LIND Reviews 1,387

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, extensive knowledge, and professional demeanor, making interactions pleasant and informative. The service provided is consistently described as brilliant and excellent, with many appreciating the efficiency and ease of their overall experience, often noting quick responses and smooth processes. Reviewers are also very satisfied with the products, highlighting their quality and the competitive pricing, which often includes good discounts. Additionally, the delivery service is frequently commended for being fast, prompt, and well-packaged, ensuring items arrive in perfect condition. However, some people were dissatisfied with aspects of the service, specifically mentioning issues with delivery partners like DPD Local and collection points, which caused inconvenience. A few other people also felt that certain staff members lacked knowledge or were rude, leading to negative experiences and a perception of poor customer engagement. There were also instances where customers reported being overcharged for services or having issues with incorrect items being sent, though these were often resolved.

What people talk about most

Product

Users describe positive interactions with product, often highlighting items as described and of good quality,... See more

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, communication,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Delivery service

People report positive experiences with delivery service, consistently praising the promptness and speed of... See more

Price

Customers had positive experiences with price, consistently finding products at fair and reasonable costs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hands down one of the best motorcycle dealership experiences I’ve ever had. From the moment I called and walked into the showroom, I was greeted with genuine enthusiasm and professionalism. Scott... See more

Rated 5 out of 5 stars

My wife purchased a bike from Lind - Yamaha Newmarket, where Pierre provided excellent service. I felt sorry for him, as he patiently answered all our questions. I was impressed by his extensive knowl... See more

Rated 5 out of 5 stars

Buying on line made easy by Lind, very good communications, great packaging for product, will buy from them again and highly recommend. Be aware they used DPD LOCAL which there was no option for... See more

Rated 5 out of 5 stars

Made an online purchase using the sign up code to save 10% which made LIND the most competitive for price. I was contacted promptly from the store in London by an extremely helpful chap called Mart... See more

Company replied


Company details

  1. #31 of 47 best companies in Motorcycle shop
  2. #1 of 2 best companies in Ducati dealer
  3. #1 of 2 best companies in Harley-Davidson Dealer
  4. #3 of 4 best companies in Triumph motorcycle dealer
  5. #4 of 9 best companies in Second-hand Motorcycle Dealer
  6. #2 of 3 best companies in Yamaha motorcycle dealer

Written by the company

At LIND, we are passionate about delivering a highly personalised motorcycle shopping experience, whether you visit us in-store or online. Our online store is stocked with thousands of high-quality motorcycle products, including premium ridewear, casual clothing, motorcycle accessories, aftercare essentials, and genuine parts from top brands. With nine motorcycle dealerships across the UK, we are proud to represent Triumph, Harley-Davidson®, Ducati, and Yamaha, offering an extensive range of new and used motorcycles, expert advice, and outstanding customer service. Whether you're searching for your next motorcycle, need specialist servicing, or want to customise your bike, our fully trained and highly skilled technicians ensure the best care, from routine maintenance and repairs to performance upgrades and bespoke customisation. When you visit one of our LIND dealerships, you’ll always receive a warm welcome—stop by for a chat, browse our latest models, and enjoy a cuppa on us. Stay connected with us on Instagram, Facebook, and YouTube, where we share daily updates, exclusive offers, and the latest motorcycle news, so you never miss a thing.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Purchased an ex display Harley 2-1…

Purchased an ex display Harley 2-1 Supertrapp for my Dyna Street Bob. Excellent value, original packaging. As new. Very quick delivery included in the price. Kept well updated. Excellent all round.

21 December 2024
Rated 5 out of 5 stars

Well pleased

Ordered my new shocks on a Black Friday deal, so got a good price. Was kept informed about availability which was prompt. Collected, fitted, job done! Well pleased.

20 November 2024
Rated 5 out of 5 stars

Very good experience will shop again

Every thing was straight forward and easy no hassle, delivery was quick and easy very pleased

3 December 2024
LIND logo

Reply from LIND

Thank you for your feedback! We’re so glad to hear that your experience was hassle-free and straightforward, with quick and easy delivery. We appreciate your support!

Beth - LIND Experience Team

Rated 5 out of 5 stars

Lind were spot on I purchased the U…

Lind were spot on I purchased the U lock and the mount holder all for the price Triumph charge just for the U lock great piece of security and fits snuggly in the holder which is attached to the engine, saves you having to carry it about in a bag or top box, I'll certainly use Linda again for anything Triumph great site and once ordered I could track and it arrived on time cheers Lind

4 December 2024
LIND logo

Reply from LIND

Thank you for your fantastic review! We’re so glad to hear you found great value in your purchase and that the U-lock and mount holder worked perfectly for you. It’s wonderful that you appreciated the convenience and security of the setup, as well as the ability to track your order. We look forward to helping with your future Triumph needs—thank you for your support!

Beth - LIND Experience Team

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, the staff really do care about your bike and keep you informed of anything they find which may be an issue, you do not feel under pressure to agree to anything, so you can decide at leisure your best course of action. Would recommend TEL to anyone wishing to buy a motorcycle, get their pride and joy serviced, or buy products, you will not find a better dealership.

25 November 2024
LIND logo

Reply from LIND

Thank you for your amazing feedback! It’s wonderful to hear that our team’s care and communication left such a positive impression. We’re glad you felt informed and never pressured, ensuring you could make the best decisions for your bike. Your recommendation means so much to us, and we’re grateful for your trust and kind words.

Beth - LIND Experience Team

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