From the ordering, discount codes to the fantastic range of products. The order to delivery experience was smooth and fantastic. Delicious quality caviar and Spanish sea bass and would order again. Wo... See more
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It’s great but im little bit sad bcoz in my previous two order they delivered not completely my place order, so they have to come again twice😊. But it’s okey no one is perfect..sometimes things happe... See more
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The food is great , I like the panettone and salmon that I had ordered. your customer service answers and react promptly to my questions, only I can’t see my order and trace my delivery on your websi... See more
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My 2 frozen fishes remain frozen on delivery in the Styrofoam box and my other product was packed and padded very well. The glass jar was not broken on delivery . The fish is excellent too. Very... See more
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Company details
Written by the company
Longino & Cardenal è un punto di riferimento per la ristorazione di alta qualità. Attraverso un’attività di scouting finalizzata all’eccellenza e all’innovazione, ricerca in tutto il mondo cibi rari e preziosi per portarli sulle tavole dei migliori ristoranti, alberghi e consumatori amanti del cibo gourmet
Contact info
Via Ambrogio Moroni 8, 20005, Pogliano Milanese, Italy
- customercare@shoplongino.it
- shoplongino.it
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 1 week
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Reply from Longino & Cardenal Spa
Grazie infinite Carlo!
Peccato che di Andrea ne abbiamo solo uno, altrimenti faremmo faville.
Al prossimo ordine
Team Longino & Cardenal
Pessima qualità dei gamberi
Pessima qualità dei gamberi, avevo richiesto la delivery il lunedì ma ho ricevuto la delivery venerdì quando non ero a casa.
Bad quality of prawns, I requested delivery on Monday but I received delivery on Friday when I was not at home.
7 October 2022
Reply from Longino & Cardenal Spa
Dear Luca,
thank you so much for your order and yur reviews.
We are sorry to read that your own experience with us wasn't fantastic.
We can assure you that we always follow every customer request, and in your case we have followed your request to deliver after the 6 PM (we came at 7) but we weren't able to find you at the address; since for the moment, we aren't able to deliver on sathurday in Dubai, the delivery was rescheduled on the following Monday.
In any case we suggest you to contact our customer care at the email customercare@shoplongino.ae for more information and for understanding what to do for the Mazara Prawns.
Thank you in advance for your collaboration
Team Longino & Cardenal
Awesome Cheese!
high quality cheese and juices! Customer service is super fast and very sincere and handle refunds due to any supply delays promptly. Love the whole interaction with service team via WhatsApp too!
30 September 2022
Reply from Longino & Cardenal Spa
Dear Sanjeev,
thank you so much for your kind words and for you loyalty in Longino & Cardenal HK.
Hoping to see you soon on our online store!
Have a lovely day
Team Longino & Cardenal
Website not updated and bad service.
Service: The website is not updated. I purchased the Asetra Caviar (30g) but got a call from the shop the next day that it is not available. I changed to Baikal Caviar instead, but the refund takes a few days to receive.
Delivery: The delivery guy told me to come down and collect my items as he doesn't want to pay the parking fees. Quite a bad impression on my first purchase.
Product: The quality of the product is good. Will make more purchases if the service and delivery will improve.
6 September 2022
Reply from Longino & Cardenal Spa
Good Morning Hadi.
Thank you for sharing your feedback.
We are deeply sorry for what happened with our delivery agent and we want to inform you that we have already taken our own actions for improving our service level.
Talking about the exchange between Asetra to Baikal caviar our customer care department informed us that they immediatly complete the refund, but sometimes it may take more than 48h due to bank procedures.
We truly hope to see you soon on our online store and we want to confirm you our intention to satisfy all of your requests.
Thank you again for your feedback!
Team Longino & Cardenal
Great customer service, very fast delivery!
19 July 2022
Reply from Longino & Cardenal Spa
Dear Happy Customer,
we are more than happy ourselves, to have satisfied your expectations and have provided you the best service ever.
Thank you so much for have chosen us, and we truly hope to see you soon on our online store.
Have a lovely day!
Longino & Cardenal Team
Amazing quality and also packaging…
Amazing quality and also packaging though pre-ordering caused some issues with the actual delivery date. But the ingredients were restaurant quality, some can’t be found even in places like CitySuper or Great.
12 July 2022
Unprompted review
Reply from Longino & Cardenal Spa
Dear Fiona,
thank you so much for your purchase and for your review!
We truly hope for the next time to improve our service, so you will not face any issue regarding the delivery date.
Have a lovely day
Longino & Cardenal Team
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