shopnewbella.com Reviews 399

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Very fashionable shoes for a good price and good customer service - helped with my refund/return case very fast.

Rated 5 out of 5 stars

wonderful boots and sandals. love them very comfy and an amazing deal. excellent customer service too. you can't beat these prices. I'm so obsessed with my boots especially they are perfect.

Company replied

Rated 5 out of 5 stars

I saw the boots online and loved them! I decided to treat myself with a Christmas give so I ordered them. Even though they came from China, they arrived to Portugal relatively quickly. Unfortunately,... See more

Company replied

Rated 5 out of 5 stars

I ordered beautiful boots. They both look awsome but bit small size. Mandy assisted my change request and she dealt it beautifully. Im really happy with Size-changing procedures even though it’s on o... See more

Company replied


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

399 reviews

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Rated 5 out of 5 stars

Fast delivery!

Fast delivery!
I bought the lug sole mousse fit stretchy knee-high boots.
Received in 1 week from China!
Round toe/chunky heel/comfortable & stylish!

12 March 2024
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Hello dear,
Thank you for your kind review.
Your strong support is an encouragement to us, thank you again, we will keep good customer service and will let you happy always.
Have a nice day.
Best regards,

Rated 5 out of 5 stars

There were discrepancies to my order…

There were discrepancies to my order payment but the issue was quickly resolved. Great service!

6 March 2024
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Hello dear,
Thank you for your kind review.
Your strong support is an encouragement to us, thank you again, we will keep good customer service and will let you happy always.
Have a nice day.
Best regards,

Rated 5 out of 5 stars

Excellent in every way 🎯

Excellent service
Excellent quick delivery
Excellent quality
Excellent range
Very friendly
Even when a style l bought wasn’t suitable they quickly assisted me and replaced by shoes.
Highly recommended 🎯🎯

1 March 2024
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Hello dear,
Thank you for your kind review.
Your strong support is an encouragement to us, thank you again, we will keep good customer service and will let you happy always.
Have a nice day.
Best regards,

Rated 5 out of 5 stars

Christmas Deal!

The bag came in a beautiful dust bag awesome quality. Perfect size for work and for a day out to shop! Sucha good buy!!

5 March 2024
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Hi thanks a lot for your kind review:)
We will stand with you always and will try our best to help you.
Thanks again and wish you a nice day.
Best regards,

Rated 5 out of 5 stars

Perfect products and quick delivery

Perfect product and quick delivery. I 100% recommend. I ordered from France and the customer service was very reactive. Thanks !!

24 February 2024
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Hi thanks a lot for your kind review:)
We will stand with you always and will try our best to help you.
Thanks again and wish you a nice day.
Best regards,

Rated 5 out of 5 stars

Helpful customer service team

When the courier service mishandled my order, New Bella's customer service team was very responsive, empathetic, and overall a great help in figuring out the issue and finding a proper solution.

1 February 2024
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Hi thanks a lot for your kind review:)
We will stand with you always and will try our best to help you.
Thanks again and wish you a nice day.
Best regards,

Rated 5 out of 5 stars

Great customer service!

28 February 2024
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

absolutely great customer service and…

absolutely great customer service and the products are unique

28 February 2024
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

The customer service is very good

The customer service is very good, they’re nice and did help me out with the problem.

24 February 2024
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Great customer service

Great customer service, very fast and easy communication via WhatsApp, thanks a lot!
I love the product, the shoes are so comfortable and beautiful!

22 February 2024
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Hi thanks for your support.
We will try our best to help you and will stand with you always.
Wish you a nice day.

Best wishes.

Rated 4 out of 5 stars

Mandy was very helpful and lovely

Mandy was very helpful and lovely. She ensured that there was no miscommunication or misunderstandings when dealing with my issue and allowed me to choose from a few different solutions as well.

21 February 2024
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Hi thanks for your support.
We will try our best to help you and will stand with you always.
Wish you a nice day.

Best wishes.

Rated 5 out of 5 stars

Really helpful customer service

Really helpful customer service, exchanged my shoes for a smaller size without any charge for re posting.
Lovely shoes, look way more expensive than they were.

21 February 2024
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Hi thanks for your support.
We will try our best to help you and will stand with you always.
Wish you a nice day.

Best wishes.

Rated 3 out of 5 stars

I received shoes and they are too big

I received shoes and they are too big, there is no way to contact this company, when I google I am sent to an unsafe site that won't let me go to this store??? How can you do returns with no return label??

12 February 2024
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear customer,
I am very grateful for your strong support here, and sorry that the product id not meet your expectations and caused you trouble.
As our site is upgrading for a few days and it is fixed today.
May you give me the order id so that we can check it for you?
So sorry again and waiting for your reply.
Best regards,

Rated 5 out of 5 stars

Great customer service and comfy boots

I always get great and speedy customer service when I email. I also love the boots, they are so comfortable that I've stopped wearing flats as much.
The only thing that is odd is that I can order a size and it doesn't fit for all the pairs.

1 February 2024
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Hello dear,
Thank you for your kind review.
Your strong support is an encouragement to us, thank you again, we will keep good customer service and will let you happy always.
Have a nice day.
Best regards,

Rated 5 out of 5 stars

Problem solved

After I had some troubles with my order and the shipment I was mad and I left a bad review. The staff replied to me and they managed to solve the problems, they were very polite and in a few days I got my item (a beautiful bag) and also a small gift. I really appreciated their customer service.

1 February 2024
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Hello dear,
Thank you for your kind review.
Your strong support is an encouragement to us, thank you again, we will keep good customer service and will let you happy always.
Have a nice day.
Best regards,

Rated 5 out of 5 stars

Good service

Respond fast, good service

28 January 2024
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

I made a purchase of boots

I made a purchase of boots, I wanted to buy them for a long time. It arrived home quickly, but unfortunately it didn't fit my foot. But I quickly got a response and they will send another model at no cost to my home. I recommend.

30 January 2024
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Good service

Good service. Item didn’t fit, but was able to exchange for another with no fuss. Nice comfortable shoes.

26 January 2024
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Very helpful customer service

Very helpful customer service. They were quick to answer and they provided good solutions

18 January 2024
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Great customer service

Great customer service, resolved my problem quick and efficiently

19 January 2024
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

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