MBT Europe 

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Rated 1 out of 5 stars

Despite the sandals being really comfy for long periods standing (like at a music festival) and my legs and back didn’t get so tired, the soles crumbled away. I pinched my mum’s ones as she hadn’t bee... See more

Rated 3 out of 5 stars

The product and its delivery were OK. I gave MBT 3 stars only because of having to give my National Insurance Number to be able to pay in its website. First time I see this. That feels like anothe... See more

Rated 5 out of 5 stars

Excellent value no fuss purchase - my first since the UK left the EU (what a stupid decision, but nothing I can about it now). Turns out what I paid online was exactly as promised, no extras. And i... See more

Rated 1 out of 5 stars

I have now had 2 pairs of MBTs - most recently the Chelsea boot. On both occasions I’ve been disappointed. The first pair were shoes/trainers (can’t recall the name), but the ankle wore out and I com... See more

Company details

  1. Exercise Equipment Shop

Written by the company

MBT® (MasaiBarefootTechnology) was established in 1996, when we discovered that natural instability has incredible health benefits. We discovered this while observing the extraordinarily agile Masai community walk barefoot on natural and uneven terrain. Seeing this community in action made us realise that the human body just isn’t designed to walk or stand on the flat, hard surfaces which surround us in modern society. We therefore decided to develop a new style of footwear that imitates the process of walking on soft and uneven terrain. The results have been both incredible and revolutionary. Today, MBT® footwear is sold in more than 35 countries around the world, and happy users have confirmed that wearing MBT® footwear has notably increased their wellbeing.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unproffesional

They accept purchase order and five days later they cancel the develope without any further explanations. Bad treatment at client support.

31 May 2022
MBT Europe logo

Reply from MBT Europe

Le pedimos disculpas por lo sucedido, esto fue causado por un problema infornmatico, ya le hemos ingresado su rembolso

Rated 1 out of 5 stars

Perfect

Came very quickly exactly as ordered well packaged - what more can u ask for?

(MBT came back to me saying they didn't understand my review. Maybe my use of the stylistic device of a rhetorical question is confusing! If so apologies to all. To be clear I am very happy and giving a totally positive review)

19 May 2022
MBT Europe logo

Reply from MBT Europe

Dear Customer:
Have you had any problems with your delivery? Because from your comment we do not understand the valuation.

Rated 1 out of 5 stars

The website is very slow and it also…

The website is very slow and it also keeps going back on its self. The website definitely needs upgrading. The customer experience is not very good. Kind regards Duncan.

19 May 2022
MBT Europe logo

Reply from MBT Europe

Dear customer:

At MBT we work daily to improve our services and we welcome your constructive comments to help us improve them even further.

Rated 2 out of 5 stars

I have not received the 3 pairs of…

I have not received the 3 pairs of shoes that I ordered yet, delivery is going to take a really long time (which is something I do not like), also, I was promised a 10% discount on my second order (which I did) and I did NOT receive the 10% discount, so I am rather disappointed.

16 May 2022
MBT Europe logo

Reply from MBT Europe

Dear Customer:
You placed your orders on 15/05 and received them on 19/05. On our website it is specified that delivery is between 3 and 5 working days. We believe that the delivery was made on time.
Regarding the discount not applied, please send us the email where we sent you the 10% code and we will credit the amount directly to your credit card.
Please send the e-mail to the following address: customerservice.uk@mbt.com and we will be happy to reimburse you.
regards

Rated 1 out of 5 stars

I thought they come from England…

I thought they come from England obviously not you should support this country and make them over here

18 April 2022
MBT Europe logo

Reply from MBT Europe

Dear Peter:
MBT is a shoe that is sold worldwide. These shoes are manufactured in China under Swiss patent. At European level Spain is where the central warehouse that supplies Europe (European Community) and UK is located.
If you wish to buy locally in the store locator you will find the distributors of our brand in the UK.

Rated 3 out of 5 stars

Confusing and a little baffling

The website was very confusing and the indicated ‘mandatory’ information required was not actually necessary. It also took several attempts to get my selected shoes to feed through to the cart.
Managed after about 5 attempts. Bit annoying but hot there in the end.
I hope I get what I have ordered, let’s see.

31 March 2022

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