The Shirt Plugs Reviews 

335
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 167 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, especially the retro shirts, often noting the excellent fit and material. Many people also highlight the exceptional customer service, appreciating quick responses and helpful support and the wide selection of items available. However, some customers noted prolonged delivery times, with orders occasionally taking several weeks or not arriving. A few also found sizing inconsistent, with items running smaller than expected, and some experienced issues with product quality or authenticity. Conversely, a small portion of people felt customer support was unhelpful or unprofessional.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the high quality of the... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the high quality... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers expressing significant frustration... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing frustration over extremely... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, communicative, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I guess most importantly, the jerseys are very good quality. The disappointing factor is the website says you will receive your items in 7-14 days from order date. It took almost a week itself for the... See more

Rated 5 out of 5 stars

The best place for retro shirts on the internet from a lover of all things retro…ordered a Roma 3rd too from 91/92 season….quality and fit is top drawer, will order of site again 100%…range of tops is... See more

Rated 5 out of 5 stars

When it comes to shirts, there are so many scammers and phonies out there making big promises but not delivering on quality. I’m very pleased that I found this website, the products are top-notch, and... See more

Rated 5 out of 5 stars

No better place to get your retro football tops! I picked up three in the 3-for-2 deal, and the quality of each one was incredible. One was for my brother, an AC Milan shirt as growing up we were alwa... See more


Company details

Written by the company

At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.


Contact info

4.0

Great

TrustScore 4 out of 5

335 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(335)

173 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class!

Bought multiple shirts from shirt plugs, great tops.

Massive choice of retro's aswell.

Great guys to deal with!

29 June 2026
Unprompted review
Rated 2 out of 5 stars

It’s been a month since I placed my…

It’s been a month since I placed my order on June 3, and I still haven’t received it. What confused me even more is that I received an email asking how my order was, even though it hasn’t been delivered yet.

A one month delivery time is simply too long. In my opinion, two weeks should be the maximum. At this point, I can’t comment on the product quality because I haven’t received it yet.

I hope my order will eventually arrive, but I’m also concerned about what happens if the size doesn’t fit. Will I have to wait another month or two for an exchange? This is something the company should take into consideration, as such long delivery times make returns and exchanges very inconvenient.

Overall, I’m disappointed with the service so far and hope this experience improves.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. Don’t ever buy from these people. Still haven’t received my products, and no money back.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Quality

So happy to receive my order, everything is perfect, and the quality is great. Quick answer from customer-support on my inquiry, just good service all around.

28 June 2026
Unprompted review
Rated 1 out of 5 stars

I would not recommend The Shirt Plugs

I would not recommend The Shirt Plugs. The quality of the shirt was terrible and nowhere near what I expected. On top of that, the delivery took four weeks because the package wasn't properly labeled, which caused unnecessary delays. Overall, it was a very disappointing experience, and I won't be ordering from them again.

Wish I can give lower than 1 star.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Impressive service + product!

Immediate, non-AI customer service. Fixed a mistake I made instantly. Acceptable shipping times during World Cup demand surge. Shirt quality exceeded expectation. Will be a return customer!

27 June 2026
Unprompted review
Rated 1 out of 5 stars

This is clearly a scam

This is clearly a scam, the shirts themselves are clearly fake, which is to be expected given the price. The quality is abysmal however. The size and cut of the shirt feels and wears like somebody with 2 fingers on each hand put it together stay clear unless you want to be disappointed

27 June 2026
Unprompted review
Rated 1 out of 5 stars

Be careful! Payment autovalidated

Attention! My son was looking for shirts and the payment has been validated on my ipad without my confirmation with fingerprint or app. BE CAREFUL. Cancel policy requires 5£ ?!? This website seems not good at all, don’t use it.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. Made an order over a month ago, still have not received my shirts. They promised it before the World Cup, but they never came and when I asked them they just said to wait. Then after 3 weeks went by they said they were going to ”re-ship”, but they never sent it in the first place.
And now after they ”re-shipped” it still hasn’t arrived and they won’t do a refund.

22 June 2026
Unprompted review

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