Lina Stores - Online Shop Reviews 

1,145
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of delicious and high-quality Italian products, often highlighting fresh ingredients and superb prepared meals. People found the ordering process easy and efficient, appreciating the excellent service and proactive communication. Packaging is frequently described as beautiful, secure, and well-presented, ensuring items arrive in perfect condition. However, some customers also noted inconsistencies with delivery services. A few experienced significant delays, with orders arriving late for special occasions or not delivered as scheduled. There were also instances where parcels were left in insecure locations or did not arrive, causing inconvenience and disappointment.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the delicious food, excellent... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising the efficiency, timely arrival,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the delicious food, wine, and dry... See more

Order

Customers generally report positive experiences with the ordering process, finding it easy and... See more

Service

Users describe positive interactions with service, often highlighting exceptional experiences where staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience shopping online with Linastores. There is a huge range of Italian produce, a mixture of Lina Stores own & branded Italian companies. The site is easy to navigate and each product has... See more

Rated 5 out of 5 stars

Excellent service. Choice of delivery day was SO helpful and goods arrived on time. Well packaged and of course beautifully presented. All items purchased as gifts so unable to comment further but... See more

Rated 5 out of 5 stars

Ordered some delicious goodies online / for delivery (having previously visited the shop in person, many many times…) Ordering was quick & easy and the beautifully packed items arrived v soon after p... See more

Rated 5 out of 5 stars

We had the vegetarian Valentines meal. The food was lovely and fresh- the to ato sauce smelled divine as we opened the pack! The portions were generous; a huge jar of olives and plenty of cheese! T... See more


Company details

  1. #16 of 39 best companies in Grocery delivery service
  2. #25 of 46 best companies in Catering food and drink supplier
  3. #45 of 71 best companies in Corporate gift supplier
  4. #236 of 372 best companies in Gift shop

Written by the company

Founded in 1944 Lina Stores is one of the UK's oldest Italian delicatessens. It still operates from the same location in Soho, and has recently birthed multiple Italian restaurants in London. Homemade pasta, sauces, meats, cheeses, antipasti and more are now available for delivery nationwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(1,145)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Very Impressed!

I was very satisfied with the easy shopping experience on the Lina website. I was even more satisfied with the customer service I received when they could not fulfil all of my order. They were polite, offered a substitution in a timely manner, ensuring my order still arrived on time. They also added a free focaccia to apologise for the inconvenience of having to substitute an item. Very impressed!

23 March 2026
Rated 4 out of 5 stars

Gift for a friend

Ordered a delivery as a gift for a friend! They loved it and it all arrived safe and well. As ever, the Lina Stores produce was great.

14 March 2026
Rated 5 out of 5 stars

Such an easy process from…

Such an easy process from order-delivery-to cooking!
Loved not having to think about anything on Mothers Day and having a delicious dinner delivered to my door!

12 March 2026
Rated 5 out of 5 stars

Beautiful service!

I was kept up to date regularly by the delivery company and when the goods arrived, they were in a very clean box with lovely clean straw packing material. The goods were kept cool by the ice packs and so well presented, We even got a lovely focaccia as a gift from Lina Stores!

16 March 2026
Rated 5 out of 5 stars

It was a gift hamper

It was a gift hamper for a relative who absolutely loved it, mentioned the packaging was extra good - something he would never even look at - many thanks will use again

4 March 2026
Rated 5 out of 5 stars

Vegetarian Valentines meal

We had the vegetarian Valentines meal. The food was lovely and fresh- the to ato sauce smelled divine as we opened the pack! The portions were generous; a huge jar of olives and plenty of cheese!
The instructions for cooking/ serving were clear and simple.

Overall a lovely experience.

14 February 2026
Rated 5 out of 5 stars

100% Appreciated.

Been a customer of Lina's in Soho for years. Glad it's possible to have an order delivered.
Was a present for my brother in Kent.
100% appreciated.

20 January 2026
Rated 5 out of 5 stars

Having frequently visited the store in…

Having frequently visited the store in the past, I decided to purchase a selection of delightful treats online this time. The ordering process was straightforward and efficient, and the beautifully packaged items arrived promptly. I'm confident that the recipients of these gifts will be absolutely delighted.

10 January 2026
Unprompted review

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