The Shirt Plugs Reviews 

335
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 167 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, especially the retro shirts, often noting the excellent fit and material. Many people also highlight the exceptional customer service, appreciating quick responses and helpful support and the wide selection of items available. However, some customers noted prolonged delivery times, with orders occasionally taking several weeks or not arriving. A few also found sizing inconsistent, with items running smaller than expected, and some experienced issues with product quality or authenticity. Conversely, a small portion of people felt customer support was unhelpful or unprofessional.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the high quality of the... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the high quality... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers expressing significant frustration... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing frustration over extremely... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, communicative, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I guess most importantly, the jerseys are very good quality. The disappointing factor is the website says you will receive your items in 7-14 days from order date. It took almost a week itself for the... See more

Rated 5 out of 5 stars

The best place for retro shirts on the internet from a lover of all things retro…ordered a Roma 3rd too from 91/92 season….quality and fit is top drawer, will order of site again 100%…range of tops is... See more

Rated 5 out of 5 stars

When it comes to shirts, there are so many scammers and phonies out there making big promises but not delivering on quality. I’m very pleased that I found this website, the products are top-notch, and... See more

Rated 5 out of 5 stars

No better place to get your retro football tops! I picked up three in the 3-for-2 deal, and the quality of each one was incredible. One was for my brother, an AC Milan shirt as growing up we were alwa... See more


Company details

Written by the company

At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.


Contact info

4.0

Great

TrustScore 4 out of 5

335 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(335)

173 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought a Brazilian national team.

I bought a Brazilian national team shirt. My experience was excellent, with email communication at every stage of the process, and the delivery was made within the timeframe initially provided. The product is good quality and offers excellent value for money.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Such a straightforward process

Such a straightforward process, considering the shirt came from Australia to the UK I was very impressed. Quality of the shirt for the price is first class too, I’ll definitely be ordering more shirts in the future :).

8 March 2026
Unprompted review
Rated 5 out of 5 stars

TheShirtPlugs for the win

The shirts come in a great packaging and they are great quality and have an amazing look. I have now done two different orders with the discount they offer and I can say I am a satisfied man.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Diabolical absolutely disgraceful I…

Diabolical absolutely disgraceful I placed and paid for a order on the 5 th December 2025 I am still waiting for it I have tried contacting them and have not even received a reply which again I find disgraceful.. I have sent several Emails .. no reply .. I have asked for a refund.. no reply .. I would not recommend this company to anyone and will take this issue further as stated in a Email today giving 48 hours to respond . Am totally disappointed with the shirt plugs .

5 December 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hi Lynn Campbell,

We are very disappointed to read your review, as the claims made are not accurate.

You placed your order on the 5th of December 2025. We contacted you on the 8th of December, the 18th of December, the 28th of December, and again on the 28th of January regarding an invalid address that was entered at checkout, which prevented us from dispatching your order. Unfortunately, we did not receive a reply to any of those emails.

We then received an email from you on the 10th of February. However, no order number or identifying information was provided, which meant we were unable to locate your order. When we replied requesting further details so we could assist you, we received an automatic response stating that “Lynn is busy right now and will reply when she is available.”

We have done everything within our power to resolve this matter, including reaching out multiple times prior to your February email. At no stage were we provided with a corrected address or sufficient information to process a refund or shipment. We have full records of all five email attempts and can provide proof if required. For this reason, we strongly dispute the claims made in this review, as they do not reflect the communication that has taken place. This review is false and defamatory, and we will be taking action.

Rated 5 out of 5 stars

Great quality

Great quality, courier lost original, company sent out a replacement free of charge!

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect! Absolutely love my vintage Morocco 1998 away shirt

16 January 2026
Unprompted review
Rated 5 out of 5 stars

The Shirt Plugs

The Shirt Plugs is helpful, friendly and quick to respond. The service was excellent from start to finish and the quality of the soccer jerseys are great and exactly what you want when buying jerseys. Highly recommend this business to anyone looking for quality products and great service.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Game changer for travel

Game changer for travel, the shirt plugs keep my shirts crisp and save me time at the hotel

23 December 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Thanks Richard! We are glad that we can help you look good when travelling. :)

Rated 5 out of 5 stars

Three shirts for £80. First time purchase.

I purchased three shirts for £80 as a Christmas gift for my 23 yo son. He was thrilled with all three shirts and the quality is excellent!
Keep up the great work to all at Shirt Plugs!👏
I will be looking at a Liverpool shirt for my birthday in April.
Based on my first experience I would strongly recommend Shirt Plugs for all your retro match shirts!

31 December 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Thanks, Julian, we are glad that he loves them!

Rated 5 out of 5 stars

Great shirts

Great shirts, well made and still look great after washing

19 December 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Thank you Lee. :)

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