My issue with Sunjoe is not with the customer service team but how difficult it is to contact them. I recently purchased one of their mini chainsaws. After a few uses the oil tank cap cracked and the... See more
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Review summary
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Reviews shaping this summary
Tried to get my busted hose replaced under the 2 year warranty. Got nowhere! After leaving a negative review, someone finally got in touch. I gave them the necessary info, and they disappeared! Sent... See more
Company replied
Did not resolve my issue. Still waiting on a call from two weeks .Update 11-8-26 The organization did finally address my issue. I still am not happy how long the process took. Eventually the issue was... See more
Company replied
Used it for first time today and it seemed to work ok, but some things get pulled into the lower back part of the chain (towards the handle) Also, the oil pump clear 'bubble' disappeared and now no... See more
3.4
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 24 hours
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They were so good in helping me get a…
They were so good in helping me get a replacement. I was looking for just a pice that stopped working but they offer to exchange it.
11 October 2026
Horrible
Purchased a product with a 2 year warranty that failed in 6 months. Contacted Sun Joe, made a warranty claim and never heard back from them. To not honor a 2 year warranty on a $200 product that only lasted 6 months shows terrible faith on behalf of "Shopjoe"/Sun Joe.
16 October 2026
Reply from Shopjoe
Dear Valued Customer,
We sincerely apologize for the frustration and disappointment you’ve experienced with your Sun Joe product and warranty claim. We understand how upsetting it must be for a product that you expected to last, especially one covered by a two-year warranty, to stop working after only six months. We also regret that you have not received a follow-up after submitting your warranty claim, as we understand how important timely communication and support are when an issue arises.
We take your concerns seriously and understand your disappointment regarding the lack of communication and the resolution of your warranty claim. This is not the experience we want our customers to have, and we appreciate you bringing this matter to our attention.
Please know that someone from our team will be reaching out to you to follow up on your experience and review your concerns further. We appreciate the opportunity to look into this matter and work toward addressing your concerns.
Thank you for your patience and for giving us the opportunity to assist you.
Great customer service
Over all I am very impressed with the after-service. The unit came with a missing part. After some procedures which asked me to identify the missing part, they told me the part is not available now. Alternatively, they sent me a new unit for replacement! During the process, I would like to mention that the representative " Rose Lynn Ann Irea " have been very nice and helpful which make me even more impressive!
14 October 2026
This is the worst company I have ever …
This is the worst company I have ever had dealing with. I have a part missing from my tiller no one will help me.A part is missing from my pictures and I get the same answer each time. I have reported you to HSN and they say sorry get the company.What a waste of money you guys are. Never again and several friendas have said the same.
13 October 2026
Reply from Shopjoe
Dear Valued Customer,
We sincerely apologize for the frustration and disappointment you have experienced with your tiller and our customer service. We understand how upsetting it must be to receive a product with a missing part and feel that your concerns have not been properly addressed, especially after repeatedly reaching out and providing pictures. We also regret that you have continued to receive the same response without the resolution you were hoping for.
We recognize the time and effort you have spent trying to get this matter resolved, and we are truly sorry that your experience has fallen short of your expectations. Your concerns are important to us, and we want to assure you that we are taking your feedback seriously.
Please know that someone from our team will be reaching out to you to follow up on the missing part and review your concerns further. We appreciate the opportunity to look into this matter and work toward a resolution. Thank you for your patience and for bringing this experience to our attention.
no reply to several e mail requests and…
no reply to several e mail requests and after sitting on hold for 30 minutes just telling me to call back later.
9 October 2026
Reply from Shopjoe
Dear Valued Customer,
We sincerely apologize for the frustration and inconvenience you experienced while trying to reach our team. We understand how disappointing it must have been to receive no response to several email inquiries and then spend 30 minutes on hold, only to be advised to call back later. This is certainly not the level of service we strive to provide, and we regret the time and effort you have had to spend trying to get your concerns addressed.
Please know that one of our team members is already handling your inquiry and working to assist you with your concerns. We would greatly appreciate it if you could kindly respond to the email we previously sent regarding the proposed resolution. This will allow us to continue assisting you through the same email thread and ensure that your inquiry receives the appropriate follow-up.
We understand the importance of having your concerns addressed in a timely and satisfactory manner, and we appreciate your patience while our team works toward a resolution. Thank you for bringing this experience to our attention and giving us the opportunity to assist.
Reply from Shopjoe
Dear Valued Customer,
We’re truly sorry to hear that your experience has left you feeling this way. We sincerely apologize for the frustration and disappointment you’ve encountered, and we understand how discouraging it can be when a purchase does not meet your expectations. We never want our customers to feel that their concerns have been overlooked or that they have been left without the support they need.
Please know that your feedback is important to us, and we want to do everything we can to better understand your experience and assist you. We are committed to reviewing your concerns carefully, exploring the available options, and working toward a resolution that addresses your situation as best as possible. While we understand that we may not be able to change your experience so far, we want to assure you that we are taking your feedback seriously and making every effort to provide the assistance you deserve.
Someone from our team will be reaching out to you to follow up on your experience and discuss your concerns further. We appreciate your patience and the opportunity to look into this matter. Your feedback helps us identify where we can improve, and we sincerely hope to have the chance to restore your confidence in Shop Joe.
Thank you for bringing this to our attention and allowing us the opportunity to assist you further.
First
First, I love my battery powered De-thatcher.
Second, I love the customer support I received when it developed a problem due to my neglect.
Third, I love the concern shown and speed in which the problem was resolved.
It's a great machine from a great company.
16 October 2026
The Battery for the blower
The Battery for the blower. I cannot get out of the blower. It is way too hard to take out. Are you sure you sent me the right battery? The answering service kept me on hold for a long time. I did not like dealing with your service.
17 October 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for sharing your feedback. We sincerely apologize for the difficulty you experienced removing the battery from your leaf blower and for the frustration caused by your attempts to reach our customer service team. We understand how inconvenient it is when you have concerns about your product and are unable to receive timely assistance.
We regret that your experience did not meet the level of service we strive to provide. Your concerns regarding the battery and the time spent waiting for support are important to us, and we appreciate you bringing them to our attention.
Please know that someone from our team will be reaching out to assist you with your concerns. We sincerely apologize for the inconvenience and appreciate your patience.
Best Regards,
Customer Service Team at Shop Joe
Great product - good help with my user error!
Aside from a great product (I had my first SunJoe for over 10 years) the trouble-shooting via AI was spot on and helped me get it up and running again. (My error - not the machine).
17 October 2026
⭐⭐⭐⭐⭐ ABOVE AND BEYOND
⭐⭐⭐⭐⭐ ABOVE AND BEYOND! Angela Is Absolutely Outstanding!
I cannot express enough how grateful I am for the exceptional customer service I received from Angela at Sun Joe!
Her professionalism, kindness, understanding, and genuine dedication to customer satisfaction was/is unmatched.
Angela truly went above and beyond! She took the initiative to personally reach out, followed up with me, and made a sincere effort to ensure my concerns were addressed. Her actions demonstrated that she genuinely cares about the customers she serves.
As someone who owns several Sun Joe products, I have always appreciated the brand. However, it’s individuals like Angela who remind me that a great company is not defined solely by its products, but also by the individuals standing behind them.
What impressed me most was that Angela didn’t simply provide customer service—she restored my confidence in the company and made me feel like a valued customer.
I sincerely hope Sun Joe’s management takes the time to recognize Angela for her outstanding efforts. Employees like her are invaluable to any organization. They build trust, inspire customer loyalty, and turn challenging situations into opportunities to create lasting, positive impressions.
Angela, I want to personally thank you for your kindness, dedication, and willingness to go the extra mile. Your efforts truly made a difference, and I wanted to make sure they did not go unnoticed. Sun Joe is incredibly fortunate to have someone like you representing its company!
And also reminds me why I continue to appreciate Sun Joe.
9 October 2026
1-Very, very poor service
1-Difficult to reach a representative.
2-You have to go through many hoops to get anywhere with the virtual assistant.
3-I was put on hold, and after 20 minutes, was told no assistant was available, and the call ended.
4-I have not received a replacement for my Sno-Joe, and it's been 6 months. I was told there were none available at this time!!!!! REALLY?????
5-I live in the Upper Peninsula of Michigan. We could get snow any day!
9 October 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced while trying to reach our team and obtain assistance with your Snow Joe product. We understand how disappointing it is to experience delays and difficulties when you are relying on a snow removal product.
We regret that your experience did not meet the level of service we strive to provide. We understand the importance of timely communication and reliable support, particularly when you need your equipment during the snow season.
Please know that someone from our team will be reaching out to assist you with your concerns. We appreciate your patience and sincerely apologize for the inconvenience.
Best Regards,
Customer Service Team at Shop Joe
Pretty good best senator in Andrewland
16 October 2026
+Waranty support Thank you !!
16 October 2026
Bad customer service
Bad customer service, I called in regard my order return in several time, AI Chart checked my order information, onward forward to customer service team check again, I spend over 30 minitues waiting, your team member says will send return label to me, however I didn't received over 3 days. I contact your customer service again in several time, same stage, I wait over 30 minutes no answer and the line hang up. WHAT'S ELSE THE CUSTOMER SERVICE, NO RESPONESE
16 October 2026
Reply from Shopjoe
Dear Valued Customer,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you encountered while trying to obtain assistance with your return. We understand how disappointing it is to spend significant time waiting for support and still not receive the follow up you were promised.
We regret that your experience did not reflect the level of customer service we strive to provide. We understand the importance of timely communication and reliable follow through, and we are sorry that we fell short in this regard.
Please know that someone from our team will be reaching out to assist you with your concern. We appreciate your patience and sincerely apologize for the inconvenience.
Best Regards,
Customer Service Team at Shop Joe
Hoping to acquire the part I need
Hoping to acquire the part I need. The young lady I spoke to was very nice and helpful
16 October 2026
Good product, good service
I registered my 24 V cordless tire inflator online today. With the help of a polite and knowledgeable lady, it was a breeze.
This device is a replacement of one we’ve had for years that finally gave out. We wouldn’t be without one because of the security on a trip, and the ease of adjusting tire pressures at home.
23 October 2026
Unprompted review
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