My issue with Sunjoe is not with the customer service team but how difficult it is to contact them. I recently purchased one of their mini chainsaws. After a few uses the oil tank cap cracked and the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tried to get my busted hose replaced under the 2 year warranty. Got nowhere! After leaving a negative review, someone finally got in touch. I gave them the necessary info, and they disappeared! Sent... See more
Company replied
Did not resolve my issue. Still waiting on a call from two weeks .Update 11-8-26 The organization did finally address my issue. I still am not happy how long the process took. Eventually the issue was... See more
Company replied
Used it for first time today and it seemed to work ok, but some things get pulled into the lower back part of the chain (towards the handle) Also, the oil pump clear 'bubble' disappeared and now no... See more
3.4
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No feed back a product that worked one…
No feed back a product that worked one time then doesn't turn on. Poor customer service , they gave few suggestions that didn't work. I replied back telling the suggestions didn't work, didn't get a response or when I wanted to return the product. Right know I wouldn't recommend SunJoe products .
12 October 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for sharing your experience with us. We sincerely apologize that your bug zapper stopped working after just one use and that the assistance you received did not resolve the issue. We understand how frustrating it can be to experience a product problem without receiving the follow-up support you needed.
We take your feedback about both the product and our customer service seriously. We recognize the importance of providing reliable products and responsive support, and we are sorry that your experience did not meet your expectations. We will continue working to improve our service and provide a better customer experience.
We understand your frustration and want to make this right. A member of our team will contact you to assist with your concerns. We appreciate you bringing this matter to our attention and sincerely apologize for the inconvenience.
Best regards,
Customer Service Team at Shop Joe
Ended up well after some haggling
Ended up well after some haggling. Needed a replacement battery within warranty which was documented. Initially told I needed proof of service from QVC even though they could tell by the serial number that it was purchased through QVC, service rep relented and exchanged dead battery for a new one
27 August 2026
Unprompted review
Great customer service and warranty
Great customer service and warranty. I purchased the Aqua Joe garden hose n it started leaking at the connection. They are sending me a new hose as it was still under warranty. Thanks!!!
26 October 2026
Unprompted review
All is perfect
12 October 2026
Kept their word
9 October 2026
All issues resolved
12 October 2026
I submitted a warranty request and have…
I submitted a warranty request and have received zero response.
15 October 2026
Reply from Shopjoe
Dear Valued Customer,
We sincerely apologize for the lack of communication regarding your warranty request. We understand how frustrating it can be to submit a claim and receive no response, especially when you’re waiting for assistance with your product.
We value your time and want you to know that your concerns are important to us. We’re sorry that your experience has not met your expectations, and we appreciate you bringing this matter to our attention.
Someone from our team will be reaching out to you to follow up on your warranty request and provide further assistance. We appreciate your patience and the opportunity to look into this matter.
I've had a few of their products stop…
I've had a few of their products stop working and got no help from them
12 October 2026
Do not buy from thenAfter trying to buy a replacement hose…
After trying to buy a replacement hose receiving three incorrectly label they said if gave to wait... and then denied
claim to retuun incorrect hosesl
Csbt reach a chst serv rep or manager at hq
1 October 2026
Unprompted review
Reply from Shopjoe
Hello Paul,
We sincerely apologize for the frustration and inconvenience you’ve experienced while trying to obtain a replacement hose. We understand how disappointing it must have been to receive three incorrectly labeled hoses, be advised to wait for further assistance, and then have your return claim denied despite the issues with the items received.
We also regret the difficulty you’ve encountered trying to reach a customer service representative or speak with a manager who can help address your concerns. This is not the experience we want our customers to have, and we understand your desire for a clear explanation and a fair resolution.
Please know that we take your feedback seriously, and someone from our team will be reaching out to follow up on your experience and review your concerns further. We appreciate the opportunity to look into this matter and work toward addressing the issues you’ve encountered.
Thank you for bringing this to our attention. We sincerely regret the inconvenience and appreciate your patience as we work to assist you.
Great customer service
Great customer service , they respond quickly solution is really easy and smooth
Thank you !
24 October 2026
Unprompted review
Came to them with a warranty problem…
Came to them with a warranty problem and they too care of it.
11 October 2026
Impressive customer service
I had two hoses fail. The interior tube broke even though the outside fabric was not damaged. I contacted customer service but was unable to provide the proof of purchase (Sam's Club). After some discussion, the customer service rep trusted the photos of one of the damaged hoses and accepted my account of what happened. I was only asking for the replacement of one of the 75-foot hoses but to my amazement, they went me TWO of them. The quality of the replacement hoses is FAR SUPERIOR to the ones that broke. I really appreciated this as without the proof of purchase, they had the right to refuse me any assistance. Two thumbs up.
15 October 2026
Product replacement
You have an excellent product but you don't supply replacement bags when they deteriorate. I spent an enormous amount of money and time having someone make one.REALLY.!!! SO WHY SHOULD I BUY YOUR PRODUCT AGAIN? We drove 2 hours to a company to have them make a bag. seriously!!
25 October 2026
Great customer service
Communication with customer service was easy. My problem was addressed and resolved quickly.
17 October 2026
My item broke so I got partial credit to cover 20 percent of the new item and plus had to pay shipping
My item broke so I was given partial store credit. That was barely enough to cover half the cost even though the item was much cheaper on Amazon but i wanted to use my credit. Come to find out i also had to pay a ridiculous amount for shippjng and its been a week and the product is still not here. Customer service is not helpful and didn't offer a good solution. I have so many of these joe products but never again. I will tell everyone the same not to bother and just buy from Amazon and avoid shipping fees and get better products
18 October 2026
Reply from Shopjoe
Dear Valued Customer,
We sincerely apologize for the frustration and disappointment you’ve experienced with your recent purchase. We understand how upsetting it must be to have an item break, receive store credit that did not cover the full cost, and then encounter additional shipping fees and delays with your new order. We also regret that your interactions with our customer service team have not provided the assistance or resolution you were hoping for.
We truly appreciate your continued support of our Joe products, and we’re sorry that this experience has affected your confidence in our brand. We understand that you expected a smoother process when using your store credit, and we recognize how disappointing it can be when the overall cost and delivery experience do not meet your expectations.
Please know that we take your feedback seriously. Someone from our team will be reaching out to you to provide further information regarding your order and discuss the proposed resolution for your concerns. We want to ensure that you receive clear communication about your order status and understand the next steps available to address your experience.
Thank you for bringing this matter to our attention. We appreciate the opportunity to review your concerns and work toward a resolution. We value your past support and sincerely regret that we have not delivered the experience you expected.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.