Shop Software Keys Reviews 

154
•
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Bought Microsoft software keys from them. The description mentioned it was lifetime access. Microsoft office worked for 6 months and then suddenly stopped working. Got scammed into thinking it was... See more

Rated 1 out of 5 stars

Ordered head sets . Never received. Then got a USPS postal notification th add t a label has been created but nothing else never sent. I contacted customer service. Finally got back and said sorr... See more

Rated 4 out of 5 stars

At our company we usually use one provider for software, then we saw the Office Licenses for 1/3rd the price and we thought it was too good to be true, but we decided to try them anyways... Well, they... See more

Rated 4 out of 5 stars

The USB flashdrive and product license arrived fairly quickly and at a fair price. The Windows 10 version on the drive is 21H2, which is not the last version that Microsoft offered (22H2). However,... See more

Company details

  1. Computer Software Shop

Written by the company

Shop Software Keys was founded on the premise of providing the best experience for purchasing software online. We strive to provide the most outstanding service in the industry alongside the most competitive prices. Located in Dover, Delaware our team has a strong foundation in customer service and technical support with over ten years of experience. This, tied with our connection to the Microsoft Partner Network allows us to find and provide you with the best prices available for authentic and genuine software.


Contact info

2.0

Poor

TrustScore 2 out of 5

154 reviews

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No recent history of asking for reviews

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2.0

All reviews

(154)

1 review in the last 12 months

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Rated 1 out of 5 stars

I purchased software for download

I purchased software for download. The confirmation said I would get an email within 30mins with instructions on how to download. It has bee 1 week and I still do not have my soft ware. I have sent 3 emails to the support email account with absolutely no response. I called and was on hold for 30 mins and had to hang up before anyone answered the phone. At this point I will be disputing the charge with my credit card company.

24 January 2023
Rated 1 out of 5 stars

Stay away form this company

Stay away form this company. They do not send you the product they advertise on their website- they send a foreign version. When I asked to get my money back and the cost of shipping the product back, they do not respond.

15 December 2022
Unprompted review
Rated 5 out of 5 stars

Windows 10 Home Edition 64-bit OS.

I had on my laptop Windows 8.1 OS.
I have ordered DVD Windows 10 Home Edition 64-bit operating system. The installation was easy and smooth.
I didn't have any issues during installation. After installation I was able to update my Windows 10 Home Edition.
Thank you very much!

22 January 2023
Unprompted review
Rated 1 out of 5 stars

Money for NOTHING

Ordered Adobe Acrobat Pro on December 26. Got the code on January 9th. The code was fraudulent. They refuse to return phone calls, emails, and ended the chat. Chat Said refund could not be made as it was outside of the 20 day period. Adobe Acrobat even said the code was fake!

20 January 2023
Unprompted review
Rated 5 out of 5 stars

Recommended completely safe...

I didn't know if any software company could be trusted, but you proved me wrong. My order was taken care of fast and the instructions were clear and precise. I would defiantly recommendShop Software Keys to every one!

14 January 2023
Rated 1 out of 5 stars

They sold me fake Air Pods

They sold me fake Air Pods. They are obvious fakes/clones. The airpods i received were behaving strangley, functions were not working/recognized, distorted audio, so i took to Apple Store and they confirmed not authentic. Many tell tell signs these are "clones." Even the labeling on the "original packaging" had spelling errors. I simply asked for a refund and even though the merchant was very responsive at first they completely ignore me when I requested the refund. It is no wonder many people are complaining about inauthentic software keys and fake products here. This company is a scam.

19 December 2022
Unprompted review
Rated 2 out of 5 stars

Customer service

I was very excited to receive my bootable USB that I purchase online when it arrived, that wasn’t the case. I tried emailing support did not get a response. I tried calling support no answer. I reached out on Thursday. I know they’re closed on the weekends. However, I’ve waited for there team to response on Monday. Still no response!

5 January 2023
Rated 1 out of 5 stars

I called about 15 times over a period…

I called about 15 times over a period of 5 days to cancel my order because I had read the reviews after I purchased. Not only did they not send me what I bought, I got sent a blank hard drive. I paid $70 and would very much like a refund but they will not answer the phone nor email. Do not buy.

6 January 2023
Rated 1 out of 5 stars

Selling previously used licenses

I purchased a windows 11 physical usb from them. When installing the license key, Microsoft cannot validate it as it has already been used. How do they sell new products with licenses already used?

2 January 2023
Unprompted review
Rated 1 out of 5 stars

FAKE PRODUCTS! BEWARE!

I purchased Apple AirPods 3 on 11/23/22 and I received them 12/22/22. One month later! They were fake! Cheap quality. Had them verified as counterfeit at Apple Store. FRAUD company!!

23 November 2022
Rated 1 out of 5 stars

They sell fake products!

They sell fake products!
Bought an AirPods 3rd Generation on 11/28, delivered at 22/12 (!). The audio was low quality so I went to Apple Store and they told me that the product is counterfeited. Shop did not respond for several days. Once I finally reached them on chat, they said return is not available as it was refurbished item. I contacted authorities.

3 January 2023
Unprompted review
Rated 1 out of 5 stars

Support

I've sent 2 emails to the support email account and haven't received an email back or regarding the issues I need support with.

30 December 2022
Rated 1 out of 5 stars

Deceptive Advertising

I was sold a product that was advertised as licensed and new from Microsoft, yet I received a makeshift USB and product key. I submitted a complaint to the BBB and disputed the purchase through my CC. I reached out to the company as well and they did not return my call.

26 December 2022
Rated 1 out of 5 stars

Ordered Microsoft Office on December…

Ordered Microsoft Office on December 10th. It’s now the 16th and have gotten no shipping status and no reply from customer service emails. No one answers their phone or the chat on their website. Attempted to message them on FB but no messages will go through there either,

10 December 2022
Unprompted review
Rated 1 out of 5 stars

Still waiting on my order

Just like previous reviews, I too ordered 3 sets of AirPods from Shop Software Keys and it's been over two weeks and I have not received my order. I emailed customer service on Dec 3, 2022 and they responded a day later and told me that the items are guaranteed to arrive before Christmas and that they're experiencing delays with Apple products because they're backordered from their distributor. I was told that I should receive an email with tracking info soon once the item ships. Then I got an email on Dec 11th saying that my items will ship on 12/12/2022 via First class package and they included a tracking # with link to track, with a message "Please allow up to 24 hours for the tracking link to update." It has been almost 6 days since then, and the USPS tracking link keeps showing the same information "Latest Update
A shipping label has been prepared for your item at 3:43 pm on December 11, 2022 in LITCHFIELD PARK, AZ 85340. This does not indicate receipt by the USPS or the actual mailing date." I have tried to call the company but cannot get through to a customer service rep, I've left a voicemail. I've also sent several emails asking what is the hold up and why my order still hasn't shipped even though they promised to have it shipped by 12/12/2022 according to their email? Today is already the end of December 15th, Christmas is less than 10 days away and this company is not providing any info on the status of my order. Something is not right and I am very concerned that this is a scam. If I do not hear from this company by tomorrow, I am contacting my credit card company to report a fraudulent transaction.

28 November 2022
Unprompted review

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