Very fashionable shoes for a good price and good customer service - helped with my refund/return case very fast.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
wonderful boots and sandals. love them very comfy and an amazing deal. excellent customer service too. you can't beat these prices. I'm so obsessed with my boots especially they are perfect.
Company replied
I saw the boots online and loved them! I decided to treat myself with a Christmas give so I ordered them. Even though they came from China, they arrived to Portugal relatively quickly. Unfortunately,... See more
Company replied
I ordered beautiful boots. They both look awsome but bit small size. Mandy assisted my change request and she dealt it beautifully. Im really happy with Size-changing procedures even though it’s on o... See more
Company replied
People also looked at
Customer service at its best!!
I ordered these sandals which I thought were beautiful and which I thought would be perfect for the occasion. Unfortunately I needed to return them bc I failed to check the heel height so when they arrived the heel was higher than I wanted it to be. I reached out to them and they tried to work with me to see if there was anything they could do to make sure I had a positive resolution and happy customer. They gave me several options to make it right. I received a great customer service experience and positive outcome. Really satisfied customer and a place where I know it’s safe to order from in the future. Thank you so very much for going far and beyond my expectations.
17 May 2024
Unprompted review
Reply from shopnewbella.com
Hey dear,
How are you and thanks a lot for your great support.
We will be here to help you like always and your kind review is a GREAT HELP for us.
Thank you and have a nice day!❤️
Best wishes,
I LOVE SHOES So I ordered 3 pair of…
I LOVE SHOES So I ordered 3 pair of shoes so excited! 2 are not fitting and so I wanted to exchange - they will not respond and then they want pictures of how they don't fit! There are to many cute shoe companies out there to waste your time with such terrible customer service! BUYER BEWARE!
UPDATE - Now that I posted this review - they are interested in helping me - a month later and are asking for the same information I have already provided - with pictures which I have already provided as well? Terrible - horrible customer service!
30 April 2024
Unprompted review
Reply from shopnewbella.com
Thank you for reaching out to us.
We apologize that the product did not meet your expectations and caused you inconvenience. We are committed to resolving this matter for you promptly.
To assist you further, could you please provide us with the order ID associated with your purchase? With this information, we will be able to look into your order details and address your concerns effectively.
Thank you for your cooperation. We look forward to hearing from you soon.
Best regards,
Excellent service very helpful and quick
Excellent service very helpful and quick
15 May 2024
Unprompted review
Reply from shopnewbella.com
Hey dear,
How are you and thanks a lot for your great support.
We will be here to help you like always and your kind review is a GREAT HELP for us.
Thank you and have a nice day!❤️
Best wishes,
The shoes are beautiful
The shoes are beautiful. Customer service was exceptional in helping me to resolve an issue. I will definitely be ordering in the future!
13 May 2024
Unprompted review
Reply from shopnewbella.com
Hello,
Thank you for your kind words and for reaching out to us.
We're committed to providing you with the best support possible, and your satisfaction is our top priority. Your feedback is invaluable to us, and it helps us improve our services to better meet your needs.
If you have any further questions or concerns, please don't hesitate to let us know. We're here to assist you every step of the way.
Wishing you a wonderful day ahead!
Best wishes,
Try them!
Found newbella via IG and gave it a shot. First pair of shoes were a little to big unfortunately but the customer service could help me easily. 5 stars for their customer service.
The shoes themselves now fit perfect and are chic and comfortable. Can’t wait for the first event to wear them
2 May 2024
Unprompted review
Reply from shopnewbella.com
Hello,
Thank you for your kind words and for reaching out to us.
We're committed to providing you with the best support possible, and your satisfaction is our top priority. Your feedback is invaluable to us, and it helps us improve our services to better meet your needs.
If you have any further questions or concerns, please don't hesitate to let us know. We're here to assist you every step of the way.
Wishing you a wonderful day ahead!
Best wishes,
Helpful customer service team
I ordered shoes that were a bit tight and the customer sales team were really helpful in seeing if I could exchange my shoes. Unfortunately this wasn’t possible so they arranged for me to receive a full refund, they were super helpful, and took me through all options available as well as being quick at responding to my queries
7 May 2024
Unprompted review
Reply from shopnewbella.com
Hello there,
Thanks for your great support and we will try our best to help you and will be with you always.
Your sincere feedback will encourage us.
Thanks again and wish you a nice day.❤
Best wishes,
I accidentally got one size too small…
I accidentally got one size too small but the team really helped me get the right size. They are so helpful and the actual product itself is phenomenal. I would highly recommend these shoes. And the issue was resolved within a day. How amazing is that? Highly recommend!
Tarini :D
30 April 2024
Unprompted review
Reply from shopnewbella.com
Hello there,
Thanks for your great support and we will try our best to help you and will be with you always.
Your sincere feedback will encourage us.
Thanks again and wish you a nice day.❤
Best wishes,
BEAUTIFUL Product and Awesome service
The product is BEAUTIFUL and they are so simple to deal with. I accidentally went too small with some boots and couldn’t get them on, they were so easy to work with! I highly recommend!
23 April 2024
Unprompted review
Reply from shopnewbella.com
Hello there,
Thanks for your great support and we will try our best to help you and will be with you always.
Your sincere feedback will encourage us.
Thanks again and wish you a nice day.❤
Best wishes,
I ordered a pair of shoes in November…
I ordered a pair of shoes in November they came damaged and I wasn't offered a refund or the opportunity to return .Against my better judgement I ordered some boots which after 2 months you said they were out of stock I was then promised a refund which never arrived.
Website says easy returns lies.
I said I didn't want anymore items you still refuse to refund my money and you owe me £50
17 November 2023
Unprompted review
Reply from shopnewbella.com
Dear customer,
I am very grateful for your strong support here, and sorry that the product did not meet your expectations and caused you trouble.
Well, we will send you an email for the case and please reply to us there.
So sorry again and keep in touch.
Wish you a nice day.❤
Best wishes,
HIGHLY RECOMMEND
I recently bought shoes from Newbella. They are Exactly what I wanted. Their products are Stylish and Unique. The shoes didn’t fit me as well as I’d hoped. Customer Service was a Joy to deal with, couldn’t be More accommodating. I HIGHLY RECOMMEND purchasing from this site, I will be telling my friends about my experience. I love supporting Good people, hope you do too!
10 April 2024
Unprompted review
Reply from shopnewbella.com
Hello there,
Thanks for your great support and we will try our best to help you and will be with you always.
Your sincere feedback will encourage us.
Thanks again and wish you a nice day.❤
Best wishes,
Reply from shopnewbella.com
Hello there,
Thanks for your great support and we will try our best to help you and will be with you always.
Your sincere feedback will encourage us.
Thanks again and wish you a nice day.❤
Best wishes,
I love love my bag
My bag was so nice made really well I love love my bag
1 April 2024
Unprompted review
Reply from shopnewbella.com
Hello there,
Thanks for your great support and we will try our best to help you and will be with you always.
Your sincere feedback will encourage us.
Thanks again and wish you a nice day.❤
Best wishes,
My shoes
Love my shoes…very comfortable & great quality! Customer service was super helpful with my questions…they answered them very promptly and efficiently! Hope to shop again in the future…thank you!
22 March 2024
Unprompted review
Reply from shopnewbella.com
Hello there,
Thanks for your great support and we will try our best to help you and will be with you always.
Your sincere feedback will encourage us.
Thanks again and wish you a nice day.❤
Best wishes,
Very helpful
Very helpful, friendly and efficient customer service from Mandy - thank you. Lovely sandals, great quality.
Would recommend.
19 March 2024
Unprompted review
Reply from shopnewbella.com
Hello there,
Thanks for your great support and we will try our best to help you and will be with you always.
Your sincere feedback will encourage us.
Thanks again and wish you a nice day.❤
Best wishes,
The boots I received were extremely…
The boots I received were extremely poor quality. I could not return them bc of shipping costs. They were around $30 dollars the customer service was nice. They refunded me $10. Whatever 🤷🏻♀️
8 March 2024
Unprompted review
Reply from shopnewbella.com
Dear customer,
I am very grateful for your strong support here, and sorry that the product id not meet your expectations and caused you trouble.
I verified the after-sales record. At first, you requested a return because you didn’t like the style of the shoe. We accept returns and refunds, but I’m sorry to tell you that since this problem is from the buyer, according to our return policy , generally buyers need to bear the shipping cost。
https://www.shopnewbella.com/pages/return-policy-1
Secondly, we have been trying our best to help you and provided solutions and you accepted a 30% of refund, so we refunded 10USD to you.
Of course, if you insist on returning the product, we will help you.
Please let us know and we will check it for you.
Have a nice day.
Best wishes,
Reply from shopnewbella.com
Hello there,
Thanks for your great support and we will try our best to help you and will be with you always.
Your sincere feedback will encourage us.
Thanks again and wish you a nice day.❤
Best wishes,
These shoes are absolutely amazing
These shoes are absolutely amazing, I recently found about these shoes and I just love them. Also the customer service is wonderful, I had to exchange shoes because of the wrong size and they did it no problem. I recommend this company and their shoes!!
30 January 2024
Unprompted review
Reply from shopnewbella.com
Hello there,
Thanks for your great support and we will try our best to help you and will be with you always.
Your sincere feedback will encourage us.
Thanks again and wish you a nice day.❤
Best wishes,
So accommodating and communicative
So accommodating and communicative! Thank you!
3 March 2024
Unprompted review
Reply from shopnewbella.com
Hello there,
Thanks for your great support and we will try our best to help you and will be with you always.
Your sincere feedback will encourage us.
Thanks again and wish you a nice day.❤
Best wishes,
Issue with FAST resolution
Something happened in transit and my order came damaged. The response was swift and helpful. I have a new pair already and they fit and look beautiful! Very pleased with the transaction and service!
20 March 2024
Unprompted review
Reply from shopnewbella.com
Hello dear,
Thank you for your kind review.
Your strong support is an encouragement to us, thank you again, we will keep good customer service and will let you happy always.
Have a nice day.
Best regards,
The customer service is professional…
The customer service is professional and doing the job very well.
15 March 2024
Unprompted review
Reply from shopnewbella.com
Hello dear,
Thank you for your kind review.
Your strong support is an encouragement to us, thank you again, we will keep good customer service and will let you happy always.
Have a nice day.
Best regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.