ShopBack New Zealand Reviews 

2,368
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,409 reviews, reviewers had a great experience with this company. Customers genuinely love how simple the mobile application is to set up and navigate daily for earning automatic cash back on regular purchases. Consumers also really enjoy playing the interactive games and discovering a fantastic wide range of rewarding perks directly through the convenient mobile platform. However, some customers also noted that waiting for payouts can take quite a long time and certain cashback amounts experience frustrating processing delays. A few people mentioned ongoing issues with missing rewards or encountering unexpected difficulties when trying to successfully withdraw their accumulated funds from accounts.

What people talk about most

User experience

Customers had positive experiences with user experience, frequently highlighting that the platform is very... See more

Refund

Reviewers highlight ambiguous aspects of refund, expressing a mix of satisfaction and frustration. While some... See more

Application

Reviewers mention positive feedback about application, highlighting that it is very easy to use and provides... See more

Value for money

Consumers find value for money to be positive, appreciating the opportunity to earn real cash back and... See more

Product

People report ambiguous experiences with product features, with opinions heavily divided on the platform's... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It can be a bit confusing to see if the deal has gone through but it is a good bet its working if you go through the Shopback page. Once putting everything through then you get notified if the deal w... See more

Company replied

Rated 5 out of 5 stars

It's a no Brainer. Money back without doing anything. The days where there is a upgrade are excellent. If you've got a holiday coming up, you can get a decent amount back.

Rated 5 out of 5 stars

✨️ Amazing ❕️ Just have to remember to go through the Shopback app before paying for your order, that's all you need to do, then wait a month or so & the money is available to withdraw - easy peezy ☺... See more

Rated 5 out of 5 stars

This is a great way to get some extra dollars, just for doing everyday stuff, I have earned $140 so far, just from playing some games and shopping through the app on things I buy all the time..

Company replied


Company details

  1. Cashback provider

About ShopBack New Zealand

Written by the company

Get paid to shop with ShopBack Cashback Rewards! ShopBack is New Zealand's largest and most popular Cashback rewards site.

Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

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4.2

All reviews

(2,368)

1,387 reviews in the last 12 months

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Rated 3 out of 5 stars
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks for the honesty! There's a bit of a learning curve at first, but glad you're getting the hang of it. If anything is unclear along the way, we're always happy to help at care@shopback.co.nz.

Rated 3 out of 5 stars

I am reluctant to use your app as much…

I am reluctant to use your app as much as I use to due to its constant lagging and freezing.

16 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry to hear the app has been lagging and freezing on you, that's really not the experience we want. We'd like to look into this properly, so please email us at care@shopback.co.nz with your device details and we'll dig in.

Rated 5 out of 5 stars

Thank you for your rewards and…

Thank you for your rewards and discounts yiuse have been amazing since I have had my account with youse I really do appreciate it.

22 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you so much for these kind words, they really made our day.

Rated 1 out of 5 stars

Not sure what I'm doing to earn to many…

Not sure what I'm doing to earn to many apps to download

12 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks for flagging this, sounds like the earning steps weren't clear enough. We want it to feel straightforward, not confusing. Reach out to us at care@shopback.co.nz and we can walk you through how the earning tasks work.

Rated 5 out of 5 stars

Easy to use and get REAL cash back

Easy to use and get REAL cash back! I used it for a long time when I lived in Thailand, and now that I've moved to NZ, it’s the exact same experience. Just shop for everything you want and wait for the cash back. It takes a while, but for me, it’s completely worth it!

19 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks so much for this! Really lovely to hear the experience has been just as good moving from Thailand to NZ.

Rated 5 out of 5 stars

Love this app

Love this app. Withdrew $100 so far easily ☺️

19 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Glad the withdrawals have been smooth, that's awesome, thank you!

Rated 3 out of 5 stars

its good for fun

12 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks for the feedback, glad you're having a bit of fun with it. If there's ever anything we can improve on your end, we're at care@shopback.co.nz.

Rated 2 out of 5 stars

I enjoy games

I enjoy games, but the hours spent yo get a couple if cents is ridiculous. Your adverts on how qui k and easy it is are totally misleading

19 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry to hear this, and thanks for the honesty on the ads. We don't want anyone to feel misled about how quick or easy earning is, so we'll make sure this gets raised. If you'd like to share more detail, we're at care@shopback.co.nz.

Rated 3 out of 5 stars

It's a good option to get some money…

It's a good option to get some money back. But it sometimes takes for ages.

11 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Glad it's working out for you overall, and yeah, we know the wait can feel long sometimes since it depends on the retailer confirming the purchase. If a payout is taking longer than expected, email care@shopback.co.nz and we'll check on it.

Rated 5 out of 5 stars

Fairly easy to navigate

Fairly easy to navigate - great to get a cashback bonus!

17 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks for this! Glad the navigation and the Cashback bonus are both working well for you.

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