My delivery was stolen so I asked for a refund. No live chat and no phone number. I popped to a shop a buy a new pair of their Colorado boots cos I can’t wait on them replacing the stolen delivery as... See more
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See what reviewers are saying
To be honest, Caterpillar Charge S3 shoes on photos looks just ok, but did order a pair because I needed a proper safety shoes. In real life shoes looks really nice. Quality is spot on. Comfortable... See more
The Boots and Sandals I have bought are of the highest quality, and really comfortable. I wish however, they would be a bit more specific on their measurement guidelines to female sizes. Then put th... See more
Fantastic service. I sent the first pair back as they didn’t fit but forgot to include my details in the return package. Contacted the customer services and they sorted it out straight away. Very plea... See more
Company details
About Shop Caterpillar UK
Written by the company
CAT apparel, footwear and accessories are designed and engineered to live up to the hard-working reputation of the Caterpillar brand.
For nearly a century Caterpillar Inc. has been making authentic, bold and daring clothes distinguished by uncompromising quality and styled for leaders. As a global leader in our industry, we take pride in our unmatched quality and service excellence, all while making sustainable progress possible by driving positive change on every continent. The quality of our products and services reflects the power and heritage of Caterpillar – the pride we take in what we do and what we make possible.
We are passionate about people, process, product and service excellence. We are determined to service our customers through innovation, continuous improvement, an intense focus on customer needs, and a dedication to meet those needs with a sense of urgency. For us, excellence is not only a value; it is a discipline and means for making the world a better place.
For nearly a century Caterpillar Inc. has been making authentic, bold and daring clothes distinguished by uncompromising quality and styled for leaders. As a global leader in our industry, we take pride in our unmatched quality and service excellence, all while making sustainable progress possible by driving positive change on every continent. The quality of our products and services reflects the power and heritage of Caterpillar – the pride we take in what we do and what we make possible.
We are passionate about people, process, product and service excellence. We are determined to service our customers through innovation, continuous improvement, an intense focus on customer needs, and a dedication to meet those needs with a sense of urgency. For us, excellence is not only a value; it is a discipline and means for making the world a better place.
Contact info
West Business Park, Units F&G, Quedgeley, Hardwicke , GL2 4PH , Gloucestershire, United Kingdom
- info@shopcaterpillar.co.uk
- shopcaterpillar.co.uk
3.9
Great
576 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 15% of negative reviews
Typically replies within 1 week
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Fast service and great shoes
24 August 2023
Fantastic service
Fantastic service. I sent the first pair back as they didn’t fit but forgot to include my details in the return package. Contacted the customer services and they sorted it out straight away. Very pleased with the replacement and the service received. Thanks
24 August 2023
Nice shirt thin fabric for hot summers
24 August 2023
Ordered some items and paid next…
Ordered some items and paid next working day delivery. So four working days later I’m still waiting on my delivery.
Phone number is not in use. They don’t respond to emails through either their site or your email.
Very very poor performance.
2 September 2023
Unprompted review
2 out of 3 fit nicely, no free returns
2 out of 3 fit nicely. No free returns so cost £5 in postage to return, not good considering price point
26 August 2023
Quick and easy.
27 August 2023
These bits fitted great
These boots fitted great, the description was perfect. Size 10 wide fitting. Exactly what I need, very comfy boots. Bit heavier than some I've worn in the past but still wear these fir a 10hr shift no problem.
25 August 2023
Waiting ages to get my refund back
Waiting ages to get my refund back
Customer service replies very late
27 July 2023
Really nice boots at a good price.
27 July 2023
Returning customer
As a returning customer , I have found the quick service getting orders dispatched without delay has been very efficient each time.
30 July 2023
Despite purchasing a size 8 three years…
Despite purchasing a size 8 three years ago, the size 8 I have been sent this time is far larger and I am now having to pay to return them! I was very happy with my previous pair, but if I have to go through this hassle may look elsewhere.
29 July 2023
Great trainers at a great price
26 July 2023
Fast Efficient Good product.
25 July 2023
Complete let down
I would avoid this company at all costs now. Sent back a pair of boots because they didn't fit, that was 2 months ago and it's been an ongoing struggle to try and get them to send out the new pair, they stopped replying to emails and Facebook messenger. Now I'm left with no boots and no refund.
21 July 2023
Unprompted review
I have not received my whole order yet
I have not received my whole order yet, received first part on the 5th July and still waiting remainder... I have contacted Caterpillar who said they would look into it for me 5 days ago...
29 June 2023
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