From the ordering, discount codes to the fantastic range of products. The order to delivery experience was smooth and fantastic. Delicious quality caviar and Spanish sea bass and would order again. Wo... See more
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It’s great but im little bit sad bcoz in my previous two order they delivered not completely my place order, so they have to come again twice😊. But it’s okey no one is perfect..sometimes things happe... See more
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The food is great , I like the panettone and salmon that I had ordered. your customer service answers and react promptly to my questions, only I can’t see my order and trace my delivery on your websi... See more
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My 2 frozen fishes remain frozen on delivery in the Styrofoam box and my other product was packed and padded very well. The glass jar was not broken on delivery . The fish is excellent too. Very... See more
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Company details
Written by the company
Longino & Cardenal è un punto di riferimento per la ristorazione di alta qualità. Attraverso un’attività di scouting finalizzata all’eccellenza e all’innovazione, ricerca in tutto il mondo cibi rari e preziosi per portarli sulle tavole dei migliori ristoranti, alberghi e consumatori amanti del cibo gourmet
Contact info
Via Ambrogio Moroni 8, 20005, Pogliano Milanese, Italy
- customercare@shoplongino.it
- shoplongino.it
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Good quality and timing in delivery ok
9 September 2023
Reply from Longino & Cardenal Spa
Thank you so much!
L&C Team
Reply from Longino & Cardenal Spa
We're always happy to read this kind of feedback, thank you!
L&C Team
I have ordered a chunk of Castelmagno…
I have ordered a chunk of Castelmagno D'Alpeggio DOP, quite difficult to find cheese, especially in Dubai.
The delivery date was a couple of weeks later but the order arrived as stated.
And the price was surprisingly honest.
Thanks
15 August 2023
Reply from Longino & Cardenal Spa
Dear Marco,
thank you for sharing your experience.
We are sorry if there was a delay with your delivery, we are really pleased to hear that you are satisfied about our Castelmagno, we love it too!
L&C Team
You said deliver on the date
You said deliver on the date, you didn't show up and no notice. Need I say more?
21 August 2023
Reply from Longino & Cardenal Spa
Dear Hui,
Thank for your feedback, we are really sorry you did not receive your order as promptly as you expected.
Sadly as explained there was some operational delays with our logistic partner and your delivery has been missed on the requested date.
Please accept again our apologies. We can assure that we always try to keep our clients informed about the status of their orders.
Unfortunately errors occur from time to time so we discussed with our logistic partner in order to prevent this from happening again
Thank you once again for have chosen us
We are at your disposal for further information
Very fast delivery.
Very fast delivery.
Would you consider reducing the minimum purchase for free delivery to HK$500?
17 August 2023
Reply from Longino & Cardenal Spa
Dear Customer,
thank you for sharing your experience and suggestion. We care about shipping and we work everyday to get better and better!
L&C Team
I ordered frozen salmon and it was very…
I ordered frozen salmon and it was very fishy and had gone off
24 July 2023
Reply from Longino & Cardenal Spa
Dear Leila,
we are sorry to hear that your experience was not positive. Your opinion is important and will help us improve our services.
Our customer service team is always available to figure out a solution about what happened.
Reply from Longino & Cardenal Spa
Wilson, your feedback makes us soo happy, thank you!
Impeccable customer service
Impeccable customer service, somethings not always in stock but understandably so given their quality and where they must source them from, no complaints at all and again fantastic customer service. Grazie mille a tutto il Team Longino.
18 June 2023
Reply from Longino & Cardenal Spa
Kind Manny,
we really appreciate your feedback, thank you!
Reply from Longino & Cardenal Spa
Dear Peter,
thank you!
Great service and product
7 June 2023
Reply from Longino & Cardenal Spa
Kind Daniel,
thank you sooo much!
Excellent high quality product
27 April 2023
Reply from Longino & Cardenal Spa
Dear Akrem, thank you sooo much!
Good follow up on delivery arrangement
Good follow up on delivery arrangement, so I know exactly when I receive the goods.
Website is easy to navigate. I can find what I need and close the deal without and hassle.
13 April 2023
Reply from Longino & Cardenal Spa
Dear Winnie,
thank you sooo much!
Great
Great service, great products, good variety. I ordered the wild salmon and it was amazing. Highly recommend.
20 April 2023
Unprompted review
Reply from Longino & Cardenal Spa
Hi Wafaa, thank you soo much.
Reply from Longino & Cardenal Spa
Hi Ian, thank you very much!
Great experience
Great experience. Had lots of good products and excellent customer experience.
29 March 2023
Unprompted review
Reply from Longino & Cardenal Spa
Thank you very much for your kindness!
Reply from Longino & Cardenal Spa
Dear Zanguetzu Alvarez,
thank you so much for your order and for this feedback.
we truly hope to keep it going in this way and always offer you, order by order, an excellent service.
Team Longino & Cardenal
I order the 23 febb
I order the 23 febb. with quick order but I receive Saturday after 2 days. The frozen squid was no more frozen because no dry ice in the box. Now I cannot frozen another time.
24 February 2023
Reply from Longino & Cardenal Spa
Dear Andrea, thank you for your review.
Unfortunately we had a misunderstanding with our logistic partner that involved your order and that's why you received your parcels in that conditions.
Please accept again our apologies for this inconvenient.
Our Dubai Custome Service informed us that they contacted you and fix this problem.
Thank you again for have chosen us and especially for your collaboration.
At your disposal
Longino & Cardenal Team
Selling 300g but sending 200g of Salmon
I just bought some items for my first time on longino website but unfortunately I had a bad experience. First of all after payment there was not a confirmation/track order msg or email.
2nd in the website the piece of wild salmon says 300g each I got 2 none of those reached 300g
1 piece weight 200g almost half of what they are selling the other was weight 259g. Quality disappointed
23 January 2023
Unprompted review
Reply from Longino & Cardenal Spa
Dear Ana,
we are deeply sorrry for what happened for your order.
Please accept our apologies.
Our dedicated customer care informed us that they had already provided to refund you in the amount of missing weight.
We want to confirm you that we have discussed about this event with our warehouse employee that will pay more attention during the preparation of every orders, especially talking about the weight.
Thank you again for your review.
Longino & Cardenal Team
Reply from Longino & Cardenal Spa
Dear Emmanuele,
thank you so much for your order and especially for your nice review.
Hoping to see you soon on our online store.
Longino & Cardenal Team
Splendid!
Excellent items, perfect shipping and handling, and superior customer service. Highly recommended for fine foods.
25 December 2022
Reply from Longino & Cardenal Spa
Dear Serena,
thanks a lot for your review. We're glad you appreciated our service and products received.
Longino & Cardenal Team
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