I have been trying in vain to purchase two WD 26TB RED PRO HDD, when placing the order and paying with my credit card the order is accepted, however seconds later it is automatically cancelled.... See more
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Sorted in the end - WD UK say they shipped item (13 Sept 2021), yet it hasnt moved from shipped status to on its way (over a week later), tracking number also invalid... raised support ticket (ignored... See more
Ordered an ssd from their UK website only to find it actually comes from the Netherlands. Delivery was with UPS who, after 2 weeks of incorrect tracking thinks they have lost it. Tried contacting WD b... See more
Ordered Scandisk SSD. Apparently comes from Netherlands to UK and total cockup with customs and appeared according to tracking was sent back to wherever. Wasted 15 days. WD helpline no useful help at... See more
Company details
Information provided by various external sources
Western Digital Corporation is an American computer hard disk drive manufacturer and data storage company.
Contact info
Great Oaks Parkway 5601, 95119, San Jose, United States
- shop.westerndigital.com
1.4
Bad
89 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Don't deal with WD
Useless customer service.
Won't give you your own money back until all their procdeures have run their course.
Even when their contractor (UPS) failed to deliver on the date that THEY gave.
Even contacting the CEO did not get things done.
Still waiting for my refund!
29 July 2020
Unprompted review
Frustrating wait but just about worth it.
Ordered a 14TB external drive. Price was amazing but stock not expected for 1-2 weeks.. For that price, I can wait, I decided. Paid wirh PayPal so money was taken immediately.
Two weeks passed and had no contact so emailed them. Received automated reply but nothing more. A week later I rang them and spoke to an assistant who basically shrugged his shoulders and told me he couldn't tell me when any stock was due.
I wasn't impressed with this so badgered him a little after he told me he doubted payment had actually even been taken. He said all he could do was contact the stockroom and ask them for any info they might have. He then promised me an email with any news on which I was going to decide whether to cancel or not.
True to his word, he did and my drive shipped about 5 days later. I wasn't in a rush to get it so I was happy to finally receive it with such a good discount. Communication was terrible though and can't really say I could recommend using this company especially after reading about so many bad experiences others have had.
24 July 2020
Unprompted review
No Customer Awareness or Service
Ordered an SSD - gone missing with the courier.
I must deal with the seller.
After great difficulty I found a previous email address and contacted them for a resolution.
An incident was raised - but only an automated reply.
Web site doesn't let me log in to update the incident so another email sent.
Being totally ignored now and will be contacting Paypal for a refund.
Wouldn't recommend purchasing from this company.
Update:
22 days after my order with WD I received a refund via Paypal. WD were involved as an incident but still wouldn't resolve - buyers beware.
Now ordered a Crucial MX500 and will recommend to family and friends not to buy from WD direct.
29 June 2020
Unprompted review
Scam artists
Scam artists. I returned two items to them but received a refund only for one of them. They have ignored my emails and I am unable to get in contact with them. Very unhappy as I have been scammed out of £85.
EDIT: After a very long time and many emails, I was eventually able to get the refund sorted. Would not recommend.
15 June 2020
Unprompted review
No product support
No product support, they just beat around the bush. No reasonable response. Every time there is a firmware update, it just make things worse. Trying to use the Safepoints facility to back up my data to an external NAS device and it just doesn't work. No support at all to try to find out what the issue is.
2 December 2019
Unprompted review
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