Shop Tiktok Reviews 554

Beware of you need something to arrive on time...
Ordered a birthday gift Nov 3rd. Got notified that order had shipped Nov 4th with estimated arrival date of Nov 7-10.
When nothing had arrived by Nov 15, I checked tracking to see it sat in transit for a full week. Called USPS. They said something's wrong with the label and wouldn't be able to get delivered. They also noted that it's suspicious that the shipping label was created in CA, but a post office in TX was claimed to have possession. They told me it looked like a scam.
Requested a refund on Nov 20th which was DENIED with the reason "Delivery is on schedule" (which it certainly wasn't). Live agent not willing to help either. (Not even sure that they weren't just another bot because they kept repeating the same bullshit over and over. )
Tracking info hadn't updated in 12 days. Then today (Nov 21) it shows a new transit location BACK IN CA! (I'm on the East Coast).
Update: I actually received a full refund the same day (Nov 21). Then today (Nov 25) the order was delivered!! So maybe it was USPS that messed up?

Never again will I buy off this crap site! TikTok is a absolute scam these Chinese sites do not care about a customer experience and keep asking for the same information you already have given them, I'm sure the advisors are trained to deflect so the customer gives up and they just then keep your money! Products are shite, customer services are shite! And it's all cheap nasty crap anyway!

What a waste of of time ordering off TikTok, ordered told delayed despite it still being still heavily advertised. Then it got cancelled.

TikTok Live Shop is such a scam that they just pretend to make you pay and then after 15 days you don't get the delivery and their live agents only talk on messages and tell the customer so call them yourself no one knows anything about delivery then they say we refunded the money and if you want delivery then do it again after 15 days they say delivery again what is this

My gripe is with their customer service. Thankfully I've only encountered 1 dodgey company. However trying to speak to customer service is impossible and getting a refund from an undelivered item is frustratingly futile. They don't even read the details of your case. It's a straight NO. Beyond terrible, atrocious customer service. I will never use them again.

Tiktok shop is a huge Scam! Nothing appears legit and there is no help. Im going through my bank to get the money back. Never again will I trust trying to buying anything from Tiktok. Please people, read these reviews (I didnt) and learn, there is a reason it's all negative!

Do not buy from this company. I ordered a duvet over two months ago and all I get is messages saying it is on its way, well clearly it is not. I consider TikTok shop to be nothing more than a scam so order from them at your peril. I have demanded a full refund, but never heard from them. NEVER USE TIKTOK SHOP.

Still awaiting outcome of missing parcel TikTok does not answer bear that in mind if your ordering anything you will not get a refund

I would give zero stars if i could. I order from them and the delivery driver left the parcel outside my door which was then stolen. After contacting them multiple times and going through multiple disputes, they refuse to either resent the order or refund it. I’m now £100 down for goods i never received. Avoid avoid avoid!!

Bought a vacuum frof vacuum shine. It never came and now company don't exist. And TikTok advertise them

Was scammed with a seller on tiktok shop for 3 orders and it was impossible to get past the AI robot support chat and chat to a human about the issue. took weeks and weeks for a refund as couldnt get any customer service

When something goes wrong.. you are done no proper structure to help get things resolved. So avoiding the TikTok shop in the future now.

This tik tok store they defrauded my money I have invested close to 40000$ and process all their orders so total store value is 51000$ when I try to withdraw the amount they disabled my account and ask to deposit more amount citing some other reason they come up every time with some reason and the customer service department will ask to deposit some amount if we ask them any questions they will disabled the account and hold our amount now my total loss bcoz of tik tok is 51000$ kindly release my amount such a reputed company is living in other money it's a shame and scam

If the delivery company delivers to your address then all good. They now use relay in London who delivered to the wrong building. Tik tok AI will not refund despite 2 disputes and multiple chats online. They refused to refund. Had to do Amex charge back.

I had to give a rating in order to post but I am a seller and the customer service, website and app are awful!! STAY CLEAR and sell elsewhere. The app and website are not user friendly and I have lost money due to tiktok cancelling my orders despite them being shipped!!

Extremely disappointed
I placed an order and the item I received is wrong. I tried to initiate a return, but the platform won’t let me there’s no live agent support and no meaningful way to get help.
What’s worse: I’ve read numerous other reviews saying the same thing difficulty getting refunds, no real customer service.
This is unacceptable for any online store: I paid for a product, got something else, and now I’m stuck. I will not be shopping here again until the support improves significantly

Returns sent, no refund issued despite reaching their destination. Customer service is shocking!!! Do not order anything!

Horrible live agents, literally admitted they can’t help me and told me they only deal with overseas orders even though they’re supposed to help with everything AND have helped before ???? That Ron guy is awful and rude too I dread seeing his name come up when I need help

Tiktok shop won’t settle multiple returns with my klarna since July and its the end of october and no one will tell me why, as the returns been processed butreturn payment hasnt been settled!!!!!

If a parcel is left out on a public path and the ‘evidence’ shows this tiktok will not help in anyway.
If you speak to the delivery company and they take one look at the picture and agree it wasn’t delivered correctly, TikTok still will not help
I was told the photo aligned with their delivery requirements and when asked for the delivery requirements I was told they were internal use only!

Absolutely useless, incompetent, liars, scammers, mainly due to the couriers J&T EXPRESS
Item was in my area for 3 days, firstly they claimed it had been delivered, now they are claiming there's a delay and that it may be delivered in the next two days, from what I can see it's 2 km from my address, total bunch of losers. The customer service is appalling. Shall never use again and that includes tokopedia who run this miserable outfit.
I know a person who cycled from Jakarta to Bali in 10 days, perhaps you should try this method