The Shirt Plugs Reviews 

327
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 161 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often noting the excellent stitching, fabric, and overall craftsmanship of the replica items. Many reviewers are impressed with the wide selection of items available and the responsive, helpful customer service, which includes quick answers to inquiries and assistance with order changes. The service is frequently described as excellent from start to finish, with many appreciating the support provided, even in cases of misdelivered orders. However, some customers experienced dissatisfaction with order and delivery times, with several reporting delays of up to a month or more, and some never receiving their items. There were also concerns regarding product sizing, with some finding items to run significantly smaller than expected, and a few reviewers noted issues with the quality of certain products, describing them as abysmal or not officially licensed.

What people talk about most

Product

People report positive experiences with product quality, with many reviewers praising the excellent quality... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction and even delight... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant frustration over... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing frustration over extremely... See more

Customer service

Users describe positive interactions with customer service, highlighting that the team is communicative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No better place to get your retro football tops! I picked up three in the 3-for-2 deal, and the quality of each one was incredible. One was for my brother, an AC Milan shirt as growing up we were alwa... See more

Rated 5 out of 5 stars

My order was placed on June 14 and was delivered on July 6. The quality of the product is excellent. It’s not an original item, of course, but it’s a very high-quality replica with embossed detail... See more

Rated 5 out of 5 stars

Blown away by the quality from The Shirt Plugs, if you are looking for modern pieces or classic gems, they have you covered! Best selection out there, will be ordering again ASAP

Rated 5 out of 5 stars

The Shirt Plugs is helpful, friendly and quick to respond. The service was excellent from start to finish and the quality of the soccer jerseys are great and exactly what you want when buying jerseys.... See more


Company details

Written by the company

At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.


Contact info

4.0

Great

TrustScore 4 out of 5

327 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(327)

163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything is excellent

Everything is excellent, shipment, jersey quality, price... No better place to buy your football memorobilia.
Would recomend to everyone, as i did to my friends.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Saw Shirt Plugs on Instagram and…

Saw Shirt Plugs on Instagram and thought this is too good to be true….but took a punt and ordered the Japan away shirt.
Really good quality shirt and delivery wasn’t too long considering it was being shipped from Australia to England!
Would recommend and will be ordering again.
They just need to stock some Manchester United retro shirts and I’m ‘stoked’ 😉

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing camisas!!

I ordered several shirts from The Shirt Plugs leading up to the World Cup and I couldn’t have asked for better quality shirts. Beautiful!

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Ik have 2 shirts now

Ik have 2 shirts now. Both of very high quality. One is the dutch national shirt of the worldcup 98 en the other is this year shirt from Colombia. Fit, colors, fabric, it's all very good. Shirt came pretty quick in a sales bag. Overall. Compact, website, quality en delivery very good.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

I never received my order

I never received my order
They claim to have delivered the parcel but I never received it. The day they claim to have done the delivery I was away in Bolivia so there is no chance I could have opened the door. When I asked their client services this was there answer: "contact Royal Mail". I would believe one might feel a bit more concerned to actually fulfill the order until you receive the jersey. Quite appalling client service and obviously don't trust them with your money! Hard to understand what business they are running but probably scamming people.

3 June 2026
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hi Maxime,

After you contacted our support team, we responded promptly. We provided the delivery confirmation, photographic evidence showing the parcel at your property, and we also contacted Royal Mail directly. Royal Mail confirmed the parcel was successfully delivered and supplied additional delivery evidence. During our correspondence, you also confirmed that the property shown in the delivery photographs was indeed your address.

Unfortunately, once a parcel has been marked as delivered by the carrier, confirmed by Royal Mail and supported by photographic evidence, there is very little a retailer can do from our side.

For this reason, we advised that the next step would be to pursue the matter with Royal Mail, as they are the party responsible for the delivery and any investigation or compensation relating to a confirmed delivery.

We reject the suggestion that this was a scam. We fulfilled the order, provided tracking, investigated the matter on your behalf, contacted Royal Mail directly, and shared all evidence available to us throughout the process.

We genuinely regret that you're unhappy with the outcome, but we did everything reasonably possible to assist based on the information and evidence provided by the carrier.

The Shirt Plugs Team

Rated 5 out of 5 stars

Fantastic.

Fantastic.
Better than the originals.
Very cheap also.
I'll be buying more from
The Shirt Plugs

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Great quality shirt

I was blown away by the initial quality of these shirts. They look genuine and have sewn on club badges etc.

It is very important to buy a size, maybe even 2 sizes up however as these appear to be Chinese sizes. I generally like retro shirts to be a baggier fit, but as a 6ft2 guy with broad shoulders, an XXL, which is the biggest size they do, is probably a bit tighter than I would ideally like. If they had 1 size bigger that would be perfect.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

I’ve bought 10 plus jerseys on multiple…

I’ve bought 10 plus jerseys on multiple different occasions and loved the product every time. Easy to work with and great customer service! My jerseys are all great quality and have stayed that way even with lots of wear and washing.

23 May 2026
Unprompted review

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