Replacement Parts Shop - Anglian Home Improvements Reviews 

1,488
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 221 reviews, reviewers had a great experience with this company. Customers find the online store very simple to navigate when searching for specific replacement parts that fit their windows and doors perfectly. Many people appreciate the reliable product quality and mention that items arrive in good condition and ready to install without hassle. Purchasers frequently praise the smooth ordering process and quick support when updating old home fixtures. Some reviewers were not happy with receiving incorrect items, wrong color choices, or experiencing frustratingly slow delivery times. Consumers also noted difficulties when trying to get customer service issues resolved or dealing with complicated return processes.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a split opinion on quality and correctness.... See more

Order

Users describe ambiguous interactions with order, highlighting a stark contrast between a smooth website... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers report fast shipping... See more

Quality

Reviewers highlight positive aspects of quality, noting that the replacement parts and window handles are... See more

Service

Reviewers mention positive feedback about service, highlighting efficient experiences from ordering to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I needed to replace 2 window handles for my 1980's Anglian bay window. The web site is useful in locating the type of replacement handles I needed/wanted.Spoke to customer service team because was uns... See more

Rated 4 out of 5 stars

Hi, The on line order was straight forward but delivery was via second class post and took well over a week to be delivered. Strongly suggest first class post at these prices for 5 star customer sati... See more

Rated 4 out of 5 stars

The order was supplied soon after being placed. The part supplied was well packaged and in very good condition. Its fitting was straightforward and gave a great finish.

Rated 4 out of 5 stars

Obtained the replacement window locks I wanted, which I was able to install fine. Only slightly disappointing thing was the lack of any bulk discount or consideration of a slight unit price reduction... See more



Company details

  1. #53 of 57 best companies in Door shop
  2. #230 of 246 best companies in Home improvement shop

About Replacement Parts Shop - Anglian Home Improvements

Written by the company

Online Shop for Anglian Replacement Window and Door Parts

The Anglian Online Shop is a place to purchase replacement window and door parts. This includes window and door handles, sash window furniture, locking mechanisms and keys from the comfort of your home. You can also purchase door accessories, including cat flaps, letterboxes, house numbers, door knockers and security chains.

Anglian are a national company but with a strong local presence across the UK. For over 55 years, we have been helping Britain's homeowners transform their homes. We take standards and approvals very seriously and manufacture all our products to the relevant British Standards and seek approvals from rigorous third-party bodies to ensure we meet the highest of industry standards.

Please note that this is the Trustpilot page to review products bought from the Anglian Shop only.


Contact info

3.9

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(1,488)

223 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I had to do 2 orders

I had to do 2 orders. I beeded a sash window and a fanlight. Thst was 1st order. When it arrived the sash window didnt fit. I then ordered another 1 which did fit

4 June 2026
Rated 4 out of 5 stars

The new handle is fine

The new handle is fine, stronger than the one it replaced which has a flimsy plastic lock/ unlock mechanism. Would expect it to arrive in less than 2 weeks considering it only travelled 25 miles. Expecting to order more as we have another 14 waiting to fail

2 June 2026
Rated 5 out of 5 stars

I requested a replacement key paid and…

I requested a replacement key paid and recieved it no problem at all you managed to sort out which key I needed and I was impressed on the speed of your service I would have no problem recommending you to anyone I reieved the same service when I had the window fitted definately 5 star service

2 June 2026
Rated 2 out of 5 stars

Having ordered new replacement handles…

Having ordered new replacement handles for my windows I was very disappointed when my package came to find nothing in it...empty . I got in touch with anglian to tell them about it, the lady was very apologetic and sorted this by sending out two more handles .

7 May 2026
Rated 2 out of 5 stars

Poor delivery service

Even though you say it can take up to 14 days to deliver it amazes me you need all that time to send a door handle. I suspect you don’t, it is just poor customer service.

7 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look