I needed to replace 2 window handles for my 1980's Anglian bay window. The web site is useful in locating the type of replacement handles I needed/wanted.Spoke to customer service team because was uns... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #53 of 57 best companies in Door shop
- #230 of 246 best companies in Home improvement shop
About Replacement Parts Shop - Anglian Home Improvements
Written by the company
Online Shop for Anglian Replacement Window and Door Parts
The Anglian Online Shop is a place to purchase replacement window and door parts. This includes window and door handles, sash window furniture, locking mechanisms and keys from the comfort of your home. You can also purchase door accessories, including cat flaps, letterboxes, house numbers, door knockers and security chains.
Anglian are a national company but with a strong local presence across the UK. For over 55 years, we have been helping Britain's homeowners transform their homes. We take standards and approvals very seriously and manufacture all our products to the relevant British Standards and seek approvals from rigorous third-party bodies to ensure we meet the highest of industry standards.
Please note that this is the Trustpilot page to review products bought from the Anglian Shop only.
Contact info
Customer Services, Liberator Road, NR6 6EU, Norwich, United Kingdom
- 0800 988 9398
- customer.services@angliangroup.com
- shop.anglianhome.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was easy to use your site to order…
It was easy to use your site to order the spare parts I needed. Pricing was competitive and simple, so I was glad I found your site
Good quality replacement window…
Good quality replacement window handles, and at a good price.
Easy to select the correct replacement…
Easy to select the correct replacement handles using the dimensions given. Parts arrived quickly by post. The locks on the window handles are metal and stronger than the plastic fittings within the old handles, which keep failing.
Wrong keys
Wrong keys, I took the advice of your customer care line, when call for the guarantees, they assured me only one key, the keys, I ordered 4 keys. None, fit the windows, I gave all the information, and guarantee card. So excited when finally, keys arrived in the post, but they did not fit.
Online shop easy to navigate
Online shop easy to navigate. Disappointed the length of time it took to arrive
The window handle didn't match the gold…
The window handle didn't match the gold colour of our existing window handles
Partial delivery with item nearly took…
Partial delivery with item nearly took 2 weeks. Still waiting the remaining items!!
Good overall but fitting instructions…
Good overall but fitting instructions could be better as no mention of how to get the universal handle to turn left or right.
First class handles and delivered quick…
First class handles and delivered quick smart whar's not to like?
Found what I'd been looking for without…
Found what I'd been looking for without much searching which was great. Easy to order and arrived quickly.
You had what I required and delivered…
You had what I required and delivered promptly.
Parts fitted with no problems
Parts missing from replacement
Replacement door handles arrived but did not include the two seals that are needed to be fitted between the handles and the front door itself.
The seals are a shaped rubber or similar material with appropriate holes cut for the spindle and locking mechanism.
This is an essential part of replacement door handles. I don't know if I can order them separately.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.















