxed.

Regarding the sizing, waterproof shoes/boots generally, not always come up a little smaller as the waterproof lining is inside the shoes/boots.

Thank you once again for your feedback. Best wishes ShoeMed

Rated 5 out of 5 stars

Excellent help and assistance in…

Excellent help and assistance in choosing good fit shoes.

7 April 2026
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Reply from ShoeMed Limited

Thank you so much for visiting us in our Stratford Upon Avon store, we are delighted to have been able to help you.

Wishing you and your new shoes and sandals all the very best. ShoeMed :)

Rated 5 out of 5 stars

The answer to my footwear prayers…..

Not local to me but the journey was well worth it. Amanda was absolutely brilliant, going to great lengths to make sure that shoes were comfortable and suitable for my needs. Yes, I spent a lot of money but I now have 5 pairs of decent, comfortable, supportive shoes for all different occasions. My posture and balance are both improved with the proper shoes on my feet. Thank you Shoemed, you are awesome.

11 March 2026
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Reply from ShoeMed Limited

This is so lovely to read, thank you for taking the time to post a review.

We hope that when you are next visiting Stratford Upon Avon you will pop in in your shoes and say hello!

Wishing you all the best ShoeMed :)

Rated 4 out of 5 stars

Worn them one day and my knees feel…

Worn them one day and my knees feel better already x

7 April 2026
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Reply from ShoeMed Limited

This is great to read, thank you so much for posting a review.

We hope your Joya trainers continue to help with your knee pain.

Kind regards ShoeMed :)

Rated 5 out of 5 stars

Staff are really helpful and time is…

Staff are really helpful and time is taken to make sure that what you buy is right for you.

6 April 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you!

We are glad to have been able to help you get the right fit!

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

Comfortable

Fast, honest service. I have spent a fortune looking for shoes that were comfortable.,wide enough and looked fashionable!

3 April 2026
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Reply from ShoeMed Limited

Thank you so much!

Rated 5 out of 5 stars

Excellent service

Excellent service, easy to navigate and order.
Shoes very comfortable, lovely design and colour.

2 April 2026
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Reply from ShoeMed Limited

Thank you! We hope you enjoy your Joya sandals.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Very comfortable

The young assistants was very patient and understanding, my new shoes are fab

1 April 2026
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Reply from ShoeMed Limited

Thank you so much! We are delighted you are as pleased with your XSensible trainers.

Rated 5 out of 5 stars

Someone to talk to

Personal service

31 March 2026
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Reply from ShoeMed Limited

Thank you, it is important to us that although you are shopping with us via our online shop, you still have access to a shoe fitter for any help and advice.

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

True Med, first class service

I would use Shoe Med again and also recommend the company to anyone as the shoes arrived on time and the tracking was seem less.

30 March 2026
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Reply from ShoeMed Limited

Brilliant, that is great to hear.

Thank you!

Rated 4 out of 5 stars

Thought this was coming by Royal Mail…

Thought this was coming by Royal Mail where I could collect from their main sorting office

I had to pay DPD £9.99 for my 'free postage' in order to prevent it going to a random neighbour

It is not made clear that the delivery service is a private courier company and NOT Royal Mail

Otherwise, the service and the shoes were fine, arrived when DPD said they would and in pristine condition

Edited to add DPD were going to deliver for free, but the issue was I was going to be out

To ensure a specific time slot, I 'VIP'd my DPD Delivery experience' to 'buy' a time slot when I was in

Otherwise, they would deliver to a whichever neighbour would open their door and leave me knocking round the neighbourhood for my parcel

4 April 2026
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Reply from ShoeMed Limited

Thank you for posting a review.

Your order was dispatched from our warehouse which uses DPD, this is being rectified and will be Royal Mail from June of this year.

You should not have had to pay DPD any money for delivery. Please send invoice/receipt to info@shoemed.co.uk and we will take this up with DPD.

Kind regards ShoeMed

Rated 2 out of 5 stars

Inside out side shoe

My order was processed quickly. The shoe arrived in a timely fashion. The shoe looks good and is well made. I can't comment about the comfort of the shoe as I never took it out of the box. Unfortunately, I ordered a shoe which was far too large for me. I will be returning the product but I will reorder as and when my refund is made.

30 March 2026
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Reply from ShoeMed Limited

Thank you for taking the time to post a review.

We look forward to hearing how you get on with a smaller size.

All the best ShoeMed

Rated 5 out of 5 stars

Staff were fantastic and very…

Staff were fantastic and very informative. The style I wanted wasn't available in my size but I was measured and item was sent to my address and arrived a couple of days later.

30 March 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you so much!

We are pleased to have been able to help you.

Best wishes ShoeMed :)

Rated 5 out of 5 stars

Excellent service

Staff were very friendly, helpful & knowledgeable. I was not rushed & nothing was too much trouble.

30 March 2026
ShoeMed Limited logo

Reply from ShoeMed Limited

Thank you for taking the time to post a review we are happy to have been able to help you when you visited our Stratford Upon Avon store.

Wishing you all the best ShoeMed :)

Rated 5 out of 5 stars

Pleased with my purchase from ShoeMed

Pleased with my purchase from ShoeMed. Would highly recommend this supplier. Prompt Service. Also a hand written thank you from them which is a lovely touch and appreciated..

28 March 2026
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Reply from ShoeMed Limited

Thank you for posting review.

We hope you are enjoying your Joya trainers.

Best wishes ShoeMed :)

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