ShopDutyFree Reviews 

5,818
TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 5 out of 5 stars

I'm positively surprised! Macbook M5 arrived 6 weeks after order exactly on time with shipping estimate. Product was brand new, all specs were as expected and it was a good price. I will use them agai... See more

Rated 1 out of 5 stars

I had to cancel a first purchase as the delivery was delayed and I didn’t get enough detail of the cause to wait. After a colleague convinced me to try it again, delivery came on time, apart from SE... See more

Company replied

Rated 4 out of 5 stars

Im overall satisfied for having a less than 48H delivery at Barcelona's office even though the SMS I received had inaccurate hours. I also believe that the 9€ transportation charge was unnecessary gi... See more

Rated 5 out of 5 stars

I bought an iPhone 13 for my daughter and the whole process was very easy. The best part though was the delivery, we paid for a non urgent delivery (after Kings day in Spain) and we got the iPhone... See more

Company details

  1. Electronics store
  2. Mobile Phone Shop
  3. Computer & Accessories store

Written by the company

Shop Duty Free es tu tienda online especializada en productos Apple con los mejores precios en MacBook, iPhone, iPad y más. Ofrecemos garantía oficial, envíos rápidos y pago seguro en toda España. Nuestro compromiso es brindarte la mejor experiencia de compra con atención personalizada y precios imbatibles. ¡Compra hoy y disfruta de la tecnología Apple al mejor precio!


Contact info

4.0

Great

TrustScore 4 out of 5

6k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.0

All reviews

(5,818)

721 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

iPhone 11

I ordered an iPhone 11 and it was supposed to come in a week but I’ve got it in 3 days in perfect conditions.

24 January 2023
Rated 4 out of 5 stars

Great service and prices

Great service and prices, the only bad thing i can say about it is that i got an e-mail telling me the delivery was going to be delayed for 7 days, eventhough my product was on the store that same day. It is more like a funny story than a complaint

16 January 2023
Rated 2 out of 5 stars

They sell used MacBook for new and play with delivery date

They lied selling a used device instead of new.
They also tried to postpone the delivery without target date, and only sent it when I tried to cancel the order.

12 January 2023
ShopDutyFree logo

Reply from ShopDutyFree

Su pedido fue procesado al día anterior de su envío, antes de pedir cualquier cancelación. Lamentablemente no podemos enviar un pedido el mismo día.
El producto es nuevo y está embalado de fábrica, si existe algún problema, puede reclamarlo desde nuestro apartado "Contacto", pues no ha mencionado absolutamente nada al respecto en los últimos días.

Rated 5 out of 5 stars

Good job

i had it scheduled for march. But received it after les than 1 week since the order. Nice and fast. Good customer service. Big thanks!

23 January 2023
Rated 5 out of 5 stars

Great service!

3 mobile phones bought in last year and always they kept the promise (deadlines, quality and customer care)

12 January 2023

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