Shoppers Drug Mart Reviews 

I was sent an Optimum promo for No Tax on most items, in store only on September 1st from 12 am to 11:59 pm. I shopped and at the till, the Supervisor said "It says at participating stores" which I believe meant not at Loblaws or the other stores the app promotes. I feel absolutely cheated. I want SDM to make it up to me.

So I just been to shoppers drug Mart location 8962 152 st surrey bc.
The pharmacist was asking for to wait for one and half hour, which is way too long. Seems like doesn’t feel like to work there. Prescription is a simple but his excuse that he is alone.
it was busy at all. I’ve been in hospital for approximately 12 hours and get my prescription from here but he’s giving me more waiting their time than usual which was very disappointing.

Staff is rude every thing so expensive soap is 10$ and a book is 15$ why is it so much money just to have fun!!!!

Prices at Shoppers (compared to other Canadian pharmacies) charges $6 - $10 more on their products. Why? Its the exact same products as the other pharmacies.
This group (loblaws etc) are given free reign to rip us off. It has to stop!!!!!!

Don’t ever bring anything from another store that can be cross branded to their stores these jerks will lie cheat and say you stole it even when you didn’t so now I walk in with generic brand stuff from other stores they try and say I stole it yeah ok stupid it’s great value brand like can’t you read? Or do you just not care! Oh yeah I forgot you don’t care. And by the way I’ve watched so many people steal from your stores and half the time you don’t even do anything. So you’d rather go after people who don’t steal and just let the real thieves get away with it? Figures…..

When I went into the store on king st west in oshawa I was a regular customer and was in this store almost every night due to my occupation I was in there at nights and they were open 24 hours. I was using my optimal card regurly as I thought the prices were a little high and it helped . When I was surprised to hear that I won a million points on the card . It worked out to a 1000 dallers worth of merchandise. I was in that store everynight for about a year buying groceries and whatever I needed . I remained a loyal customer for many months until I bought a 500 prepayed visa card because at the time i was buying bitcoin and had my bank card cancelled several times .After I bought the card I went to pay my phone bill and my crypto but the card had no money except for 1.69 left and I was only gone from the store strait home and it took about 20 min
Both visa and shoppers gave me several unacceptable excuses and shoppers directed me to some service out of the country who pretended it was the first time I called when I had called everyday for 2 weeks until they wore me out . I can prove all this as I kept the bill and I used my bank card to buy the visa but after time the bill has lost the ink and unreadable and neither company was willing to help or investigate

Well, I never like to use the self check out starting by the fact that I have seen that you can get into trouble by using it, as they can say that you stole, and also for the fact that they have high prices and are looking for short cuts by firing people and forcing clients to work by doing the self check out, so I always do the line.

At this store at 7060 Warden Ave, the cashier refuse to let me pay, so I left the products and call the store to let them know that is not ok to force their clients to use self check out and they should hire people to do the job, however, the manager was so rude, she said the system gets slow and that's why you have to use self check out. I told her, that before they used to have 2 people and worked well, and that I spend from 200 to 300 per month at shoppers, between OTC and beauty products and she just start making fun of me like saying that is not an important ammount.

Usually a good manager looks to hear the customers and try to improve but with managers like that, I'm not surprise the store has bad service.

To: Pharmacy Manager
Shoppers Drug Mart – Courtenay, BC

Subject: Formal Complaint Regarding Unprofessional Conduct and Poor Service

Dear Pharmacy Manager,

I am writing to formally express my dissatisfaction with the service I received at your Courtenay, BC location during a recent visit to pick up a prescription.

After waiting in line, a staff member located my prescription but informed me I would need to wait for the other till, as one was out of order. The only working till was occupied by several staff members and an elderly gentleman who was communicating by writing due to a speech impairment. While I fully understand and respect the need for careful consultation in such cases, the till was not being used for transactions during this time.

I politely suggested that the consultation be moved to the non-functional till area so that the working till could be used to assist other waiting customers. In response, I was met with an unprofessional and hostile reaction from a staff member who accused me of lacking compassion, being impatient, and thinking I was “so important.” This response was not only inappropriate but also deeply disrespectful, especially given the reasonable nature of my request.

This experience was unacceptable. No customer should be subjected to such treatment when raising a valid concern. As a result, I will no longer be using your pharmacy services and will be advising others to avoid this location as well.

I hope you take this matter seriously and address the conduct of your staff to ensure other customers are not treated in the same manner.

I go to shoppers drug Mart a few times a week. When I went there today, they had no tea and no milk This isn’t the first time this has happened to me. It’s ridiculous. If I could give 0 stars I would have done that. One of the worst Shoppers out there in Milton Ontario.

The staff at Pharmacy are often wrong and always rude.
This store is 10 to 50 % more expensive on EVERYTHING than London Drugs or other nearby stores.
Long lines always.The neighborhood deserves much better.People need to consider options.

Shoppers Drug Mart Thompson & Louis St Laurent
1020 Kennedy Circle, Milton, ON L9T 5S4 | 47.23 km
Store #1344
I received a giftcard for $150 for Airbnb and it was fraudulent. The pin number had a another scan bar pasted over. This was christmas gift 2024.
When I tried calling the store April 2025 no one has gotten back to me and would not claim the responsibility.

I wish I could NOT even give a one star. Now they have a fantastic company Metro Supply Chain doing the deliveries and it is a DISASTER.
I never had issues before and I have had deliveries at home and now you have to wait ALL day for the delivery guy. We have a system where all deliveries companies use and this one is the exception.
Lesson learned-Do not order anything!!!

I visited this location on 10970 Airport Road Brampton on Sunday July 13th.
Friendly and helpful staff, especially Taleiah and Hemma at the cosmetic counter with their professionalism and expertise.

Was at checkout cashier has no clue what they were doing. Told her at least 4 times what I wanted her to do with my tickets and she couldn't do it. To top it all off her name tag said she was a cashier supervisor. How can you be a supervisor and not know how to the job?

Shoppers drug mart has gone downhill for the past few years. You no longer get a print out of the medication and possible side effects today I got a new prescription and no consultation or asked if I had any questions or concerns . Customer service is not what it used to be I am considering looking for a new drug store however i doubt they will be any better

I went to the Beauty Boutique at Shoppers Drug Mart in Oakville at Dundas and 3rd Line. I often shop at other locations and have to say the ladies there are the worst and rudest women I’ve ever come into contact with. Absolutely horrible social skills and customers service. Very arrogant and dismissive even though they sell the luxury skincare. You would think that they would care about selling the product as they need the commission. I will definitely be not going back there. They need additional training in customer service.

Just came out of the shoppers at port union rd. the person behind the counter already looked annoyed working there. (Every time I always feel like I have bothered them for doing there job) I came to pick up my meds and add another refill med to my list, with that said my insurance has changed and asked for his help to change it. I messed up with the company and this guy totally ignored me and started helping others as they were walking in. Not like there was a line up just as someone else walks up to the counter to pick up, he took there order. Four customers..I was so annoyed that I went to the pick up line and he served me like we never met. I paid for my prescription. will never step into ANY shoppers again. Their service is terrible. Without us customers you guys will fall if you don’t change your stuck up attitudes.

On Sunday, June 8, 2025, I need to buy a Calling Card inorder to make an international Call on Sunday night. I bought 2 $5 cards for gravenhusrt Shoppers Drug Mart on 511 Muskoka Road South, Gravenhurst.

The cards were old inventory and woyuld not work. On Monday, after missing the needed International Card, we contacted the Callinf service, who informed us that the card was old, but they did 'activate' it on Monday.

I went to return the Card one week later on June 15, 2025. I was told by an employe ethat the card was 'Final Sale'. I asked where this was displayed, since it was not expressed when I bought the card. She stated it was nowhere displayed, but should be common knowledge.

I asked for a manager. Ashlee Allen said she would not help me since the card was ono refundable. I asked her where it stated this policy, but she said it was not displayed. I stated this was in violation of the "CONSUMER PROTECTION ACT" but she said I had to take it to the Corporate Level.

I know it's only $10 but the principle of buying something which could not achieve what I needed, even though, when purchasing, I stated I needed to make an International call on June 8th, I should have been able to return the card which wasn't activated.

I WILL NEVER AGAIN PURCHASE ANY ITEM FROM SHOPPER DRUG MART. THEY DO NOT HAVE ANY IDEA WHAT CUSTOMER SERVICE IS AND THEIR PRODUCTS ARE OVER PRICED.

This was the first time using their Online "service" - the ineptness of their courier E24 and the subsequent stalling delay in refunding the money is beyond comprehension. Ever since the "merge" with PC both the Points given was a disgraceful ripoff and the complacent non-service compounds their corporate ethical inefficiencies.

Shopper's sells fraudulent giftcards that scammers have already redeemed, and Shoppers will not refund you your money for them. It's a common scam, but lack of accountability from this chain store and their distributor is disappointing. Take your hard earned dollars elsewhere.