Shop4 Electrical Reviews 

1,584
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 527 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is simple, and they appreciate the very competitive prices offered across the entire product selection. Furthermore, shoppers love the exceptionally fast delivery services, noting that ordered items usually arrive safely, exceptionally well packaged, and right on schedule. Some reviewers were not happy with delivery delays, stating that shipments sometimes took longer than promised or faced unexpected schedule updates. A few other people also felt that receiving incorrect items or missing components caused frustrating setbacks and extra visits during their installation projects.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting prompt and fast shipping times.... See more

Product

Reviewers highlight positive aspects of product, noting that items arrive well-packaged and work as expected.... See more

Price

Consumers find prices to be very competitive, affordable, and often the best value available compared to... See more

Order

Customers had positive experiences with order, highlighting that the online ordering and paying process was... See more

Service

Users describe positive interactions with service, highlighting great all-round experiences, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time using company, ordered 2 Ansell LED batten fitting . Genuine products arrived within a day of order, well packaged and secured within a larger external box. Purchase went smoothly. Really... See more

Company replied

Rated 5 out of 5 stars

The hot water heater I needed was on back order, but I decided to take a chance anyway and order by 4pm Friday, hoping it would truly arrive by Thursday as stated. I phoned on Monday to confirm this a... See more

Company replied

Rated 5 out of 5 stars

Replacing basic plastic SWA cable connectors, with professional standard boxes from Pratley. Shop4 for electricals had the best price deal for the items needed. The order was over £100, so the trac... See more

Company replied

Rated 5 out of 5 stars

Had what I needed in stock, was all of good quality at a good price, best bit was next day delivery! The delicate goods were well packaged but not excessively so!

Company replied



Company details

  1. #17 of 29 best companies in Electrical wholesaler
  2. #3 of 7 best companies in Cable provider
  3. #17 of 31 best companies in Electrical equipment supplier
  4. #31 of 73 best companies in Heating equipment supplier
  5. #9 of 13 best companies in Hot water system supplier
  6. #13 of 23 best companies in Lighting wholesaler

About Shop4 Electrical

Written by the company

Shop4 Electrical

Calling all electricians! Meet your new homegrown Superhero Shop4 🦸‍♂️

Your online electrical wholesaler for commercial and residential electrical supplies.

Because you deserve a superhero partner who truly listens and has your back from project start to powered-up finish. Your electrical success is a Shop4 mission!

Shop4 offers great discounts on electrical products to help you complete projects, big or small, on time and on budget.

Shop4 has you covered with over 15,000 electrical products across 200+ brands.

The range includes:

Heating & Ventilation

Lighting & Lamps

Wiring Accessories

Fire & Security

Power Distribution

Solar

Explore user-friendly Shop4 website with organised categories, a search function, and quick order by product code.

  • Next-day delivery anywhere in the UK - on most of the products.

  • Free delivery on orders over £100 ex VAT- on the UK mainland.

  • In-house customer service team - reach them by phone, chat, or email.

Maximise your success and take pride in every electrical project: check out Shop4 online catalogue to get everything you need.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,584)

490 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was a fast and efficient and easy…

It was a fast and efficient and easy transaction and the goods are quality with a very reasonable price 👌🏽👌🏽

21 April 2026
Shop4 Electrical logo

Reply from Shop4 Electrical

Thank you Andrew for the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we look forward to you ordering again soon,
Regards,

Andy.

Rated 5 out of 5 stars

Great items good price great delivery

Great items good price great delivery

27 April 2026
Shop4 Electrical logo

Reply from Shop4 Electrical

Thank you Clive for the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we look forward to you ordering again soon,
Regards,

Andy.

Rated 5 out of 5 stars

Excellent product and pricing is very…

Excellent product and pricing is very reasonable. Was kept up to date with the delivery date and time
We Will definitely be returning

20 April 2026
Shop4 Electrical logo

Reply from Shop4 Electrical

Thank you Steve for the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we look forward to you ordering again soon,
Regards,

Andy.

Rated 5 out of 5 stars

Purchased an arcbox it was delivered…

Purchased an arcbox it was delivered the following day. There was an issue with slight damage which was caused by delivery driver not shop 4 electrical contacted about damage replaced free of charge following day.

16 April 2026
Shop4 Electrical logo

Reply from Shop4 Electrical

Thank you Chris for the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we look forward to you ordering again soon,
Regards,

Andy.

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with, reasonable prices, excellent service and good technical back up

23 April 2026
Shop4 Electrical logo

Reply from Shop4 Electrical

Thank you Jon for the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we look forward to you ordering again soon,
Regards,

Andy.

Rated 5 out of 5 stars

The delivery service was amazing ..I…

The delivery service was amazing ..I ordered the lights I needed to complete a job I was having done on Tuesday night and they were on my doorstep Thursday afternoon

22 April 2026
Shop4 Electrical logo

Reply from Shop4 Electrical

Thank you Lorna for the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we look forward to you ordering again soon,
Regards,

Andy.

Rated 3 out of 5 stars

Can’t really say how I feel about the…

Can’t really say how I feel about the company yet as I have not received my packages yet. Could you give me an eta please.

Regards
Callum Gordon

20 April 2026
Shop4 Electrical logo

Reply from Shop4 Electrical

Hi Callum, a little confused with your review, as delivery by DPD at 11.16AM on 24/04/2026? so you order has been delivered,

Regards,

Andy.

Rated 5 out of 5 stars
Shop4 Electrical logo

Reply from Shop4 Electrical

Thank you Peter for the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we look forward to you ordering again soon,
Regards,

Andy.

Rated 5 out of 5 stars

Shop4 Electrical

Great service from order to delivery. Very pleased with the speed of delivery. Would recommend.

17 April 2026
Shop4 Electrical logo

Reply from Shop4 Electrical

Thank Bob Stuart for the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we look forward to you ordering again soon,
Regards,

Andy.

Rated 5 out of 5 stars

Great selection

Great selection, easy to navigate website and reasonable prices, plus quick delivery.

8 April 2026
Shop4 Electrical logo

Reply from Shop4 Electrical

Thank you Stuart for the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we look forward to you ordering again soon,
Regards,

Andy.

Rated 5 out of 5 stars
Shop4 Electrical logo

Reply from Shop4 Electrical

Thank you for Steve the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we look forward to you ordering again soon,
Regards,

Andy.

Rated 5 out of 5 stars

Very good price with lots to choose…

Very good price with lots to choose from. Delivery not quick but it was not urgent so it did not matter.

15 April 2026
Shop4 Electrical logo

Reply from Shop4 Electrical

Thank you for the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we look forward to you ordering again soon,
Regards,

Andy.

Rated 5 out of 5 stars

Easy to order materials required good…

Easy to order materials required good prices quick delivery

8 April 2026
Shop4 Electrical logo

Reply from Shop4 Electrical

Thank you John for the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we look forward to you ordering again soon,
Regards,

Andy.

Rated 4 out of 5 stars

Good price and arrived within a few…

Good price and arrived within a few days,, postage a bit on the expensive side tho

7 April 2026
Shop4 Electrical logo

Reply from Shop4 Electrical

Thank you Carly for the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we are currently looking at more delivery options, we look forward to you ordering again soon,
Regards,

Andy.

Rated 5 out of 5 stars

good products at good prices and…

good products at good prices and excellent service. Postage was reasonable - fast delivery and well packed. Contact with warehouse was straightforward and direct. All good

25 March 2026
Shop4 Electrical logo

Reply from Shop4 Electrical

Thank you for the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we look forward to you ordering again soon,
Regards,

Andy.

Rated 5 out of 5 stars

Great price fast delivery

Great price fast delivery

13 April 2026
Shop4 Electrical logo

Reply from Shop4 Electrical

Thank you for the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we look forward to you ordering again soon,
Regards,

Andy.

Rated 5 out of 5 stars

Really good service

Really good service. My order arrived quickly, was correct and solved an issue that i had, would certainly use again. Good price too.

10 April 2026
Shop4 Electrical logo

Reply from Shop4 Electrical

Thank you Malcolm for the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we look forward to you ordering again soon,
Regards,

Andy.

Rated 5 out of 5 stars

Excellent service

Excellent service. Item delivered next day as promised.

10 April 2026
Shop4 Electrical logo

Reply from Shop4 Electrical

Thank you for the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we look forward to you ordering again soon,
Regards,

Andy.

Rated 5 out of 5 stars

Great

Cheap, easy, fast

8 April 2026
Shop4 Electrical logo

Reply from Shop4 Electrical

Thank you Graham for the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we look forward to you ordering again soon,
Regards,

Andy.

Rated 5 out of 5 stars

Clear cut advice and professional help.

Clear cut advice and professional help.

10 April 2026
Shop4 Electrical logo

Reply from Shop4 Electrical

Thank you Phil for the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we look forward to you ordering again soon,
Regards,

Andy.

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