The Shirt Plugs Reviews 

335
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 167 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, especially the retro shirts, often noting the excellent fit and material. Many people also highlight the exceptional customer service, appreciating quick responses and helpful support and the wide selection of items available. However, some customers noted prolonged delivery times, with orders occasionally taking several weeks or not arriving. A few also found sizing inconsistent, with items running smaller than expected, and some experienced issues with product quality or authenticity. Conversely, a small portion of people felt customer support was unhelpful or unprofessional.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the high quality of the... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the high quality... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers expressing significant frustration... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing frustration over extremely... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, communicative, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I guess most importantly, the jerseys are very good quality. The disappointing factor is the website says you will receive your items in 7-14 days from order date. It took almost a week itself for the... See more

Rated 5 out of 5 stars

The best place for retro shirts on the internet from a lover of all things retro…ordered a Roma 3rd too from 91/92 season….quality and fit is top drawer, will order of site again 100%…range of tops is... See more

Rated 5 out of 5 stars

When it comes to shirts, there are so many scammers and phonies out there making big promises but not delivering on quality. I’m very pleased that I found this website, the products are top-notch, and... See more

Rated 5 out of 5 stars

No better place to get your retro football tops! I picked up three in the 3-for-2 deal, and the quality of each one was incredible. One was for my brother, an AC Milan shirt as growing up we were alwa... See more


Company details

Written by the company

At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.


Contact info

4.0

Great

TrustScore 4 out of 5

335 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(335)

173 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic.

Fantastic.
Better than the originals.
Very cheap also.
I'll be buying more from
The Shirt Plugs

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Great quality shirt

I was blown away by the initial quality of these shirts. They look genuine and have sewn on club badges etc.

It is very important to buy a size, maybe even 2 sizes up however as these appear to be Chinese sizes. I generally like retro shirts to be a baggier fit, but as a 6ft2 guy with broad shoulders, an XXL, which is the biggest size they do, is probably a bit tighter than I would ideally like. If they had 1 size bigger that would be perfect.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

I’ve bought 10 plus jerseys on multiple…

I’ve bought 10 plus jerseys on multiple different occasions and loved the product every time. Easy to work with and great customer service! My jerseys are all great quality and have stayed that way even with lots of wear and washing.

23 May 2026
Unprompted review
Rated 3 out of 5 stars

Shirt Plug review retro Parma

I decided to try this company as i regularly purchase from a range of football shirt providers both online and through TikTok. I had read reviews of Shirt Plugs so decided to try for myself.
I went for a retro Parma shirt and due to the vintage nature of the shirt anticipated it would be a copy.
The shirt itself was well packaged and arrived within 10 days as per the terms on site. Quality is generally good however they are areas of visible stitching within the manufacturing which indicates a slightly lower quality stock. The shirt cost £41 which is a tad expensive and on the higher side of replicas I’ve bought however all in all happy enough with my purchasing experience.

22 May 2026
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hello Graeme,

We’re glad to hear your order arrived within the estimated timeframe and that you were overall happy with your purchasing experience. However, we are sorry to hear about the stitching concerns you mentioned. Our shirts should always arrive in excellent condition, and quality is something we take very seriously.

Please contact us through the live chat box in the bottom right corner of our website so our team can take a closer look and assist you further with this. We have staff available 24/7, and we’ll always do our best to help resolve any genuine quality concerns.

Thank you again for the feedback, as it helps us continue improving.

Rated 5 out of 5 stars

Material

The material is real quality and true to size, I would recommend this to anyone

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Pristine!

Delivery was quick and communication very transparent! The shirts I bought, for the upcoming World Cup, absolutely look amazing and the quality is pristine!

11 May 2026
Unprompted review
Rated 1 out of 5 stars

No response at all - bad Customer Service

EDIT: This is such an ongoing joke at this point. They have first (finally! it seems you get a reaction only after posting on Trustpilot) send me a mail asking me where I contacted them regarding this and asking where they said they cannot provide me with the phone number of the carrier. So I have replied to that exact mail and inserted an attachment as proof that showed all of my attempts to contact them and added that I never said they cannot provide a number or mail address. I just stated that the sender should contact the carrier or else they will not help me further as they do not want to talk with customers. Its how it works with this carrier.

That was sent on the 9th of May and as you can guess... Again no reply whatsoever. It's like they just mailed me just because of my review and therefore it looks like they are doing what they should. The moment I contact them (because you can't reply on Trustpilot), they don't answer anymore so you are back to square one. It's just unbelievable at this point.

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Be cautious of a serious lack of customer service.

I have placed an order on the 10th of april. I have been receiving updates consistently about the shipment and my product was finally gonna be delivered at the end of the month. To my surprise the delivery company confirmed by mail that my package has been delivered however it seems to be nowhere to be found.

How it works for us here is that customers cannot be in direct contact with the national delivery companies. They only want senders to be able to contact the delivery company so I have been trying for two weeks to get them to look into this matter.

As of this message I still haven't had a single reply on my mails from the company to look into this matter together with the delivery company. I do not blame them for the fact that my package was never delivered however you expect some level of customer service that they are able to help you with the matter. Now I am currently stuck in a phase where I am still waiting for a reply simply so we can track what has happened to my package. If this keeps up I will probably have to take matters myself by forcing a chargeback or looking into reporting this matter.

So be warned that you could possibly end up in a situation where the package was never delivered due to unknown reasons and you cannot solve the matter simply because of them not replying back to you.

8 May 2026
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hi Syron,

We appreciate you acknowledging that the delivery issue itself is not our fault. That said, we take customer service claims seriously, which is why we thoroughly checked our chat box, Instagram DMs and email inbox and could not find any messages from you. Please check if your emails were being sent to Support@shopshirtplugs.com

DHL allow you to contact them directly, and we certainly would never prevent that. In fact, that would have made a lot of sense and could have been one of the fastest ways to resolve this. When a package is marked as delivered but cannot be located, DHL provides customer support through both their phone line and email, which we are always happy to provide, or can also easily be found on their website.

There is no benefit to us not wanting you to find your package; quite the opposite. Our job is to help ensure customers receive their orders successfully. We have also now sent you an email directly to help resolve this issue and work toward getting your package located as quickly as possible.

Reply to second review:

The parcel was confirmed as delivered by DHL, the tracking number showed successful delivery, and proof-of-delivery photos were also supplied by the carrier. We also provided the customer with DHL’s contact information, even though it is already publicly available on the DHL website and on the tracking page linked on our website.

At no point did we refuse to help. We responded and advised the customer that, in situations like this, DHL may require the recipient to contact them directly regarding delivery specifics. This is standard procedure with many carriers.

The claim that we offer “no customer service” is simply incorrect. We employ staff specifically to monitor and respond to customer enquiries on our live chat 24/7, and enquiries submitted through our support channels do not go unanswered. The customer also never contacted us through our live chat regarding this matter.

Rated 5 out of 5 stars

Turkiye 2026 home shirt

I bought a Turkiye 2026 home shirt and the quality of the shirt was excellent and a very resonable price. If I buy any other shirt in the future, I would buy it from Shirt Plugs.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Company!

Great Company!

Incredible shirts with incredible customer service. Whenever I had questions the staff where always able to help me. Thank you!

2 May 2026
Unprompted review
Rated 5 out of 5 stars

5* Shirts

Wide variety and very friendly and professional customer service. I ordered three shirts, one of them being custom and all of them are quality. I’ll definitely be doing business with them again!

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Weird fake shirts and terrible customer service

After almost a month of waiting, it finally arrived. The shirt was awful, sizing was off and felt very fake. I wanted to return both but they didn’t accept a refund and there was no way to reason with customor service.

If you want to burn money, you should buy here 👍

28 April 2026
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hello, We’re sorry you feel that way, but we do need to clarify several inaccuracies in this review.

Your order did not take “almost a month” to arrive. Tracking shows it was in transit for approximately two weeks. While we understand that this may have felt longer than expected, it is not accurate to describe it as nearly a month.

You also received your shirts before Kingsday and did not raise any concerns about sizing or quality until after the event had passed and the shirts had already been worn. It is not fair to wear items for a specific occasion and then request a refund afterwards.

As clearly outlined in our store policy, we offer a 7-day return window, and all returned items must be in brand-new, unworn condition with original tags attached. This policy is in place for all customers and is followed consistently.

We always aim to assist our customers respectfully, but we cannot approve returns that do not meet these clearly stated conditions.

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